ProProfs Chat

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Fast forward to 2020.

Customer Service 112

Customer Service Customer Centricity Customers Customer Journey 112

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. 8 Best Strategies for Customer Onboarding at Scale.

White Paper 52

White Paper Customer Retention Webinar Sales 52

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). In short: Three experienced finance chiefs at fast-growing companies talk about excelling in this redefined role. Key themes include collaborating with business units and being proactive in hiring.

2014 52

2014 Culture Healthcare Apparel 52

Amity

NOVEMBER 14, 2016

Congratulations, you’re ready to hire a Customer Success Manager (CSM)! Many industry experts say it is never too soon to hire for customer success. In today’s blog, you’ll learn: - The top traits and skills to look for when hiring a Customer Success Manager. Product Management.

Customer Success 95

Customer Success Management Culture Communication 95

Amity

MARCH 5, 2018

Congratulations, you’re ready to hire a Customer Success Manager (CSM)! Many industry experts say it is never too soon to hire for customer success. In today’s blog, you’ll learn: - The top traits and skills to look for when hiring a Customer Success Manager. Product Management.

Customer Success 77

Customer Success Management Culture Communication 77

ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. I’m not talking about Farmville or Candy Crush, but rather the classic game of Tetris. But what could it possibly have to do with Customer Success? Your goal as a player is to prevent horizontal lines of blocks from stacking until they reach the top.

Customer Success 49

Customer Success Webinar B2B 2020 49

Magellan Solutions

AUGUST 5, 2022

So you finally decided to outsource your services. We got your back! Let us first define “outsourcing” and what it means for your company. Hiring people outside of your firm gives you an opportunity to get global access to talent. Assess every aspect in your business like your immediate need and budget.

2013 40

2013 Call Center Innovation Banking 40

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. Whether that revenue comes from an upsell, cross-sell, expansion, or something else, it’s still new revenue attributed to the customer. This is what’s commonly known as joint account planning.

Customer Success 42

Customer Success Webinar Touchpoint Sales 42

Amity

DECEMBER 9, 2016

Ever log on to your computer in the morning and immediately get that sense that you’re drowning? The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. Pay attention in pre-sales calls.

Customer Success 109

Customer Success Marketing E-support Social Media 109

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Grade.us

JANUARY 14, 2020

At this point, most local brands use recommendations accidentally – their customers take the initiative and post a positive (or negative) recommendation on their own. With the right approach, positive recommendations can spread like wildfire, boosting the traffic, leads and sales to your business. Your Facebook point-of-contact.

Social Media 51

Social Media Advertising 2011 Brands 51

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. How to switch to a Twitter professional account? Let’s dive in.

Social Media 109

Social Media Advertising E Commerce Tourism 109

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Easily ask for reviews. It’s all about the channel purpose.

Social Media 26

Social Media Webinar Advertising Engagement 26

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Mentor Questions. Question 1. I learned early on the value of really caring about what I do and bringing that passion to my work.

Books 40

Books Customer Success NPS Consulting 40

SmartKarrot

OCTOBER 25, 2023

In the dynamic world of business, the role of a Strategic Account Manager (SAM) goes beyond onboarding and tracking usage. A SAM is crucial for nurturing key relationships, ensuring customer satisfaction, and driving growth. As a result, having a robust playbook at your disposal is pivotal for achieving long-term success.

Feedback 10

Feedback Presentation Insights Communication 10

Circular Edge

JANUARY 31, 2023

Blog Credit: Tom Kelly, January 30, 2023 (7 Success Factors In Building a Highly Effective Office of the CFO | NetSuite) An important key to success for any growing company is to ensure the office of the CFO evolves beyond its traditional focus on record to report. Deadlines are also getting tighter.

Financial 52

Financial Government Books Competitive Advantage 52

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 113

Social Media Management Brands Communication 113

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Conduct customer and market research to evaluate the feasibility of a new product or service.

Consulting 98

Consulting Social Media Financial Sales 98

GetFeedback

DECEMBER 10, 2018

It’s no secret it costs five times more to attract a new customer than to keep an existing one. This is because returning customers buy more over time so operating costs shrink; whereas finding new customers is laborious and expensive. This is an obvious way to drive more revenue and improve your bottomline.

NPS 210

NPS Net Promoter Score Measurement Metrics 210

BirdEye

MARCH 27, 2023

Is there anything scarier than starting your own business? In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. So, put on your entrepreneurial hat, and let’s get started. It’s critical for vetting your ideas. What business should I start?

Banking 10

Banking Insurance Social Media Advertising 10

BirdEye

APRIL 6, 2023

Starting a business is a great way to fulfill your passions and make a living. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

2023 98

2023 Insurance Social Media Transportation 98

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

SmartKarrot

JUNE 30, 2021

This product adoption FAQ will answer some of the core questions around the concept. Let us start with the frequently asked questions around Product adoption. Frequently Asked Questions: What is Product Adoption? Businesses and product creators need to know how the product works and is adopted by customers.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

CustomerSuccessBox

JANUARY 31, 2022

S/he typically has a deep understanding of your solution and its benefits, understands the value and impact of ROI. Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account. Guide: All you need to know about churn !

ROI 52

ROI Customer Success Events Document 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Financial 52

Financial Multi-Channel Information Management 52

ChurnZero

NOVEMBER 2, 2018

Breaking Down the Ultimate Question – NPS (Net Promoter Score). Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. You can think of it as a numerical value that indicates how loyal your customers are.

NPS 95

NPS Net Promoter Score Customer Journey Mapping Metrics 95

CSM Practice

MARCH 13, 2020

Executive sponsors leverage their deep understanding of the organization’s ecosystem to support your platform’s selection and implementation despite other alternative solutions. They can also align and educate relevant teams and top executives with the benefits of your solution, ensuring customer success as they do.

Multi-Channel 82

Multi-Channel 2014 Customer Success Customers 82

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. That being said, if you apply the right tactics, supercharging your CS efforts can be a simple process. Curious where your team should begin?

Metrics 72

Metrics Customer Success Insights Webinar 72

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive? We do that too.

Customer Success 49

Customer Success Metrics Customers Marketing 49

Magellan Solutions

FEBRUARY 24, 2022

Have you ever heard about Lead Generation ? The key to your business’s success is to get good leads. For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. Monash Business School simply defines Lead Generation as the activity of identifying potential customers.

Social Media 40

Social Media B2B B2C Sales 40

ChurnZero

FEBRUARY 23, 2021

Think customer health scores are only good for calculating renewal likelihood? How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores.

Insights 80

Insights Metrics Webinar Definition 80

Centercode

FEBRUARY 20, 2019

For one, there is no “one size fits all” formula that works for every product, every company, or every customer. Like a suit, your beta testing strategy needs to be tailored to fit well. For another, there haven’t always been established structures and defined resources readily available. Decide a Strategy.

Feedback 66

Feedback Download Webinar Presentation 66

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. New Mentor Questions and Upcoming “Frontline” Segment. Question 1. Let’s get started with this week’s post! I owned that.

Customer Success 45

Customer Success Chief Customer Officer Books Leadership 45

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Your problem has not been resolved. Is this the first time that you have contacted us about this issue? Frustrated, you hang up. What Is First Contact Resolution?

White Paper 44

White Paper Reference Social Media Download 44

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Ready to put on your holiday best? Introduction. percent begin shopping before September.

E Commerce 53

E Commerce E-support Social Media Retail 53

Grade.us

MAY 6, 2019

He's easy to talk to, because he's thought deeply about just about every aspect of his work, and is happy to walk you through his process. If you're wondering how you might move the needle for your clients, or even how to develop better relationships with them from Day 1, then join me in spending some time with Dan.

Banking 37

Banking Brands Presentation Engagement 37