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Supporting integrity of the scholarly record: Our commitment to curation and selectivity in the Web of Science

Clarivate

We have the important responsibility of providing our customers with trustworthy intelligence to help them transform the world for the better. Only a fraction of journals pass our quality criteria (less than 15%). Any journal that no longer meets our quality criteria is removed from coverage.

Books 145
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The Power of Integrated CX Part 3: Smartest Actions

InMoment XI

InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions. In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach.

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Not Just Another Blog Post on How to Improve Customer Experience

InMoment XI

Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept. What is Integrated CX? I like to be like the newspaper reporter who continually asks ‘why.”

Blog 558
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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

An omnichannel contact center strategy enables the creation of superior patient care by seamlessly integrating various communication channels. From swift resolution of customer issues to optimizing operational efficiency, our software empowers you to achieve better outcomes more efficiently. Why Does Healthcare Need Contact Centers?

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. Download the eBook and get started with impactful, integrated CX today.

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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions.

Insights 260
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5 Reasons To Get Tickets to XI Forum Europe 2023!

InMoment XI

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 260
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Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. Join us to learn: How to integrate your knowledge base (and KCS) with your community. The best community advice our panelists have ever gotten.

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What Do Your Employees Need to Provide Outstanding Customer Experiences?

Speaker: Laura Sikorski, Contact Center Consultant

Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic. Tune in on June 25th and learn answers to these questions: What channels, tools, and integration are needed?

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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce. What it means to integrate passion, ethics (transparency and accountability), and DEI&I accessibility. This webinar will include: What the next generation of e-Commerce customers are looking for.