Oracle

MARCH 16, 2021

Since the Markie Awards began, Oracle has given approximately 400 awards to extraordinary professionals shaping the industry. The call for submissions to the 15th Annual Markie Awards is open, so start putting together the most compelling version of your story. Oracle receives hundreds of submissions each year.

Advertising 66

Advertising 2021 Metrics 2019 66

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards. We saw there was a true cultural fit.

2024 177

2024 Sales Customer Service Sports 177

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re in the running for Client Success Team of the Year. As a Customer Success company, this award couldn’t be closer to our hearts. It takes a team.

2022 52

2022 Customer Success Roadmap Events 52

InMoment XI

NOVEMBER 9, 2021

Three Ideas for Taking Action Toward Customer Experience Transformation : Action Item #1: Outline Success. Decide what success looks like for your CX program in six months, one year, and three years. In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 493

Roadmap Customer Experience Customer Retention Download 493

Totango

NOVEMBER 13, 2019

In September we recognized the most innovative Customer Success teams for going above and beyond in the industry at Customer Success Summit – Team Edition in New York. As part of this recognition, we would like to extend a huge congratulations to the 7th Annual Hero Award Team winners! Most Innovative Team/Program.

2019 48

2019 Customer Success Customer Centricity Innovation 48

InMoment XI

AUGUST 17, 2023

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success. Book your meeting today

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

APRIL 23, 2024

InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions. We do this using our award-winning NLP engine to break down every comment, every conversation, and summarise it for your teams to know where to focus and how to drive change.

Social Media 260

Social Media Insights Feedback Loyalty 260

InMoment XI

NOVEMBER 9, 2021

Three Ideas for Taking Action Toward Customer Experience Transformation : Action Item #1: Outline Success. Decide what success looks like for your CX program in six months, one year, and three years. In fact, for three consecutive years, our clients have won the award for “Best CX Transformation” through the CX Awards!

Roadmap 346

Roadmap Customer Experience Customer Retention Download 346

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

2023 260

2023 Workshop 2024 Events 260

InMoment XI

DECEMBER 29, 2022

It’s exciting to look back and highlight the InMoment Acquisition of ReviewTrackers, an award-winning customer review management software company! At ReviewTrackers, we fundamentally believe that your brand’s success depends on your customer’s voice,” said Chris Campbell, CEO ReviewTrackers. “By

2022 260

2022 2023 B2B 2021 260

Alida

JULY 15, 2019

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

2019 140

2019 Customer Centricity Innovation Customer Insights 140

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About the Stevie Awards. About Blue Ocean.

2020 156

2020 Contact Center Insurance 2017 156

TechSee

MARCH 7, 2023

Kate Johnson, President & CEO, Lumen Technologies – Kate has a proven track record of driving business and digital transformation success at the world’s top Fortune 100 technology companies. Tomé, CEO, UPS – A couple of years ago, Carol shared a photo of four generations of her family.

2023 207

2023 Contact Center Leadership Hospitality 207

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. We are honored to be part of their technology and automation journey and thrilled to be recognized with them for this award.

2023 124

2023 Customer Experience Call Center Innovation 124

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telecommunications 52

Telecommunications 2023 Call Center Contact Center 52

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6

2021 98

2021 Net Promoter Score NPS Document 98

The DiJulius Group

JANUARY 8, 2024

Cleveland, OH-based KeyBank has earned the distinction of Customer Experience Organization of the year, awarded on Oct. KeyBank Branch & Contact Center Leaders KeyBank planned to enhance its already successful customer experience culture in January 2022 when. 12, 2023, at the 15th annual Customer Service Revolution Conference.

NPS 80

NPS 2023 Contact Center 2022 80

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. We love data-driven insights,” he says. “We Totango has proven to be a game changer.”

2024 105

2024 Customer Journey NPS Customer Success 105

ShepHyken

MARCH 11, 2024

By emulating the strategies of successful performers who have cultivated a close relationship with their wide fanbase, businesses can cultivate devoted fans who are deeply connected to their brand. Making customers feel special and valued is a fundamental aspect of amazing customer service.

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners!

2023 52

2023 Telecommunications Contact Center Innovation 52

ChurnZero

FEBRUARY 8, 2023

February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,

2023 98

2023 2021 NPS Customer Success 98

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Interaction 62

Interaction Technology 2002 Customer Service 62

BirdEye

MAY 6, 2021

Whenever we receive awards , we know that it’s because we’ve taken the time to build a platform that’s both robust and easy-to-use, and gives all 60,000+ of our partner businesses everything they need to be found, be chosen, and be the best. 2021 G2 Spring awards. Here are some of the awards we won in the 2021 G2 Spring Report.

Marketing 98

Marketing 2021 Magazine 2019 98

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. About ChurnZero: .

2021 98

2021 B2B Healthcare Touchpoint 98

ShepHyken

FEBRUARY 26, 2024

What role does gaining true senior executive alignment play in the success of transformative initiatives? Obtaining genuine alignment among senior leaders is critical to the success of transformative initiatives. ” ” Gaining true senior executive alignment is critical for successful transformations.

Leadership 92

Leadership Books Communication Customer Service 92

ShepHyken

MARCH 6, 2023

Quotes: “Customer success is putting the customer at the heart of all that you do.” ” “Customer experience is something that’s owned by everyone in the organization. ” About: Michelle MacCarthy is the Global Head of Customer Success at Unit4. How do you define customer success?

Feedback 125

Feedback Contact Center Customer Centricity Customer Satisfaction 125

ShepHyken

FEBRUARY 12, 2024

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. ” About: Venk Korla is the President and CEO of HGS Digital.

Contact Center 147

Contact Center 2024 Customer Service Representative Healthcare 147

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. We really enjoy working with the team and look forward to continuing our work together and all the potential successes this may bring.”

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

2022 98

2022 Chief Customer Officer Leadership 2021 98

CSM Magazine

SEPTEMBER 26, 2023

-based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer.

2007 59

2007 2003 Presentation Innovation 59

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. We think that’s pretty mind-blowing.

2023 52

2023 2022 Customer Success Customer Journey 52

Thematic

AUGUST 21, 2023

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards! The case study we submitted to the awards outlined the work we do with Atlassian. We are so proud to be part of Atlassian's incredible efforts to drive customer success.

2023 62

2023 Feedback Innovation Insights 62

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. About the G2 Best Software Awards. For more information, visit www.g2.com

2022 98

2022 Chief Customer Officer 2021 Touchpoint 98

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 82

Customer Success Customer Journey Mapping Sports 2023 82

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. These awards are based directly on feedback from their customers. With a trScore of 8.2 With a trScore of 8.2

2021 98

2021 B2B 2016 Touchpoint 98

BirdEye

FEBRUARY 12, 2021

After winning multiple awards in January, Birdeye continues to be the most-awarded and highest-rated reputation management software for businesses of any size. . G2 2021 Best Software Awards. G2’s Best Software Awards ranks the world’s best software companies and products based on authentic reviews from real users.

2021 98

2021 Net Promoter Score Innovation Demo 98

ShepHyken

JUNE 27, 2023

He teased me the other day by sending pictures of dinners featuring brisket, ribs, sausage, and delicious side dishes from award-winning Hutchins BBQ in North Texas. If you have the best BBQ but treat people with disrespect, you won’t be nearly as successful. He also included a description of its marketing plan. Be nice to everyone.

Workshop 120

Workshop Customer Service Training Touchpoint Customer Service 120