Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

Customer Service 91

Customer Service Article Customers 91

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. This blog helps you grow your business with relationship marketing. Customer acquisition is one of the biggest challenges and expenditures for businesses. And that is done with relationship marketing.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time. Ever looked back at your early YouTube videos and cringed?

2024 111

2024 Metrics Demo Customer Experience Management 111

TechSee

OCTOBER 2, 2023

The rare 30-year customer embodies this loyalty, having been part of the company’s successes and growing pains. It’s a fundamental truth backed by decades of research – when mistakes happen, customers expect service providers to step up and help them make the most of their offerings.

Loyalty 124

Loyalty Customer Service Hospitality Customers 124

Kapta Customer Success

OCTOBER 23, 2023

Current economic and market uncertainties mean companies are relying more heavily on their existing customer base to grow their businesses while retaining top talent is essential as competition for highly skilled account managers has increased. Retention has become increasingly important.

Engagement 59

Engagement Customer Base Management Marketing 59

kommunicate

FEBRUARY 26, 2022

That’s the only way to retain customers and continue to grow in this economic climate. Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. appeared first on Kommunicate Blog.

2022 119

2022 Blog Interaction Customer Service 119

ChurnZero

MARCH 10, 2022

Gain Grow Retain. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Customer Success Network is a Customer Success community for CS professionals globally to network, to share best practices and to grow. Engage and learn from industry experts and influencers.

Customer Success 98

Customer Success Sports Leadership B2B 98

Comm100

JANUARY 23, 2023

Companies that haven’t been as employee-focused as they should have been are struggling to retain their best people. With workers harder to come by, employers will need to do more to attract and retain talent in the years ahead. That will be a major focus in 2023 (and beyond). It turns out employees weren’t quitting work altogether.

2023 120

2023 Customer Experience E-support Customers 120

Joe Rawlinson

MAY 15, 2023

A well-thought-out plan will also help you foresee and prepare for potential challenges, ensuring you can adapt and grow despite the obstacles. Effective Marketing and Networking Effective marketing is essential in attracting and retaining customers. Networking is another vital aspect of starting and growing a successful business.

Financial 78

Financial Social Media Roadmap Loyalty 78

Eptica

JULY 1, 2022

Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues. And while it has many similarities to its B2C cousin, it has its own particular challenges. Creating a framework for digital transformation.

B2B 71

B2B Customer Service B2C 2022 71

ReviewTrackers

MARCH 31, 2021

In other words, to truly stand out from the competition and retain customers, insurers must look to offer more value and a simpler customer experience. In other words, to truly stand out from the competition and retain customers, insurers must look to offer more value and a simpler customer experience. Offer more than insurance.

Insurance 123

Insurance Customer Retention 2017 Transportation 123

Kapta Customer Success

OCTOBER 18, 2021

Your key account management teams need to be talking to client contacts, managing the customer experience, and growing their book of business. The only way to meet your forecasted goals and retain strong business relationships is by giving your team the flexibility and resources they need to move forward.

Books 98

Books Management Customer Experience Customers 98

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them.

Webinar 52

Webinar Chief Customer Officer Multi-Channel Engagement 52

ShepHyken

MAY 24, 2021

With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! Influencive) Here are some of the best customer retention techniques for startups in 2021, that’ll help you to not only retain and grow your customer base. Here are my top five picks from last week.

2021 152

2021 Article Customer Service Customer Retention 152

CSM Magazine

SEPTEMBER 22, 2022

Of course, every business wants to retain 100% of its customers (and increase the amount they spend!), With real-time verification checks and fraud reduction protocols when you use Yodlee ACH payment solutions, you can even optimize business security while reducing your spend and growing your customer base. Loyalty Incentives.

Customer Retention 52

Customer Retention Loyalty ROI Consumers 52

Think Customers

DECEMBER 16, 2022

Cost concerns are a growing CX priority in 2023 compared to 2022. Embracing digital and retaining top talent are among the top customer experience (CX) and employee experience (EX) trends we’re forecasting for 2023. A challenging labor market has made it increasingly hard to attract and retain quality talent.

2023 96

2023 Employee Experience Engagement Brands 96

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. It can also quickly become a costly talent acquisition problem.

Contact Center 88

Contact Center Measurement 2022 Culture 88

delighted

MARCH 23, 2021

According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have. According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have.

Customer Retention 116

Customer Retention Net Promoter Score NPS Loyalty 116

Magellan Solutions

OCTOBER 17, 2023

There is a powerful tool that attracts and retains customers. It remarkably influences retaining clients and continuously bringing in new ones. We’ll explain how effective they are at retaining customers. Here’s a fun fact: existing customers bring in 68% of all new clients. So, what is direct marketing?

Marketing 52

Marketing E Commerce E-support Customer Satisfaction 52

Think Customers

FEBRUARY 15, 2022

Now, on top of all this, a growing number of companies want employees not only to return to the office but to get vaccinated before they do. Now, on top of all this, a growing number of companies want employees not only to return to the office but to get vaccinated before they do. That’s where TTEC’s Retain 2.0 With Retain 2.0,

Contact Center 52

Contact Center Brands Presentation Innovation 52

Magellan Solutions

AUGUST 16, 2023

Believe it or not, retaining them takes a lot of energy! This is why there is a growing trend in finding approaches to listening to the voice of the customer through quick surveys and after-sales calls. How do you ensure their loyalty remains with your company? Strategize your loyalty Please plan, plan it well. Loyalty begins at home.

Seminar 52

Seminar E-support Call Center Loyalty 52

Totango

MARCH 8, 2022

A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes. Here’s our guide to the top customer success communities in 2022 and what they have to offer. Providing a forum to share CS strategies, tips, and best practices.

2022 115

2022 Customer Success White Paper Social Media 115

ShepHyken

JANUARY 4, 2021

This time he includes eight questions to ask yourself that will help your organization grow. 15 Effective Techniques For Retaining Customers by Expert Panel®. Forbes) 5 members from Forbes Business Council look at some practical ways that companies can retain their customers during an economic recession. I love lists!)

2021 143

2021 Article Customer Service Retail 143

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. “Customer success is driving value to customers. Digital CS does not mean there is no need for human engagement.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. It encourages balance of energy and investment in proactively retaining and acquiring customers. When you proactively retain customers, your non-customer-facing groups collaborate to prevent recurrence of prevalent issues that cause customer pain.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0.

Leadership 59

Leadership Culture Competitive Advantage 2024 59

Call Experts

NOVEMBER 17, 2022

Investing in a holiday customer service plan is essential to growing your business. According to a recent article from CNN , “ Retail sales for the combined November-December shopping months will grow between 6% and 8% this year compared with the 2021 holiday season, to between $942.6 Don’t Make Customers Suffer. billion and $960.4

Customer Service 98

Customer Service Customer Service Strategies Retail Social Media 98

ReviewTrackers

MARCH 24, 2021

You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. Bank Customer Retention: Why It Matters. This holds true for banks and financial services providers, too. According to Kantar , banks that lead in the customer experience index have a recommendation rate that is 1.9

Banking 123

Banking Customer Retention Customer Experience Financial 123

CSM Magazine

JULY 14, 2023

It’s something companies like oktopost.com can help with, but there’s still the essential requirement to understand the growing need for interactions on social media. The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes.

Social Media 89

Social Media Customer Service Omnichannel 2023 89

One Millimeter Mindset

JULY 16, 2020

Also, when salespeople are more lucratively compensated to be client-acquirers, not client-retainers, they have limited post-sale attention spans. All dedicated to retaining clients. So their growing revenue stream is the result of revenue-generating employees. Because by now, you down-sized your business and hiring strategies.

Leadership 113

Leadership Innovation Communication Sales 113

Bill Quiseng

MARCH 1, 2021

Whether you are launching a business, seeking to grow a startup, or stewarding an established company, it’s worthwhile to pause occasionally and answer a fundamental question. “You will be the same person in five years as you are today except for the people you meet and the books you read.” What is the purpose of my business?

Books 148

Books Leadership Hospitality Consulting 148

BirdEye

APRIL 28, 2023

These strategies aren’t just about getting more clients, it’s also about retaining existing ones and making sure they keep coming back for more. Fortunately, there are a number of ways to do this. They can also help boost your online presence. On the flip side, negative reviews can discourage prospects from purchasing.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

CSM Magazine

SEPTEMBER 6, 2022

Growing a business from the ground up takes hard work, perseverance, and passion. Attract and Retain Customers. Look for ways to acquire and retain them throughout the years to boost your brand’s longevity. Find out how to improve the success of your new business. Boost Productivity and Efficiency. Find a Business Niche.

Social Media 52

Social Media Financial Customer Satisfaction Customers 52

inSided

MAY 10, 2021

Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of Gain Grow Retain. In Episode 11 of The inSide Scoop on Customer Success , we tackle a very important topic: the Community Success Plan. No problem.

Customer Success 59

Customer Success Customer Experience Customers 59

Playvox

FEBRUARY 20, 2024

This flexibility can also make it easier for companies to attract and retain top talent, as it allows employees to work in a way that best suits their individual needs. While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe to go back to offices — the need and desire to work remotely.

Management 88

Management Contact Center Communication Feedback 88

Kustomer

MARCH 23, 2022

Retaining and Engaging Customers. To retain those customers, you don’t just need their contact details — you need to engage them. To retain those customers, you don’t just need their contact details — you need to engage them. In these situations, many turn to their peers for recommendations or advice. Source: pexels.com.

Brands 98

Brands Social Media Reference Loyalty 98

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users. Personalized Support A one-size-fits-all approach doesn’t cut it.

Customer Service 52

Customer Service Exceptional Customer Service Roadmap Feedback 52