Customer Bliss

JANUARY 25, 2019

Get Senior Leadership to Understand Your CX Plans. He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. How did he present the journey map to leadership?

Leadership 157

Leadership Roadmap NPS Employee Experience 157

Experience Investigators by 360Connext

AUGUST 22, 2023

Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Experience Investigators by 360Connext

DECEMBER 1, 2020

My client had just returned from a presentation to her executive committee. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers.

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s vital to start analyzing and taking advantage of opportunities to help position utilities for a clean energy future and maximize benefits for customers.

Presentation 52

Presentation Transportation 2030 Roadmap 52

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s vital to start analyzing and taking advantage of opportunities to help position utilities for a clean energy future and maximize benefits for customers.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s vital to start analyzing and taking advantage of opportunities to help position utilities for a clean energy future and maximize benefits for customers.

Presentation 40

Presentation Transportation 2030 Roadmap 40

ShepHyken

JANUARY 22, 2019

The Interview with Mark Samuel: Mark’s book, B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results , details a paradigm shift that will lead individuals and companies to success. His most recent book is B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results.

Roadmap 93

Roadmap Exceptional Customer Service Books Culture 93

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

You just mix in some leadership and toss in a splash of data, then top it with some team-building exercises. Incorporate customer feedback data and quotes into project plans and product roadmaps. Customer-first cultures require an eye toward the future and persistent attention on the present. How Does Your Organization Score?

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. How to Get Leadership Buy-in In the early stages, when Customer Success is first being established, support and buy-in from executive leadership is crucial.

2023 52

2023 Customer Success Culture Roadmap 52

ClientSuccess

JULY 13, 2022

When presenting a new feature, upsell, or even the next step in an implementation plan, try to approach your ideas from the customer’s standpoint instead of your internal view. Instead, be upfront and honest and, if possible, present an action plan to address the issue head-on. Always work from a long-term customer roadmap. .

Loyalty 78

Loyalty Roadmap Customer Retention Webinar 78

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. to present to their leadership team. Khoros Roadmap Webinar (North America) Tuesday, May 17th Save your spot. Khoros Roadmap Webinar (EMEA) Wednesday May 18th Save your spot !

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

TechSee

AUGUST 31, 2022

With every new technology, leadership faces the need to balance the desire to make an immediate impact with a quick solution, and deploying a strategic, sustainable, integrated and customized solution. Another positive indicator of long-term viability is investment from, or leadership alumni from other leading platform providers.

Engagement 109

Engagement Culture Technology Omnichannel 109

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. Quadient is excited about our leadership status, so we made the full report available to you free of charge.

Customer Journey Mapping 52

Customer Journey Mapping 2007 Document 2022 52

Customer Bliss

AUGUST 23, 2018

5 Steps to CX Management in the First 3 Months of Your Leadership Role. He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The Customer Leadership Executives on the show talk about how they bring together the silos and multiple priorities to create a one-company experience that earns the right to customer-driven growth.

Customer Experience 183

Customer Experience Chief Customer Officer Roadmap Books 183

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback. How to get started?

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

West Monroe

JUNE 1, 2023

After a customer segmentation analysis, we collaborated with the leadership to restructure their product pricing and packaging, introducing targeted feature bundling that increased cross-sell and up-sell opportunities, improved retention, and supported new growth. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Gainsight

JULY 11, 2023

A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. Staging Our Next Act Though our growth was solid and steady, and by all operational and financial metrics, we were making significant progress, my leadership team knew we could accelerate.

2023 40

2023 Leadership 2012 2010 40

Gainsight

APRIL 14, 2022

Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. One final sign that you need to call in the CS ops big guns is when your executive team is starting to request CS metrics be presented at your company’s board meetings. Well done! .

Chief Customer Officer 52

Chief Customer Officer Leadership Customer Success Roadmap 52

Gainsight

APRIL 17, 2019

I fully believe in the concept of servant leadership. Even when I was presented data, I was always given the caveat that, “We’re not sure this is right.” ” When I dove in with Product Managers and Engineering leaders on my team, every presentation seemed to have a different method of measuring adoption.

Presentation 79

Presentation B2C Roadmap Webinar 79

SmartKarrot

OCTOBER 11, 2022

Present all findings and suggestions to the Portfolio Operating Partner prior to presenting to clients. Creating and maintaining regular project status reporting for internal stakeholders and leadership. Presenting, discussing, and demonstrating Darktrace cyber threat defense solutions to CISOs and information security experts.

Customer Success 19

Customer Success Customer Journey Mapping Roadmap Presentation 19

iCiDIGITAL

JULY 11, 2018

Ability to integrate, seamless workflows, and shareable datasets reliance are no longer the future needs; they are the present. The Forrester Wave DAM for Customer Experience is a must-read for marketing and IT leadership who are actively building their digital roadmap and pairing solutions to meet their enterprise needs.

Management 40

Management Roadmap Omnichannel Download 40

SmartKarrot

MARCH 31, 2023

Apply here: [link] Role: Customer Success Operations Analyst Location: Texas, United States (On-site) Organization: Alcority As a Customer Success Operations Analyst, you’ll oversee and manage reports for customers, enterprise leadership, and demand and project pipelines.

Customer Success 19

Customer Success Events Leadership Hotels 19

Centercode

APRIL 30, 2019

Her presentation offered real-world examples of how blending traditional user research tactics with Customer Validation is increasing organizational program adoption. In February, you gave an inspiring presentation at our Centercode User Group about the journey of the beta team at Sonos. Watch the Stakeholder Buy-In Webinar Now.

Touchpoint 66

Touchpoint Webinar Roadmap Presentation 66

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Kustomer

NOVEMBER 9, 2023

This changing dynamic presents both a challenge and an opportunity for businesses. Thought Leadership : The AI/CX Virtual Summit isn’t just about knowledge-sharing; it’s about shaping the future. Customers today expect more than ever before. It’s not a question of why, it’s a question of when.

2023 52

2023 Events E Commerce Blog 52

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework. Or, listen on: Apple Podcasts.

Roadmap 98

Roadmap Culture Connections Books 98

SurveySensum

FEBRUARY 16, 2024

This is especially important when it comes to leadership, where 76% of people feel engaged after they believe that they’ve been heard by their boss. The outlined six strategies present a roadmap for enhancing empathy and comprehension, offering a unique opportunity to elevate your customer service in each conversation.

Communication 52

Communication Interaction Connections Demo 52

SurveySensum

FEBRUARY 16, 2024

This is especially important when it comes to leadership, where 76% of people feel engaged after they believe that they’ve been heard by their boss. The outlined six strategies present a roadmap for enhancing empathy and comprehension, offering a unique opportunity to elevate your customer service in each conversation.

Communication 52

Communication Interaction Connections Demo 52

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” He received his BBA in Finance from Kennesaw State University. .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

CustomerSuccessBox

JANUARY 10, 2022

You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. This is the main role of a Customer Success Manager, so he must be able to present results to you. Additional Resource: Top 6 Focus Areas for a Customer Success Leader. Salary range. 75,000-$250,000.

2022 52

2022 Customer Success Management 2021 52

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue. usage, transaction volume, vendor enrollment, etc.).

Customer Success 19

Customer Success Roadmap Consulting Financial 19

Responsetek

MAY 3, 2018

It’s disconcerting for consumers to see a slick, glossy presentation one place and then be met with a clunky, hard-to-navigate brand presentation elsewhere. This is called an Omnichannel Listening Strategy and it gives you a strategic roadmap for where you should apply your investment to make the highest returns. Peter Oxley.

CEM 40

CEM Insights Omnichannel 2013 40

Gainsight

OCTOBER 27, 2022

Join Gainsight’s Product Leadership for an inside look at the new features and capabilities that will disrupt the market and enable you to build a more unstoppable business with customer-led and product-led growth at the center. . ” triggers a mix of mystery and anxiety, this is the session for you. . Avoiding Management Debt.

Customer Success 52

Customer Success Roadmap Measurement ROI 52

SmartKarrot

MARCH 31, 2023

Apply here: [link] Role: Customer Success Operations Analyst Location: Texas, United States (On-site) Organization: Alcority As a Customer Success Operations Analyst, you’ll oversee and manage reports for customers, enterprise leadership, and demand and project pipelines.

Customer Success 15

Customer Success Events Leadership Hotels 15