Bold360

FEBRUARY 13, 2020

I’ve just returned from Nashville where LogMeIn was a sponsor at Customer Contact Week – a multi-day event focused on customer-centric best practices and transformative ideas in service. Here are just some of the insights we gleaned. Challenges to be met – walls to be climbed. Pre-conceived notions get obliterated. Vendor overload.

Engagement 52

Engagement Multi-Channel ROI Events 52

NetBase

AUGUST 16, 2019

At the InterContinental in downtown LA in time to catch our keynote speaker: Carlos Gil, Author and Social Media Strategist will be sharing insights from his book – The End of Marketing: Humanizing Your Brand in the Age of Social Media and AI. Where will you be on October 22 nd and 23 rd 2019 ?

Social Media 62

Social Media 2019 Multi-Channel Innovation 62

ReviewTrackers

JULY 23, 2018

List down your closest competitors and check out which channels they’re using. A report even found that as much as 83 percent of marketers believe that managing reviews “absolutely” delivers good ROI. They’re also perfect for integrated, multi-channel initiatives, and can even be used to amplify your own branded campaigns.

Social Media 63

Social Media Marketing Multi-Channel ROI 63

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. It would be a full-time job to sift through all the feedback to find the valuable insights. A/B or Multi-Variate testing (MVT) segmentation. I don’t know what a satisfaction score means or how I can affect that positively.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Chattermill

AUGUST 6, 2019

Pull together different stakeholders, put aside competing interests and work together to create a voice of customer program that can turn insights into action. VoC programs provide insights into what customers want and need from the companies they do business with. Contact volume by channel. Why VoC Programs are Important.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

Pull together different stakeholders, put aside competing interests and work together to create a voice of customer program that can turn insights into action. VoC programs provide insights into what customers want and need from the companies they do business with. Contact volume by channel. Why VoC Programs are Important.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

SmartKarrot

APRIL 26, 2021

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Become a Lytics expert and enable clients to effectively use Lytics capabilities to power effective multi-channel campaigns. Identify new tools and technologies to better serve the customer.

Customer Success 10

Customer Success Net Promoter Score Multi-Channel Return on Investment 10

RapportBoost

DECEMBER 10, 2018

So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you. So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in?

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Qualtrics

MARCH 1, 2021

Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. This will help you to assess the value and ROI of the event, and to plan for future events based on what you learn. Types of business survey.

Download 29

Download Net Promoter Score NPS Events 29

BirdEye

FEBRUARY 27, 2024

You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. Leverage Birdeye Surveys and Insights to gather in-depth information about your customer base. This allows dealerships to pick the right platforms and advertising channels and set the right marketing objectives.

Advertising 63

Advertising 2024 Automotive Social Media 63

West Monroe

JANUARY 23, 2022

For example, a large telecommunications network that includes an extremely complex field area network strings together vast amounts of data connected to homes, businesses, and energy service aggregators, all of which present potential risk vectors. Widespread adoption of customer-owned DERs presents several challenges for utilities.

2022 40

2022 Transportation Telecommunications Wireless 40

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. The below-given list is a general list and is irrespective of any ranking or order.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Strativity

NOVEMBER 30, 2022

It’s the same with the consumer-brand relationship: your customer remembers their last interaction with your brand, from the channel to the overall experience. On the other end of the spectrum, robotic, single-note, and/or standardized touchpoints limit a brand’s opportunity to present their full expression and personality.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

Currency Alliance

DECEMBER 4, 2023

The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. Mobile wallets present an interesting opportunity to identify customers without friction.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Lumoa

JANUARY 11, 2022

In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Aiming for a high NPS score will help you in increasing your profit and achieve a high ROI on your customer experience. NPS surveys or full NPS analytics? reminds me a lot “Chicken vs. Egg”-dilemma.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. It takes many forms, but is always about gaining actionable social insights to guide your business strategy. Without further ado, we present our list of social media analytics tools.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Recently, microservice-alternatives to the five core loyalty modules have made brands’ loyalty platforms more agile and affordable to plug into any channel.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

NetBase

APRIL 5, 2019

At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. It takes many forms, but is always about gaining actionable social insights to guide your business strategy. Without further ado, we present our list of social media analytics tools.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

CSM Magazine

JUNE 16, 2023

LivePerson’s conversational platform goes beyond just providing insights. This gives organizations the enterprise-level analytics and reporting they need to obtain automatic insights, driving better outcomes with informed decisions. Businesses that harness its potential can achieve up to a 408% ROI.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Kustomer

FEBRUARY 25, 2022

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. Eventually, businesses started to use multi-line phone systems and expansive customer support teams to gather feedback.

Multi-Channel 105

Multi-Channel E Commerce Omnichannel Touchpoint 105

Kustomer

DECEMBER 21, 2021

Businesses are realizing that customers want an experience across different channels. Creating a seamless, harmonious customer experience strategy with single-channel purchasing was a simpler task for most brands. Eventually, businesses started to use multi-line phone systems and expansive customer support teams to gather feedback.

Customer Experience 98

Customer Experience Multi-Channel E Commerce Omnichannel 98

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new. NICE Systems.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

NOVEMBER 20, 2023

The challenges only become more intense for growing businesses or multi-location businesses. Analyze engagement Your CMO or social media manager needs valuable insights to see how your social media accounts impact overall business performance. Multi-platform support Most businesses use multiple social media platforms.

Social Media 63

Social Media Multi-Channel Management Engagement 63

BirdEye

APRIL 6, 2023

You can create videos for YouTube and other social media channels that show off your organizational skills which should lead to more business over time. Your duties include helping people navigate the challenging terrain of the housing market by providing the insights they need to make more informed purchase decisions.

2023 98

2023 Insurance Social Media Transportation 98

Oracle

SEPTEMBER 7, 2020

We’re proud to present our second article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. As summarized in the description for The Insight Award for Best Use of Data : Data is everywhere, which begs the question: how are you using it?

Travel 54

Travel Airlines 2020 Multi-Channel 54

Optimove

JUNE 30, 2020

Artificial Intelligence (AI) refers to the programming of machines to think like humans in order to make decisions or discover insights. Some focus on the analysis of customer data to discover new insights for communication. What is Artificial Intelligence (AI)?

Marketing 40

Marketing Multi-Channel Advertising Social Media 40

SurveySparrow

SEPTEMBER 14, 2022

Analyze trends with comprehensive reports: Monitor and analyze your brand’s reputation with in-depth insights that enable better business decisions. Swell is a complete reputation management tool that comes with review, insight, webchat, message, schedule, survey, and payment features. Minimalistic UI with a jargon-free platform.

Management 52

Management Social Media Multi-Channel 2022 52

Currency Alliance

NOVEMBER 17, 2020

Each trend supports aspects of the broader business imperative: to be present when and where customers choose to engage. We also tend to trust companies less and are overwhelmed with information coming at us via multiple channels – 24/7 – so deploying solutions that help customers save time is key across every touchpoint.

2021 52

2021 Loyalty Loyalty Programs Travel 52

ProProfs Chat

NOVEMBER 26, 2021

In this post, we will present all essential aspects of the VoC surveys – right from their importance to essential tips. Hence, the voice of the customer survey offers deeper insights for the product development teams to successfully fulfill customer needs. However, it’s just the tip of the iceberg. Minimize negative feedback.

Net Promoter Score 52

Net Promoter Score Social Media Voice of Customer Feedback 52

Magellan Solutions

AUGUST 9, 2021

The more clients you have on board, the better is your ROI, and the earlier you can outpace the competition. Now, don’t confuse omnichannel marketing with multi-channel marketing. The former connects consumers on different channels. This results in continued sales, lower cost per sale, and keeping a steady ROI funnel.

B2B 40

B2B 2022 Call Center Omnichannel 40

Optimove

SEPTEMBER 3, 2020

Thus, presenting how such technologies will help the organization, and be ROI positive enough to make it all worth everybody’s while, is a critical skill for a marketer to posses in their toolkit. Generating Actionable Insights. Orchestrating Customer Journeys. Here, we’ll outline the first one. Eliminating Silos.

Marketing 40

Marketing Touchpoint Multi-Channel Presentation 40

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). times higher revenue growth than those who neglected it.

Insights 114

Insights Social Media Multi-Channel Net Promoter Score 114

SurveySparrow

OCTOBER 25, 2019

Omni-channel Approach. What is Omni-channel? It is defined as a multi-channel approach to marketing, sales and serving customers in a way that the customer experience doesn’t change across different platforms. In short, it means that the customer experience should be the same across all channels.

Customer Experience 77

Customer Experience Customer Journey Mapping Multi-Channel Net Promoter Score 77

Circular Edge

MAY 6, 2022

An ERP implementation often delivers a fast return on investment via insights and efficiency gains that save the company money right away. Marketing tools enable the distributor to import lists and target new prospects with emails and ads across multiple channels, which leads to a 10% bump in annual revenue. Manufacturing.

Financial 52

Financial Document Retail Sales 52

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. Microservice tools now present a proven, low-cost, agile alternative to risky self-builds or expensive third-party solutions.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. The vast reach of social media presents unique opportunities for marketers. Businesses also struggle with social media marketing questions such as: What should we post?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94