plans 
Experience Investigators by 360Connext
DECEMBER 8, 2020
Then it’s time to learn from that, plan ahead, and feel prepared to take on next year in a big way. Now’s the time to evaluate how to tie your business results back to your CX plans. The post Customer Experience Planning: Ask These Reflection Questions appeared first on Experience Investigators.
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The post Top Customer Care Trends to Consider as You Plan for the New Year appeared first on Blue Ocean. Keep your finger on the pulse of the industry. From AI and VoC to EX and TX, here are some resources to inspire for the new year.
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Experience Investigators by 360Connext
JUNE 28, 2022
Then it’s time to learn from that, plan ahead, and feel prepared to take on the next half of the year and next year in big ways. Need help reflecting and planning with your team? Get our free CX Reflection & Planning Questionnaire. Now’s the time to evaluate how to tie your business results back to your CX plans.
eglobalis
MAY 31, 2023
Why employee experience is the missing link in Europe's CX plans The post Why employee experience is the missing link in Europe’s CX plans appeared first on Eglobalis.
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How to build a plan and get executive buy-in for your customer training initiatives. It delivers a comprehensive guide to moving the needle on your customer learning program. You’ll learn: The roadmap for how superior customer learning programs grow. The common stages – and barriers – of program development.
Experience Investigators by 360Connext
DECEMBER 15, 2020
There are times when it’s important to pause, calibrate, and plan for what’s next. It’s clear that planning goals around CX improvement is critical. Take some time to create an action plan around the biggest or most important obstacles. Listen to this article. As you wrap one quarter and prepare for the next.
Optimove
MARCH 14, 2024
Marketers need to start preparing for the mega-event, and to do so – they should divide their plans into three phases – pre-, during, and post-Euro 2024. Continuously acquire players: Ensure ongoing acquisition of new players and develop reactivation plans based on past bettor behavior to reactivate as many players as possible.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
All attendees will receive access to exclusive program planning templates. Exclusive program planning templates. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. Common pitfalls. Guidance on developing and measuring.
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This eBook includes checklists for developing agent empathy and business continuity plans. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel.
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54% of consumers say they plan to dine out at a restaurant at least once a week this year. People are itching to get back into the world. As COVID-19 restrictions ease, the competition for their business is stronger than ever. Download this eBook today to learn how your restaurant can be prepared!
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. We’ve all had surveys that we’d rather forget, and there are so many ways a well-intentioned survey can go terribly wrong.
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Report highlights include: Online shopping is the new normal – 68% of customers increased their online shopping during the pandemic and plan to continue this trend post-pandemic. Today’s consumers are shopping online more now than ever, but find the service experience inadequate.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
A plan for your contact center to introduce AI automation in the next six months. Join this interactive session with Purchasing Power's Tiffany Anderson, and get into the nitty-gritty of how they lowered costs by 20% and increased NPS by 13% - all by automating 25% of their call volume.
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