Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? All of a sudden, the term ”artificial intelligence” is everywhere.

Social Media 52

Social Media 2023 Consumers Demo 52

Kustomer

JANUARY 9, 2023

Technology can bolster your team’s efficiency efforts, but for a deeper look at the ways to leverage AI for intelligent customer service, check out our e-book on the subject. They can also be used to gather initial information before sending a conversation to a live agent. Automate Low-Level Support. Augment Agent Support.

E-support 98

E-support 2025 Loyalty Download 98

Playvox

OCTOBER 20, 2022

Every chat conversation your customer service team has leaves a trail of valuable data around the issues your customers have experienced and their feature requests, questions, and concerns. Tag Application Method. The first step is to turn raw data (chat conversations) into information (tagged conversations).

Feedback 59

Feedback Contact Center Article Customers 59

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

Lithium

JUNE 27, 2023

Welcome to the Khoros view on our future with AI! While we have focused on our new technological foundation, natural language processing, and large language models have come to dominate the conversation in tech. Generative AI offers a new approach - but it's still heavily reliant on the continuous sharing of user generated content.

Technology 52

Technology Metrics Engagement Innovation 52

BirdEye

MARCH 5, 2024

Social media monitoring is the systematic tracking of various platforms to gather mentions and conversations about specific keywords, hashtags, or phrases associated with a brand or business. Identify relevant keywords and hashtags Did you know that you can boost your social presence with social media meta tags ?

Social Media 59

Social Media Multi-Channel Insights Brands 59

Playvox

AUGUST 23, 2022

The Benefits Of Analyzing Your Customer Conversations. It’s also used as lead generation software, growing sales through real-time conversions. All these customer conversations are a rich data set full of insights into what customers have been getting in touch about. Understand Churn And Improve Retention.

Blog 52

Blog Article Customers Loyalty 52

Kustomer

NOVEMBER 4, 2020

Improved CX With AI. The words “artificial intelligence” (AI) conjure images of Arnold Schwarzenegger in his iconic Terminator role, or epic Hollywood showdowns between man and antagonistic machine. It’s no secret that AI is transforming the way businesses interact with their customers. Automating manual tasks like tagging.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

SEPTEMBER 19, 2022

Conversational automation is crucial to great customer support. Containment rate, or its alternative name, “deflection rate,” is the percentage of total conversations fully handled by a chatbot, and is a key metric to track when trying to figure out how well your chatbot is performing. Customer satisfaction (CSAT) is also important.

Customer Service 98

Customer Service Average Handle Time Customer Satisfaction Customer Centricity 98

Kustomer

JULY 12, 2022

Omnichannel support is providing consistent service across communication channels that allows one conversation to start where the other ends, no matter what channel a customer or agent is on. Balancing AI and Human Support. Fear of AI Takeover. What Is Omnichannel Customer Support?

Omnichannel 98

Omnichannel Culture Communication Technology 98

Kustomer

MAY 14, 2020

Reply is ranked as one of Forrester’s Top 10 AI Providers for Customer Service Automation, leveraging sophisticated machine learning models to power incredibly accurate self-service chatbots and deflection tools. Actions include routing or auto-tagging conversations, as well as responding with relevant templated content.

2022 111

2022 Webinar Events Interaction 111

Playvox

OCTOBER 26, 2022

Most companies are already sitting on thousands of conversations filled with actionable feedback that could help them prioritize issues and dramatically improve customer experience. Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. In their support tickets.

Feedback 52

Feedback Article Insights NPS 52

Thematic

FEBRUARY 11, 2024

This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI. Joe stated that the only way we can personalize experiences at scale is if we organize and tag all data in a granular way. Of course, any conversation about AI also needs to talk about trust.

NPS 62

NPS Hotels Events Demo 62

Interactions

MAY 6, 2021

While humans and AI each have individual strengths, they can work together for the most desirable outcome. Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. But that’s not the only way that humans and AI can join forces.

Contact Center 62

Contact Center Technology Interaction Customer Satisfaction 62

BirdEye

MARCH 4, 2024

Way 11: Explore location-based check-ins and tags People often check-in or are tagged in locations they visit, making this a useful way to find someone: Search for location check-ins: Look up locations that the person frequently visits or has checked into in the past.

Social Media 64

Social Media Events Connections Interaction 64

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! This blog will look into the top AI market research tools, their features, and pricing! But, before that… What is an AI Market Research Tool? For me, it is nothing but time!

Marketing 52

Marketing Document Multi-Channel Insights 52

CSM Magazine

SEPTEMBER 8, 2023

Technology as an agent enabler Agents should be empowered with technology to help their day-to-day, rather than being held back by it – such as AI-driven software that ensures accurate call recordings and efficient customer routing, or software which removes background noise on both agent and customer sides.

Brands 59

Brands Average Handle Time Call Recording Technology 59

Kustomer

APRIL 30, 2020

Save your team time and money with AI for Customer Service. Identifying the intent of every conversation might be step one in a service interaction, but automating this process transforms how you operationalize support, driving efficient customer service that keeps customers and agents happy. Here’s how it works.

Customers 97

Customers Interaction Customer Service Consumers 97

SurveySparrow

JULY 31, 2023

AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. So, let’s get started and unravel the mysteries behind AI’s impact on consumer behavior. AI frees up researchers to focus on the more strategic and creative aspects of their work.

Consumers 52

Consumers Marketing Social Media Innovation 52

ShepHyken

AUGUST 10, 2021

Top Takeaways: – The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons. Assuming there’s no AI technology, what other ways to acquire additional consumer information in advance? Why is Customer Insight Important for Business?

Insights 82

Insights Customer Insights Customer Centricity Consumers 82

TechSee

APRIL 17, 2018

With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted.

Customer Service 95

Customer Service Call Center 2017 Interaction 95

Lithium

APRIL 12, 2022

Zero-training AI. However, a close second in terms of contact center value is AI. And if you paid attention to the last release , you know we’re into making AI easy. You can find this approachability woven into our existing platform AI, and even driving our new Agent Assist tool. AI Orchestration (Monitor Bot).

Omnichannel 52

Omnichannel Innovation Contact Center Customer Service 52

TechSee

AUGUST 19, 2019

Advances in Artificial Intelligence (AI) have delivered big wins for many B2C companies. AI technologies have enabled biometric identification, voice recognition, predictive analytics and, of course, chatbots. For contact centers, key AI applications include workflow automation and agent decision support.

Customer Service 111

Customer Service Contact Center B2C Customers 111

Magellan Solutions

AUGUST 14, 2021

AI and machine learning are some of the fastest-growing technologies that offer incredible innovations that benefit various sectors of the global economy. . As Magellan Solutions show in this article, data annotation is required for AI projects in any industry. Why BPO Philippines think that data annotation is important for you.

Healthcare 52

Healthcare Automotive Social Media 2020 52

BirdEye

AUGUST 25, 2023

Retail businesses can easily target customers and improve their conversion rates on social media by implementing social commerce practices in a few simple steps. You’ll see everything from shopping behavior to conversion metrics. The trick to generating sales with your Pinterest catalog is using tags correctly.

Social Media 98

Social Media E Commerce Advertising 2025 98

InteractionMetrics

DECEMBER 8, 2023

A tried-and-true way interviewers can stay neutral and yet show interest in the conversation is with small listening phrases like “Tell me more” or a well-placed “Wait.” Success Tip #6: Plan for more time than you’ll need. What about AI? Success Tip #7: Tag text data by respondent, not by question. Then double it.

Feedback 52

Feedback Net Promoter Score Customer Journey Customers 52

Lithium

SEPTEMBER 7, 2022

I was excited to come to Khoros because I was already working as a player in the space and having a lot of fun creating chatbots and conversational commerce. It's better to figure out where people are having those conversations and if you want to hear them or not. I'll click tag as service route to service."

ROI 52

ROI Social Media Customer Care Brands 52

TechSee

MARCH 12, 2019

Automation has already proven its worth in contact centers – through structured data, text, conversational AI , Natural Language Processing (NLP) and Robotic Process Automation ( RPA ). Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

Thematic

JUNE 27, 2023

Atlassian customers are super engaged, and we’ve fostered a culture of conversation. We’d rather hit one target and respond to that, instead of over tagging and responding on something unrelated. The AI performs consistently and there's no bias creeping in from different people doing the analysis.

Feedback 62

Feedback Customers Insights User Experience 62

Interactions

NOVEMBER 21, 2019

Artificial Intelligence (AI) has come a long way in the past decade. Some are even smart enough to react and adapt in real time based on the flow of conversation. . Those of us who work in industries like applied AI for customer service get to see this technology advancement occur up close. Global citizens.

Social Media 61

Social Media Consumers Technology Brands 61

Lithium

JANUARY 3, 2023

Block publishing of potentially offensive images in Social Marketing Introducing a new AI-based image detection capability that will help prevent potentially offensive images from being published on posts. Prevent potentially offensive images from being published on posts with new AI-based image detection capability that will.

2023 52

2023 Events Contact Center ROI 52

Eptica

JANUARY 9, 2019

How AI can help transform VoC programs New Artificial Intelligence techniques are central to ensuring Voice of the Customer strategies provide business value. In this post , Taoufik Massoussi, Eptica Product Manager & Head of AI sets out five ways AI can transform your VoC performance. Share this page on: Tweet.

2018 89

2018 Blog Average Handle Time 2019 89

Kustomer

APRIL 13, 2020

Announcing AI for Customer Service in your CRM Platform. For many, customer conversations are only increasing, and Kustomer has stuck its course to build a CRM platform packed with the tools and capabilities that help you connect with customers, keep them engaged, and manage processes to perform at max capacity and grow.

Omnichannel 59

Omnichannel Article Brands Customer Service 59

CSM Magazine

JUNE 10, 2021

After all, while problems originate in other areas of the business, customers highlight these issues in their contact centre conversations. Of course, start by leading the way, but then show the value of working together and engage in meaningful conversations. Just picture it. So how can the contact centre capture their attention?

Call Recording 105

Call Recording 2020 Customer Satisfaction Insights 105

SurveySensum

MARCH 20, 2024

Text Analytics : This AI-enabled feature automates the process of tagging and categorizing qualitative feedback and gives you top trends and sentiments in real time so that you can take action in time. These features combined with automated content and promotion delivery boost conversions and enhance customer experience.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

NOVEMBER 10, 2023

Identify areas where improvements can be made to boost the conversion rate. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! The tool provides seamless integration with SalesForce.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Inbenta

MAY 7, 2021

This is a great way to make the conversation more personal. Avoid generic messages by adding personal touches such as the customer’s name and a topical conversational opening. Timers and tags. Another solution is for your software to assess each inquiry, categorize it and tag it using a traffic light priority system.

Customer Service 116

Customer Service Social Media E Commerce E-support 116