InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

InMoment XI

JANUARY 17, 2024

The Importance of Guest Experience Management Guest experience management is vital for hospitality brands looking to build a positive reputation, foster customer loyalty, achieve competitive differentiation, and ultimately drive long-term success and profitability. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

CSM Magazine

JULY 21, 2021

This channel has quickly become a crucial part of the customer service function for businesses already utilising this tool. For companies to succeed, customer loyalty is a vital ingredient. To truly engage with consumers, it is important brands use the right channel for the message they are wanting to send. The business benefit.

Multi-Channel 59

Multi-Channel Customer Service Telecommunications Consumers 59

InMoment XI

DECEMBER 7, 2023

Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Customer-centric companies are 60% more profitable than companies that don’t focus on customers.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

Bold360

JULY 13, 2017

Multichannel: • Literally means ‘many channels’. Makes an effort to put out specific content which caters to the strength of its channel. Gives a Collective Content Experience, between all of these channels. . Gives a Collective Content Experience, between all of these channels.

Multi-Channel 56

Multi-Channel Omnichannel Advertising Social Media 56

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

DECEMBER 11, 2023

As everyone knows in the loyalty industry, entering into new commercial agreements with partners can be a very time-consuming effort. For this reason, only very large partners end up collaborating even though the loyalty program members engage with thousands of medium or smaller potential partners on a daily basis.

Loyalty 52

Loyalty Loyalty Programs Document Brands 52

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty? There is an out and out need to rethink what brand loyalty really means.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Optimove

JANUARY 24, 2024

It differs from traditional campaigns and it’s crucial for creating personalized experiences that boost engagement, sales, marketing attribution and customer loyalty. Content creation across channels Having a solid strategy and orchestration in place is crucial. Get ready for a marketing transformation like no other!

Customer Journey 72

Customer Journey Multi-Channel Marketing Touchpoint 72

Currency Alliance

AUGUST 22, 2022

The Points Bank in a loyalty program is the module of software that keeps track of all transactions related to issuing, redeeming, or exchanging points among loyalty program members, partners and other stakeholders. Core functionality of the loyalty points bank.

Banking 52

Banking Loyalty Loyalty Programs Airlines 52

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Siloed reporting prevents holistic insights.

Social Media 57

Social Media Multi-Channel Demo Reference 57

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center. Nobody granted those loans on a whim.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. Why hasn’t loyalty? The result is few loyalty initiatives have kept pace with the dramatic changes of customers and their behaviors.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 113

2023 Consumers Multi-Channel Healthcare 113

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Oracle

APRIL 6, 2021

From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market. supermarket.

Loyalty Programs 71

Loyalty Programs Retail Loyalty 2021 71

CSM Magazine

APRIL 16, 2024

Outstanding customer support contributes to a casino’s credibility, and impacts player satisfaction and loyalty. Multi-Channel Accessibility: Offering support across various platforms—be it live chat, email, phone, or social media—ensures that players can reach out via their preferred method.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Hero Digital

SEPTEMBER 11, 2020

New patients will be expecting a multi-touch journey across all channels — from smart watches to telehealth to in-person appointments. The post Loyalty in healthcare: Solving for evolving patient experience needs appeared first on Hero Digital. Download the full report.

Healthcare 52

Healthcare Loyalty Multi-Channel Download 52

CSM Magazine

APRIL 17, 2024

Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be. Whether it’s social media, your company’s website, or a messaging app , a bot performing seamlessly across various channels offers convenience and boosts engagement.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. If you want a more technical description of headless loyalty, read our previous article on the topic here. This article has three sections.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Call Experts

APRIL 8, 2024

Trained customer service representatives are available round the clock to address customer concerns promptly, providing customers with a reliable channel to voice their issues and receive timely resolutions, increasing customer satisfaction. That way, customers will be able to initiate conversations through phone calls, emails, and more.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Building a solid foundation will improve customer loyalty in the long run. Today’s marketers understand this well.

Marketing 109

Marketing Multi-Channel Events Demo 109

Currency Alliance

FEBRUARY 26, 2021

So, with competition across nearly every category, all companies now need a loyalty strategy. Not every company needs a loyalty program with points, gift cards, or other incentives, but very few businesses can survive without a base of loyal customers that makes up 30-50% of recurring total sales. Evolution of businesses’ CX functions.

Loyalty 59

Loyalty Customer Engagement Engagement Airlines 59

Magellan Solutions

SEPTEMBER 14, 2023

Building Trust and Loyalty through Proactive Support By resolving customer issues, inbound support services help establish confidence and loyalty. For one, inbound support services simplify communication channels. Channels available for support include Social media, Live chat, E-mail, and Phone.

Customer Engagement 98

Customer Engagement Engagement E-support Call Center 98

CloudCherry

FEBRUARY 13, 2018

To ace customer loyalty, however, any brand requires a deep understanding of customer sentiment. The new enhancements also provide a multi-level classification hierarchy – a quick snapshot of higher level themes, and the ability to drill down into specific aspects to look at detailed themes. Are they happy, sad, ecstatic or frustrated?

Multi-Channel 186

Multi-Channel Insights Feedback Brands 186

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. The reason I’m writing this article is that many loyalty teams have, historically, not executed brilliantly.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Totango

MAY 3, 2019

Customer loyalty is priceless. But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. After all, brand loyalty starts as a feeling; a spark of goodwill toward a company. Tips for Increasing Customer Engagement and Loyalty.

Customer Engagement 79

Customer Engagement Loyalty Engagement Multi-Channel 79

BirdEye

MARCH 5, 2024

Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy? Key benefits of social media monitoring for multi-location businesses For multi-location businesses, navigating the complexities of social media can be particularly challenging.

Social Media 57

Social Media Multi-Channel Insights Brands 57

CSM Magazine

APRIL 25, 2024

Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

ReviewTrackers

MAY 11, 2023

In a similar fashion, other traditional marketing channels like printed media, radio, and direct mail present a significant challenge to small businesses. This type of marketing is more conducive to loyalty and relies more on the true qualities of the business instead of the message associated with its brand.

Management 123

Management Multi-Channel Advertising Fashion 123

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

CSM Magazine

FEBRUARY 24, 2023

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. It can impact customer satisfaction, loyalty, revenue, and reputation. The way a business deals with its customers can determine whether it thrives or fails.

Customer Service 52

Customer Service Exceptional Customer Service Multi-Channel Competitive Advantage 52

BirdEye

NOVEMBER 20, 2023

Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. It offers features like visual marketing tools and loyalty program integration to enhance the customer experience.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62