TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CSM Magazine

MAY 9, 2024

The collaboration aims to integrate Genesys Cloud platform with ServiceNow Customer Service Management to offer a unified solution called: Unified Experience from Genesys and ServiceNow. ServiceNow and Genesys have announced a strategic partnership at the Knowledge 2024 event to enhance customer and employee experiences.

Employee Experience 52

Employee Experience 2024 Events Connections 52

CSM Magazine

MAY 13, 2024

In the modern digital landscape, customer service has transcended traditional interactions to become a key competitive differentiator. Unlike regular proxies, premium proxies offer enhanced security, reliability, and performance. They can also help businesses improve their customer service operations in several other ways.

Customer Service 52

Customer Service E Commerce E-support Competitive Advantage 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting.

Customer Experience 91

Customer Experience Contact Center Technology Banking 91

West Monroe

APRIL 9, 2024

With higher interest rates continuing to add value—partially thanks to the tax-exempt status of credit unions—some reckoning is needed as credit union members begin to begrudge the lackluster digital experience available with traditional banks. This provides a clear opportunity for credit unions.

2024 52

2024 Banking Financial Consumers 52

CSM Magazine

APRIL 24, 2024

Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. Jim Fleming, WFM Specialist Architect at Sabio Group, said: “WFM solutions have been essential in enhancing the efficiency of customer operations for decades.

Books 52

Books Download Customer Satisfaction Customer Expectations 52

CSM Magazine

APRIL 30, 2024

Digital innovation here is about fundamentally redefining the patient experience and engagement. Here, we’ll examine how digital transformation in healthcare changes patient engagement and improves health outcomes. They make it faster and more convenient for patients to manage their healthcare information.

Healthcare 52

Healthcare Engagement Insurance Innovation 52

CSM Magazine

MAY 6, 2024

In today’s digital age, the idea of starting a company remotely has become not just a possibility but a popular choice for many aspiring entrepreneurs. Whether you’re a digital nomad, a stay-at-home parent, or just prefer the flexibility of working from home, opening a company remotely offers many opportunities.

Banking 52

Banking Social Media Financial Communication 52

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience 2021 Customer Relationship Management Customer Care 52

TechSee

DECEMBER 12, 2022

However, the simultaneous arrival of economic, operational, and technical challenges is straining many field service organizations. With weakening consumer spending, slowing corporate purchase patterns and an overall weak economic outlook, operational efficiency will remain a primary objective for all service organizations.

2023 124

2023 Innovation Presentation Customer Centricity 124

CSM Magazine

FEBRUARY 8, 2024

Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation.

Innovation 52

Innovation Communication Customer Relationships Customer Service 52

Magellan Solutions

MARCH 26, 2024

Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom? In other words, the provider must allow customizing support to suit your business model, customer base, and product offering. That’s when the best BPO companies come to the rescue!

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. The challenge lies not only in offering unique products or services but also in crafting a distinct brand identity. Maintaining a Strong Online Presence In the digital age, an online presence is crucial for attracting customers.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The solution, then, has been to hire rapidly and throw bodies at the problem.

Consumers 52

Consumers Technology Banking Financial 52

CSM Magazine

MAY 10, 2024

As they become accustomed to digital excellence in other areas of their lives, they now expect the same level of innovation and digital fluency from their financial providers. These foundational pillars can be strengthened through strategic employee training and collaborative efforts.

Financial 52

Financial Customer Expectations Banking Net Promoter Score 52

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Management 113

Management Social Media Brands Consulting 113

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Not a problem. Totango also integrates with Outlook email to provide the same benefits.

Customer Success 110

Customer Success Touchpoint Document Interaction 110

CSM Magazine

MARCH 19, 2024

The Art of Menu Engineering When it comes to menu design, it’s not just about listing your offerings in an aesthetically pleasing manner. Mastering the Digital Realm is More Than Just Social Media Having a strong online presence is non-negotiable for restaurants.

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there.

Omnichannel 95

Omnichannel Customer Experience Contact Center Social Media 95

SurveySensum

MAY 7, 2024

Sounds like PMP is a promising tool to use in a digital marketing strategy, doesn’t it? Let’s explore the intricacies of private marketplaces together, unlocking the full potential of advertising in the digital age. In 2034, it’s anticipated that real-time trading will seize 25.9%

Advertising 52

Advertising ROI Innovation Demo 52

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes. Let’s dive in.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

TechSee

MARCH 21, 2024

By popular demand, we are now offering this AI-automated guided flow as a packaged solution. Fiber Customer Installation has Many Tied up in Knots  In today’s digital-first world, the demand for high-speed internet is more critical than ever. boosting success rates while saving millions in call avoidance and dispatch costs.

Contact Center 124

Contact Center Customer Satisfaction Demo Download 124

Team Support

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. Let's examine the critical features that any robust customer support solution should offer and how TeamSupport embodies these to help organizations enhance their customer support operations.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

Magellan Solutions

AUGUST 10, 2023

When it comes to building a strong social media presence, it’s essential to have a solid digital marketing strategy. Let’s see how these Artificial Intelligence (AI) tools streamline and optimize your digital marketing efforts as the demand for social media marketing increases.

Social Media 98

Social Media Advertising Metrics Insights 98

Kustomer

JANUARY 8, 2024

It helps you manage the tickets and keep things streamlined. The typical functionalities of an all-in-one SaaS ticket management system are creating, managing, and routing support tickets. You should also be able to view and manage your SLAs with your ticketing system.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This webinar provides a framework for using the multiple types of AI needed to operate the future of customer experience (CX). Nexcom A/S and COPC Inc.

Customer Experience 116

Customer Experience Customer Journey Insights Technology 116

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Customer Success 94

Customer Success 2023 B2B Customer Relationship Management 94

Playvox

JUNE 28, 2022

During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. Meeting these escalating customer expectations while simultaneously keeping employees satisfied and containing operating costs can be intimidating. What Is Workforce Management?

Contact Center 84

Contact Center Omnichannel Competitive Advantage Article 84

CSM Magazine

DECEMBER 15, 2023

The uniform industry, while essential, has traditionally faced challenges in optimizing its operations. Inefficiencies in procurement, inventory management, and order processing can hinder business performance. Clients can now place orders with unprecedented ease, minimizing the time and effort required for procurement.

E Commerce 52

E Commerce B2B Financial User Experience 52

CSM Magazine

MARCH 28, 2024

Restaurant owners operate under tight margins. This program may go further and help with scheduling, inventory management, supply change management, and customer service. An accounting program that integrates with the POS system simplifies operations while providing a better look at the organization’s financial situation.

Loyalty Programs 52

Loyalty Programs Financial Sales Loyalty 52

CSM Magazine

MARCH 28, 2024

The efficiency of a company’s mailroom operations can significantly contribute to its overall productivity and customer satisfaction. An organized and well-managed mailroom ensures timely distribution and dispatch of mail, preventing delays and miscommunications.

Competitive Advantage 52

Competitive Advantage Customer Satisfaction Technology Communication 52

Comm100

JANUARY 17, 2024

The necessity to introduce automation into customer service operations is becoming stronger by the month. At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience. Why should businesses lean into automation?

Customer Service 77

Customer Service Technology Interaction Customers 77

CSM Magazine

APRIL 16, 2024

In today’s digital age, the art of customer service is perhaps fading a little, as there are fewer physical interactions with each other. However, there is still an importance on customer support and how it’s offered, especially for those businesses that solely operate on the internet.

Customer Care 52

Customer Care Communication Retail Customers 52

eGain Blogs

AUGUST 12, 2022

It is the Knowledge Management conference your CX needs. To quote Gartner, “Knowledge management (KM) is the No. 1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”. Which is why we are calling it the #1 Knowledge Management conference your CX needs.

Demo 87

Demo Contact Center Events Workshop 87

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. In addition to the findings, there are also suggestions on how to manage the increased expectations. It’s one thing to expect better service.

2024 76

2024 Article Hotels Loyalty Programs 76

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows.

2018 52

2018 Customer Relationship Management 2013 2020 52