Experience Investigators by 360Connext

FEBRUARY 6, 2024

Get ready to unlock the secrets of AI that don’t just streamline processes but fundamentally enhance the quality of customer interactions. Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue?

Innovation 143

Innovation Customer Relationships Interaction Brands 143

InMoment XI

JULY 13, 2023

In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

Experience Investigators by 360Connext

JANUARY 23, 2024

Get ready to learn the importance of accessible tutorials, demos, and why fostering feedback loops is your ticket to continuous improvement and customer satisfaction. So, if you’re ready to elevate your strategy and drive tangible business results, this is the episode you won’t want to miss.

Innovation 143

Innovation Customer Centricity Demo Customer Satisfaction 143

InMoment XI

JUNE 2, 2022

This approach may seem a bit unorthodox, but I promise it will save you time, resources, and customers. Identifying factors like these before you deploy your survey will give it (and indeed your wider programme) a proverbial north star, which will help you decide which audience segments and channels to devote your CX resources to.

Presentation 529

Presentation Feedback Customers Insights 529

InMoment XI

AUGUST 31, 2023

Get ready to gain invaluable knowledge, gain fresh perspectives, and stay ahead of the curve. Unveiling previously undisclosed CX resources, client stories, frameworks, and methodologies, this conference will offer delegates a unique opportunity to explore these valuable insights. Your chance to learn from the best is here – seize it!

2023 260

2023 Workshop 2024 Events 260

Experience Investigators by 360Connext

OCTOBER 17, 2023

” Are you ready to define what customer experience success means for a nonprofit organization, association, or even a professional development organization? ”Are there differences in how to approach member experience versus customer experience?” Tune in, engage, and let’s revolutionize your member experience.

Customer Experience 143

Customer Experience Customers Engagement Connections 143

BlueOcean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. What’s your next step? We’re here to help!

Contact Center 177

Contact Center Hospitality Article Customer Care 177

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

2024 143

2024 Leadership Customer Satisfaction Insights 143

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

2024 143

2024 Government Customer Experience Professionals Contact Center 143

BlueOcean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. What’s your next step? We’re here to help!

Contact Center 156

Contact Center Hospitality Article Customer Care 156

Experience Investigators by 360Connext

JANUARY 9, 2024

So, if you’re ready to turn the tide on negative feedback and use it to your organization’s advantage, this conversation is a must-listen. Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Feedback 143

Feedback Culture Innovation Customer Experience Management 143

Magellan Solutions

MAY 6, 2024

As a business owner, you’re always looking for ways to streamline your operations and get more done with fewer resources. Are you ready to begin this exciting adventure? Human Resource Outsourcing (HRO) Outsourcing human resources is a vital strategy that can significantly enhance business performance.

2011 97

2011 Telecommunications 2012 Return on Investment 97

InMoment XI

OCTOBER 4, 2023

If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs ! Building Your Integrated CX Program Ready to transform your business with integrated CX? The cliche is true – everyone owns CX.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

2023 143

2023 Entertainment Touchpoint Connections 143

InMoment XI

NOVEMBER 9, 2021

At InMoment, we’re here with you every step of the way and ready to take on the challenge, together. These frontline workers are your biggest resource to transforming customer experiences, and it’s important to help them understand what delivering success looks like in their unique roles. Set up your program with the end in mind!

Roadmap 493

Roadmap Customer Experience Customer Retention Download 493

Experience Investigators by 360Connext

DECEMBER 5, 2023

Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer Experience (CX)? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Customer Relationships 143

Customer Relationships Insights Technology Customer Experience 143

Experience Investigators by 360Connext

OCTOBER 3, 2023

Tune in and get ready – it’s time to put ideas into action! Resources Mentioned: CX Mission Statement Workbook CX Success Statement Workbook CX Charter Guidebook Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Innovation 143

Innovation Feedback Insights Customer Experience 143

Experience Investigators by 360Connext

NOVEMBER 14, 2023

Ready for some compelling reads that will amp up your customer experience game? Is your bookshelf begging for some enlightening CX literature? Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement.

Chief Customer Officer 143

Chief Customer Officer Books Measurement Insights 143

Team Support

MAY 3, 2023

However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources. A self-service ticket deflection tool means that the support software is able to direct the customer to the most appropriate resource that assists them with finding a solution to low complexity problems.

Customer Satisfaction 98

Customer Satisfaction Loyalty Customers Interaction 98

BlueOcean

JANUARY 30, 2024

In those models, you’re not on the hook for agent time spent in ready , or in the coffee room. In a contact center outsourcing model, your partner is shouldering the risks of managing both human and technology resources. In an outsourced customer care model, you may choose to operate on a transactional or per minute basis.

Contact Center 296

Contact Center Insights Call Center Technology 296

BlueOcean

MARCH 31, 2022

Companies of all sizes can benefit from workforce planning that puts exactly the right resources in place at the right time, doing the right things to deliver on an excellent customer experience. Are you ready to knock your contact center strategy out of the park, even in the toughest of circumstances? Let’s chat today.

Contact Center 296

Contact Center Sports Management Customer Care 296

TechSee

MARCH 28, 2023

Generative AI may practically apply to your needs today; this depends on what you want to automate and what resources you are prepared to invest. Users need to be ready to adopt the automation you introduce. When you are ready for AI implementation, here are some tips: Walk before you run.

Webinar 109

Webinar Call Center Technology Leadership 109

Experience Investigators by 360Connext

MARCH 8, 2021

Human Resources can learn how the employee experience is directly related to the customer experience, including: How to develop job descriptions to include customer experience goals. Ready to get started? We’ll be releasing our latest resource in the month of March designed to help you build your learning paths.

Customer Experience 271

Customer Experience Customer Journey Mapping Culture Customer Centricity 271

Experience Investigators by 360Connext

APRIL 27, 2021

Most executives now consider customer experience a priority, but so many of them are still not ready to get serious about it. They have smaller teams, fewer resources, and misunderstood goals. Prioritize what improvements to tackle based on your CX Success Statement, the organizational vision, and what resources are available. .

Customer Experience 291

Customer Experience Customer Journey Mapping Culture Customer Journey 291

Beyond Philosophy

SEPTEMBER 9, 2023

Is your data ready? Is your team ready? Are you ready? Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. Their data house is full of siloed data and isn’t ready for AI analysis. The ability to make these predictions is AI-driven.

Customer Experience 78

Customer Experience Innovation Customers Connections 78

SAP Customer Experience

MAY 25, 2023

Are you ready for the next release? We are here to provide you with easy, self-consumable one-pagers to equip you with the release resources you need to power your success. The Release Guidance One-Pagers are part of your foundational support (SAP Enterprise Support, cloud edition) and provide you with the.

Consumers 84

Consumers Management Customer Experience Customers 84

Experience Investigators by 360Connext

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! We know you might not feel ready. The secret is that very few leaders do.

Customer Experience 143

Customer Experience Social Media Customer Journey Interaction 143

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. Set Up Time: How long does it take for the software to be up and running so you save resources and time? AI tools are changing the way we analyze customer feedback.

Social Media 157

Social Media Feedback User Experience Insights 157

TechSee

MARCH 2, 2023

What resources should I allocate to bring your AI solution into my service organization? Any transformational initiative will require resources like staffing, planning, operations, and technical implementations and integrations. Experienced providers will provide a blueprint and resources plan based on your objectives and requirements.

Roadmap 109

Roadmap ROI Technology Customer Success 109

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? For Support teams, empower your customers with self-service options and gather valuable customer knowledge to enrich your support resources and programs. Secure your spot at Community Unplugged and get ready to unleash the power of your community! Register Now!

2024 52

2024 Events Engagement Connections 52

ClientSuccess

DECEMBER 19, 2022

This playbook should include tips on how to diagnose problems, define troubleshooting processes, and provide resources that can be used to help solve customer issues. Training & Education Playbook: CSMs need to be able to provide customers with information and resources on a variety of topics, from product features to best practices.

Webinar 72

Webinar Customer Success Blog Customer Journey 72

CSM Magazine

OCTOBER 3, 2023

One crucial aspect of weathering storms is the presence of crisis-ready teams that can maintain engagement and productivity. Axero is a collaborative platform that specializes in aligning crisis-ready teams, facilitating seamless communication, and strengthening engagement among team members during challenging periods.

Engagement 59

Engagement Workshop Article Communication 59

Totango

OCTOBER 2, 2020

Maximizing Your Resources. We are seeing this now, as the pandemic recession pushes companies to reduce their spending on non-essentials , such as subtle product variations, and instead, portray themselves as dependable and steady by focusing resources on the bottom-line. Maximizing Your Resources. Turning Data into Action.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

Team Support

NOVEMBER 30, 2023

Ready to Increase your CSAT? We understand that resources are tight, but you can’t afford to miss out on one of the determining factors of business success. Issues that cannot be addressed by the community can be sent to a customer support agent for quicker resolution.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

West Monroe

JANUARY 16, 2024

From limited resources and competitive pressure to understanding the preferences of strategic buyers, dealmakers face a myriad of challenges. Operating partner, global private equity firm With limited resources, streamlining the process becomes crucial for success. Faster buyer processes are enabled with the use of sell-side report.

Roadmap 52

Roadmap Technology Communication Presentation 52

Interactions

APRIL 19, 2024

CX Challenges: From battling limited resources and budgets to navigating the complexity of multichannel interactions, it’s clear the CX journey isn’t easy. Ready to embark on the next chapter of CX? But fear not, these problems aren’t as uncommon as you might think. Level up your IVA Maturity.

Insights 62

Insights Workshop Customer Experience Contact Center 62

Magellan Solutions

JULY 13, 2023

It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. AI can also help simplify processes and allocate resources. Businesses can save resources and time by automating repetitive tasks. AI algorithms improve resource allocation, allowing companies to make informed decisions.

Competitive Advantage 97

Competitive Advantage Customer Satisfaction Innovation Call Center 97