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3 Employee and Customer Experience Trends for Banks, Wealth Advisors, and Credit Unions in 2022

InMoment XI

InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. This year’s trends report has unearthed a few key discoveries that these businesses must pay attention to if they want to differentiate themselves in this competitive market. Check it out below!

Banking 295
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Flat Customer Care Budget? Outsourcing May Be the Answer

BlueOcean

Read on to discover our perspective and insights. What’s the Outlook for Contact Center Budgets? But equally common, depending on the industry, were spikes in volume, requiring immediate and significant investments in extra resources. For contact centers, things got tight as many saw a sustained drop in contact volume.

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Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Reporting and Analytics: Prioritize tools offering robust reporting and analytics features to analyze and interpret feedback data effectively.

2024 52
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10 Ways to Excel in the Evolving Role of the CFO

Circular Edge

We recently sat down with three finance chiefs in three distinct industries to get their perspective on what it takes to succeed today. Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic. Flex your analytical abilities.

2014 52
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Driving Change: The Impact of Women in the Workplace

Playvox

Amplifying the Perspectives of Women in the Workplace When I first started my career, over 20+ years ago, it was very common for me to be the only female voice at the table. It’s refreshing to have a variety of perspectives from different gender and cultural backgrounds.

2024 87
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Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

Lumoa

This article will cover the drivers behind growing inflation rates and their impact on the retail industry. The outlook has darkened significantly since April [of 2022],” said Pierre-Olivier Gourinchas, the Economic Counselor and Director of Research at the International Monetary Fund. First Off, What Exactly Is Going On?

Retail 83
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The Ultimate Guide To Outsourcing – What You Need To Know

Magellan Solutions

In the report “ Outsourcing: Past, Present, and Future ” David Dorwin and his team discussed that “the history of outsourcing is deeply embedded in the history of the growth of the Modern Business Enterprise, which sprang up in the latter half of the 19 th century.” Reporting is Key — Visibility and Constant Communication between Parties.