Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

2024 52

2024 Metrics Customer Relationships Customers 52

Team Support

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Magellan Solutions

MARCH 19, 2024

It helps maintain a positive brand image and ensures the community remains engaged and receptive to marketing messages. Effective content moderation allows businesses to nurture online communities that reflect their core values and brand identity. What is Social Media Content Moderation?

Social Media 52

Social Media Marketing Advertising Brands 52

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Demo 52

Demo Customers Loyalty Information 52

West Monroe

APRIL 23, 2024

Across the healthcare industry, leaders and analysts can’t seem to stop talking about a crisis with no immediate solution: a severe shortage of nurses. Simply filling vacancies will not solve this problem; instead, healthcare leaders must rethink care team structure and fully understand the key drivers of nurse job satisfaction.

Healthcare 52

Healthcare Financial Innovation Hospitality 52

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Let’s explore this evolution from “traditional” C.S.

Customer Success 52

Customer Success Engagement Customers Insights 52

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. Welcome to the stage, Gainsight Customer Communities. from one powerhouse search engine.

2024 52

2024 Innovation Customer Success Engagement 52

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Care Fresh Features Ep 3, January 2024 Launch | Khoros Service : Our team is excited to share the latest features of our customer service software. Community Aurora 24.2

2024 52

2024 Social Media Roadmap Webinar 52

Gainsight

NOVEMBER 16, 2023

The Architect: Telefónica Germany The Architect Award is given to the company that thinks outside the box when it comes to building the best community for its users. They offer mobile and landline services for private and business customers as well as innovative digital solutions based on infrastructure and the analysis of mobile data.

2023 52

2023 Telecommunications Contact Center Innovation 52

CSM Magazine

APRIL 23, 2024

Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information. Another notable advantage of an intranet is its role in enhancing communication.

Document 52

Document Social Media Innovation Communication 52

Playvox

JANUARY 30, 2024

Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. It can even be as simple as creating leaderboards to showcase your highest-performing team members. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?

Contact Center 79

Contact Center Feedback Culture Engagement 79

Team Support

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Community Within the Customer Support Hub, there is a feature called Community.

Demo 40

Demo Customers Loyalty Information 40

CSM Magazine

FEBRUARY 6, 2024

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

C3Centricity

APRIL 23, 2024

By creating valuable content that resonates with their target audience, brands can foster engagement, build community, and drive conversions without hefty ad spending. Budget constraints can actually serve as a catalyst for creativity and innovation within the marketing team.

ROI 90

ROI E Commerce Marketing Social Media 90

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

2022 115

2022 Customer Success White Paper Social Media 115

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Kate champions digital innovations that create the best customer experience and solutions. She is responsible for customer help and support journeys, internal application portfolios, and on-site searches.

2023 207

2023 Contact Center Leadership Hospitality 207

Team Support

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

Kustomer

NOVEMBER 10, 2023

The webinar brought together a community of individuals who shared a common interest in actively listening, learning, and enhancing the customer service experience. These features are really helping their agents improve their own performance while providing exceptional service to their customers.

Webinar 93

Webinar Customer Centricity Innovation Customer Relationships 93

Totango

AUGUST 8, 2021

In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations. Offer Relevant Communications. Build a Customer Community.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. The concept of remote teams and remote work has gained popularity for several reasons. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Contact Center Communication Feedback 88

Team Support

APRIL 12, 2024

They can also access a Community Forum to exchange this information and share insights. Self-service support solutions must be adaptable, to accommodate the needs of manufacturers across industries and geographies. By deflecting tickets, manufacturing companies can focus on efficiency and reduce the workload on their busy teams. “I

Demo 52

Demo 2023 Books Technology 52

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

Events 52

Events Management Return on Investment Entertainment 52

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Team Support

MARCH 28, 2024

The Promise of Fulfillment: Meeting Your Goals with Precision When it comes to increasing Customer Satisfaction (CSAT) scores, TeamSupport doesn't just guarantee generic solutions, it offers strategies specific to your needs.TeamSupport transforms customer service from a mandatory function to a core business element.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 28, 2024

The Promise of Fulfillment: Meeting Your Goals with Precision When it comes to increasing Customer Satisfaction (CSAT) scores, TeamSupport doesn't just guarantee generic solutions, it offers strategies specific to your needs.TeamSupport transforms customer service from a mandatory function to a core business element.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads. ” About 4 Roads.

Technology 98

Technology 2007 2012 User Experience 98

ChurnZero

APRIL 18, 2024

Keeping the customer’s goals defined and prioritized – are your team and theirs still heading down the right path? If you’re launching a new support hub or online customer community, prep your customers ahead of time that you plan to “switch off” from traditional modes of contact. Ask this question a lot).

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

CSM Magazine

FEBRUARY 22, 2024

It fosters loyalty, promotes positive word-of-mouth, and sets a standard for your team’s approach to service. Demonstrating patience is critical, as it helps to calm the situation and allows you to provide thoughtful and complete solutions to their issues. Patience Customers may come to you frustrated or confused.

Customer Service 52

Customer Service Magazine Social Media Feedback 52

Playvox

NOVEMBER 16, 2021

The company’s contact center team shifted to a remote workplace just as Sweaty Betty – and the entire athleisure industry – started to see significant market growth. But by the end of 2020, there were 150 team members on the Sweaty Betty contact center team. A Quality Management Solution with Muscle.

E Commerce 78

E Commerce Management Contact Center Retail 78

Clarivate

NOVEMBER 16, 2023

A 15-member advisory group explores the future of research The academic community is confronting a rising tide of challenges, from dwindling funding success rates to acute university staff shortages. To address these challenges, Clarivate TM has created a research council that aims to bridge the gap between theoretical and tangible solutions.

2028 69

2028 Webinar Government Insights 69

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. As Sabio expanded, we welcomed new teams through acquisitions, each bringing unique expertise and fresh perspectives. That level of passion and commitment to finding solutions is truly inspiring. How did we get here?

Leadership 52

Leadership 2024 Innovation 2017 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Offer self-service functionalities through community and knowledge centers. Deliver in-app guidance and content aimed at prioritizing user adoption. Customer health.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Thematic

MARCH 27, 2024

 The issues were urgent, customers were highly distressed customers and the service team was exhausted.  This Rather than just limping forward, Watercare set up a cross-functional team to improve the customer journey.  This was a significant test of Watercare’s customer experience journey.

Chief Customer Officer 62

Chief Customer Officer Customer Journey Feedback Insights 62

Lithium

APRIL 5, 2022

Your customer experience team is no stranger to attrition — It's a tough gig! But the past two years have taken things to a new level of stress and burnout for your team. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name. It doesn't stop with your frontline either.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. ” About Sabio’s Community Days At the heart of Sabio’s ethos is the belief in community.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Events 59

Thematic

DECEMBER 12, 2023

When customers share their thoughts and comments, the product team uses this information to make enhancements. So, the product team can make improvements and meet customer expectations more effectively. Support Interactions Supper interactions involve direct interactions with customer support teams.

Feedback 62

Feedback Social Media Banking Insights 62