InMoment XI

MAY 23, 2023

The programme reaches all parts of the business through online learning, customer talks, animated games and cartoons, podcasts, skills workshops, topic masterclasses, and more. It is a very high profile campaign, an ‘all or nothing’ approach because the business knows the customer must come first.

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

FEBRUARY 27, 2024

About Maria Villablanca: Maria Villablanca ( mariavillablanca.com ), the creator of The Transform Talks Podcast and The “Voices in Transformation” interview series, is considered one of the leading creators and influencers in the supply chain and business transformation space.

2024 143

2024 Leadership Customer Satisfaction Insights 143

Beyond Philosophy

JULY 16, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Usually, we have one pickle per podcast. However, today’s podcast has two pickles per podcast. Sure, it’s still The Intuitive Customer Podcast, just now with an extra pickle. We produced this podcast in partnership with Attest.

Consulting 157

Consulting Voice of Customer Financial Consumers 157

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Give Your Team Educational Resources. Where to Find Customer Experience Training Resources. I’ll focus on Customer Experience educational resources here, since that’s the topic nearest and dearest to my heart. CX Podcasts. What’s not to love about Podcasts? Looking for some good CX Podcasts?

Workshop 197

Workshop Healthcare Sales Financial 197

Customer Bliss

FEBRUARY 18, 2022

If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once again). Download resources here ».

2022 286

2022 Customer Experience Chief Customer Officer Books 286

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. This is a transcript of an episode from Fortune’s Leadership Next podcast. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

2024 78

2024 Article Customer Service E Commerce 78

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital circuits are a bit brainier (faster and more reliable with calculations) but it can be a complicated, resource-heavy lift. So, now what?

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

Kustomer

AUGUST 26, 2022

Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Listen and subscribe to our podcast: Components of a Great CX Podcast. For how long?

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage 2014 105

Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service 2004 Entertainment Download 98

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. What would your employees say?

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

Beyond Philosophy

JANUARY 4, 2024

We did this on the podcast recently. My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. For example, this past year, my podcast partner was working on a book proposal and fell into another book project with a colleague while doing so.

2024 97

2024 2023 Net Promoter Score NPS 97

Lithium

JANUARY 10, 2023

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. Check out these Khoros resources for more information. To hear more interviews like this, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts. Google Podcasts.

User Experience 52

User Experience Presentation Customer Engagement Technology 52

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Top 10 CX Podcasts: Hit Play by Chandni U. Martechvibe) Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship. by Janelle Estes.

Article 123

Article 2022 Customer Service Customer Service Training 123

CloudCherry

OCTOBER 17, 2019

And, on this week’s “Sweets of CX ” podcast, we’ve got the expert. You can find this interview, and many more, by subscribing to ‘The Sweets of CX’ Podcast on iTunes. She is a CXPA Recognized Resource Training Provider with CCXP students from 70 countries. Game Changers. dime- and in a limo, no less. Now, that’s a game changer.

Customer Experience 231

Customer Experience Chief Customer Officer Customers Insights 231

Beyond Philosophy

JANUARY 23, 2019

My co-host (the aforementioned “colleague”), Professor Ryan Hamilton of Emory University shared a framework he calls the 4 Rs to help explain some of the basics of Behavioral Economics on a recent podcast. 3: Resources. When people have used up their resources, they feel tired. You can get inside their head. 4: Replacement.

Management 144

Management Reference Hotels Consulting 144

BlueOcean

OCTOBER 4, 2022

Indu Badlani, CEO at ProjectSpace and co-founder of StaffingExpert, says that employee happiness and retention is a direct result of a human resources function that is founded on treating individuals like, well, individuals. Tune into our podcast for the latest insights! …it starts with exceptional recruiting and onboarding.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

Customer Bliss

JUNE 8, 2020

Recently, I was joined by Yamini Rangan, chief customer officer of Hubspot for a LIVE version of my podcast, the Chief Customer Officer Human Duct Tape Show. Be sure to subscribe here or on your favorite podcast app to get this episode when it comes out later this week. ” 4. I hope that we can carry this forward.”

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Beyond Philosophy

JUNE 16, 2022

As you might know, my podcast does an “I’m in a Pickle” feature where business people send in their business problems with customer strategy for our consult. My podcast partner recalls working at a grocery store and seeing a suggestion box on the wall that he was pretty sure no one had a key to anymore.

Voice of Customer 78

Voice of Customer Customer Centricity Culture 2005 78

Beyond Philosophy

DECEMBER 31, 2019

I discussed these predictions on a recent podcast. Both said Customer Experience had stagnated despite all efforts and resources invested into it. It’s time to evaluate whether the investment in time, headcount, and resources is worthwhile. There are competing demands for those resources. . So, are you?

2020 152

2020 Customer Experience 2002 Consulting 152

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Projects to Help You Deliver Good Customer Service Daily (+ Resources) by Laura Krajewski. 10 of the Best Customer Experience Podcasts by Nick Glimsdahl. Here are my top five picks from last week.

Article 124

Article 2021 Customer Service Retail 124

Beyond Philosophy

FEBRUARY 25, 2023

Time is our most valuable resource. It’s a resource that you aren’t able to get any more of, no matter what you do, and you are losing more of it every second. We also hosted him on a recent podcast where he shared his three categories for customers’ evaluations of time given to your organization.

Insurance 88

Insurance Article Customers Connections 88

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. The Top Customer Experience Podcasts (Updated March ’21) by Adam Ramshaw. Genroe) To be featured on this list the podcast must be in active, regular production. Here are the top-rated podcasts in the industry.

2021 121

2021 Article 2025 Customer Service 121

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

Experience Investigators by 360Connext

APRIL 2, 2015

One of my favorite resources for all things digital marketing is Tom Martin ’s book, The Invisible Sale. I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. It’s risky, but they are trying new ways to reach this group.

Sales 216

Sales Marketing Social Media Books 216

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Customer Bliss

SEPTEMBER 15, 2016

I first found some of these resources here.) For two good examples of Point (3) above — and of digital storytelling, honestly — check out two specific episodes of my podcast: Aisling Hassell of AirBNB and Scott Dille of Northern Trust. The importance of digital storytelling. Leave some comments!

Chief Customer Officer 238

Chief Customer Officer Leadership Books Reference 238

Beyond Philosophy

AUGUST 13, 2020

We discussed this idea of Customer Effort in a recent podcast, and its related measurement, the Customer Effort Score. . One is intuitive, meaning easy for us to do, and automatic with few drags on our cognitive resources. However, even though they are available to us, we don’t want to have to use our cognitive resources.

Effort Score 182

Effort Score Net Promoter Score Government Document 182

Experience Investigators by 360Connext

FEBRUARY 6, 2024

This is often because there is a lack of resources — managing one or two metrics is all one person or team can handle. More than NPS [Experience Action Podcast] All CX Progress is Valuable CX teams should prioritize making gradual improvements to the experience.

Metrics 270

Metrics Net Promoter Score NPS Effort Score 270

Beyond Philosophy

AUGUST 19, 2021

My podcast partner, Professor Ryan Hamilton of Emory University, and I were honored to celebrate our 200th podcast , The Intuitive Customer. This episode encompasses what we’re trying to do on the podcast: discussing theory but then seeing the idea translate into reality.

Customer Experience 103

Customer Experience Customers Technology Consulting 103

Beyond Philosophy

JANUARY 20, 2020

We discussed the idea behind the Escalation of Commitment on a recent podcast. The concept applies to lots of resources other than money. To hear more about How to Get Customers to Say Yes in more detail, listen to the complete podcast here. . Suppose I want you to give me $100. Consider volunteering.

Advertising 178

Advertising Consulting Sales Customers 178

Beyond Philosophy

JANUARY 17, 2020

Customer Experience requires an investment in time and resources. The Intuitive Customer podcasts help you take your Customer Experience to the next level by unlocking the “hidden” aspects of your experience and determining what really drives value for your customers. This podcast is produced by Resonate Recordings.

2020 120

2020 Return on Investment Consulting 2019 120

Experience Investigators by 360Connext

JUNE 13, 2023

Related: Experience Action Podcast Episode 5 – 5 Questions for Customer Experience (CX) Leaders CX Embedded in Marketing Historically, many organizations have positioned CX within the marketing department. Too often, that is not handled well, and they end up as a bit of an island in the organization. Looking for More Support?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

Lithium

NOVEMBER 18, 2021

Check out these resources we mentioned during the podcast: Adobe’s Experience League. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts. Google Podcasts. Adobe Experience League Community Hub.

Customer Engagement 52

Customer Engagement Engagement Customers Customer Experience 52

ClientSuccess

NOVEMBER 2, 2020

5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available. The Human Duct Tape Show Podcast. Hosted by five-time Chief Customer Officer Jeanne Bliss, the Human Duct Tape podcast is the best of both worlds: engaging podcast and customer success strategy.

Customer Success 70

Customer Success Chief Customer Officer 2020 2021 70

Beyond Philosophy

JUNE 7, 2019

However, despite the rationality of this statement, too many organizations do not spend enough of their resources ensuring their employees are happy—and their Customer Experience suffers for it. It takes time, energy, and resources, which can be in short supply for most companies. Common sense dictates that this is logical.

Employee Experience 115

Employee Experience Consulting Customers Books 115

Lithium

DECEMBER 2, 2021

Check out this resource we mentioned: Unit4’s podcast is Inspiration4U. To hear more discussions like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. Apple Podcasts. Google Podcasts. Looking for the secrets to creating sensational customer experiences?

Customer Engagement 52

Customer Engagement Feedback Engagement Customer Experience 52