podcasts connect-your-employees-to-your-customers-and-company-mission 
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer experience is not a fad or a trend or a buzzy phrase. That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience.
Experience Investigators by 360Connext
FEBRUARY 6, 2024
Every team at an organization must prove how their work contributes to the bottom line — and customer experience is no exception. We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x
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Experience Investigators by 360Connext
DECEMBER 17, 2014
Customer experience is more than a full-time job. Create or revise your customer experience mission statement. Receive exclusive content, updates, and our FREE Mission Statement ebook. Please enter your email address below. Deputize someone in each department as the customer advocate.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.
Experience Investigators by 360Connext
MAY 27, 2015
Have you ever considered the many, many ways content impacts the customer experience? That’s why I was so excited when Ann graciously agreed to be a guest on the Crack The Customer Code podcast , which I co-host with Adam Toporek. I’ve dwelled on it. Want a full workup on her? This is where I get excited.
Experience Investigators by 360Connext
DECEMBER 31, 2014
All set with your shiny new strategies and bold new plans? In the months ahead, 360Connext will be offering some great content to help you deliver MORE for your customers. Our mission, after all, is to create fewer ruined days for customers. Our mission, after all, is to create fewer ruined days for customers.
Russel Lolacher
APRIL 20, 2021
Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. The popularity and adoption of podcasting continues to rise. Many organizations are looking at podcasting to focus on a more niche audience: their employees.
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