Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. These insights help Product Managers to prioritize issues that matter. Tagging takes away the time they could have spent helping more customers. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Playvox

OCTOBER 20, 2023

But when you move to a world of digital or omnichannel customer support, the human language element goes away and it becomes much more difficult to gauge how customers really feel about our company, brand, products, and experiences. Those values are then added up which leads to an overall score.

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. But first and foremost: even the best customer retention strategy won’t save a bad product. Is your product easy to use and navigate? Alexa, tell me a joke!)

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. To keep track of consumer data, most customer support teams use chat conversation tags. Inconsistent Chat Tagging. That’s because conversation tagging is subjective.

Insights 83

Insights Article Contact Center 2022 83

Eptica

FEBRUARY 25, 2022

Date: Friday, February 25, 2022 Author: Pauline Ashenden - Demand Generation Manager How a unified agent desktop empowers your advisors and better engages customers. This has a negative impact on the customer, the agent, and the business in terms of productivity and satisfaction. Published on: February 25, 2022.

Engagement 125

Engagement 2022 Interaction Technology 125

BirdEye

AUGUST 23, 2023

Instagram offers businesses opportunities to enhance engagement rates, amplify brand recognition, expand their follower count , and increase product sales. Classic Post Static images on Instagram serve as timeless tools for businesses to convey their brand’s essence, products, and messages.

Social Media 98

Social Media Multi-Channel Demo Engagement 98

BirdEye

AUGUST 31, 2023

Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. How do you tag products on Facebook Shops? In such scenarios, Facebook Shops offer cost-effective and efficient channels for businesses to promote their products and boost sales.

E Commerce 58

E Commerce 2023 Social Media E-support 58

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? The first step to Pinterest success is to understand if your audience is looking for project ideas, product inspirations, educational content, etc. This insight should guide your content strategy, posting schedule, and more.

2024 68

2024 Social Media Multi-Channel E Commerce 68

Eptica

JANUARY 31, 2022

Date: Monday, January 31, 2022 Author: Pauline Ashenden - Demand Generation Manager The three areas to focus on to empower your agents. Tags: Customer Service Agents, Customer experience, ContactBabel research Categories: Best Practice, Trends & Markets. Published on: January 31, 2022. Share this page on: Tweet.

2022 111

2022 Culture Blog Article 111

Joe Rawlinson

AUGUST 12, 2022

You can leverage social media contests to: Spread the word about your giveaway, product, and brand. Run contests that encourage audience participation and, in turn, boost lead generation while promoting your business.For instance, you can host an Instagram giveaway with your newly launched product as the prize.

Social Media 78

Social Media Marketing Fashion Books 78

Steve DiGioia

FEBRUARY 7, 2022

But even one who gives you a line like this; “ Is it really that important that I’m wearing my name tag? A company standard is the “specification of a product or process to be repeatedly and consistently used in the company”, (IGI Global). Are Name Tags Important? ” What is a Company Standard?

Financial 138

Financial Leadership Management Brands 138

TechSee

SEPTEMBER 7, 2021

Warranty management. Managing the end-to-end lifecycle of consumer product warranties – from product registration through warranty claim – is a costly endeavor. However, it enables brands to connect directly with consumers and engage with them throughout their product ownership. safety recalls . safety recalls .

Sales 191

Sales Consumers Technology Contact Center 191

Team Support

MAY 2, 2022

Ticket tags – With tagging you can easily organize tickets and quickly identify common issues. Ticket tags can also be of great use smack in the middle of tickets by enabling you to automatically recommend Knowledge Base articles – depending on the specific tags assigned.

Document 98

Document Download Article Information 98

BirdEye

MARCH 29, 2024

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Businesses have the opportunity to share stories that highlight their mission, values, unique selling points, management team, and areas of expertise.

2024 108

2024 Social Media Events Webinar 108

BirdEye

DECEMBER 18, 2023

Clearly, online reviews significantly influence consumer decision-making, and businesses need an active review management strategy to be on top of their review monitoring efforts. Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. This does not bode well for the business.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

2021 123

2021 Measurement Blog Article 123

Retently

MARCH 16, 2022

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. It seems many of these new companies are struggling to define what Customer Success means, and how their agents (Customer Success Managers) should operate.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. This process varies for each platform.

Social Media 98

Social Media E Commerce Advertising 2025 98

CSM Magazine

JULY 11, 2023

Fraser Doing, Associate Product Marketing Manager at RWS, explains. Where searching for troubleshooting guides or product information becomes a smooth, Google-like experience. These components are then tagged with specific labels or metadata that provide context and meaning to the content.

Document 40

Document Customer Satisfaction Interaction Reference 40

Playvox

SEPTEMBER 30, 2022

Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community. Your team can make the difference between a happy customer and an unhappy one — even if the customer has an issue with the product itself.

Contact Center 67

Contact Center Article Customers Presentation 67

BirdEye

DECEMBER 30, 2023

A Twitter business profile is a specialized account designed for businesses to promote their products or services, engage with customers, and build their brand. In contrast, business accounts on Twitter are tailored for companies to promote their products or services, engage with customers, and boost their brand presence.

Social Media 110

Social Media Advertising E Commerce Tourism 110

BirdEye

JULY 24, 2023

Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services. How your customer support is doing?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

2022 52

2022 Social Media 2023 Roadmap 52

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Product feedback can be solicited or unsolicited. Customer surveys.

Feedback 111

Feedback E-support Metrics Insights 111

Lithium

JUNE 6, 2023

Care Now Available: Improvements in Smart View Experience in Mobile Care Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. What's happening with tags & labels when they're merged in Aurora? Thanks for that, Caroline!

2023 52

2023 Webinar Events Metrics 52

BirdEye

OCTOBER 17, 2022

It’s the process of making your website more visible on search engines as it relates to your business, products, or services. You should also include relevant keywords in your business description, add photos and videos that showcase your products or services, and include your website URL. Subtitles should use h2 or h3 tags.

Social Media 105

Social Media Blog Information Advertising 105

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being.

2021 96

2021 Blog Interaction Management 96

BirdEye

MARCH 5, 2024

Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. This, in turn, allows for optimizing social media management practices, ensuring that efforts are aligned with the audience’s needs and preferences.

Social Media 58

Social Media Multi-Channel Insights Brands 58

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

Customer Service 117

Customer Service 2020 Customer Relationship Management Blog 117

ChurnZero

APRIL 15, 2022

Customers pay for licenses upfront before they can use the product. While this controlled approach paves the way for expansion tied to existing use cases, it doesn’t allow other teams, who may use the product differently, to sample the product and realize its value firsthand. Set up a play for the segment.

ROI 98

ROI Presentation Metrics Sales 98

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. They’re what give direction and meaning to your company’s strategy.

Insights 52

Insights Webinar Customer Success Demo 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. How to Manage Multiple Feature Requests?

Roadmap 52

Roadmap Feedback Demo Customers 52

BirdEye

AUGUST 15, 2022

Manage your reviews 5. Local online marketing is a set of tactics that help advertise your services and products to local customers on the internet. By paying, you can push your business to the top of search engine results when people are looking for products or services in your area. Manage your reviews.

Marketing 98

Marketing Social Media Competitive Advantage Events 98

CSM Magazine

APRIL 4, 2023

The information collected can be auto-smart tagged to place it in the relevant knowledge graph with the correct taxonomy so that others can easily find and use it in the future. This is all very relevant from the point of view of managing the maintenance team/work. Product Marketing Manager at RWS.

Document 52

Document Government Technology 2022 52

CSM Magazine

JULY 14, 2022

As a result, Instagram has become not only a powerful marketing tool but also a reputation management tool. From your employees making your product, it can engage your audience like never before. Partnering with influencers can allow you to advertise your product through an understanding that people trust. Say you sell clothing.

Customer Service 59

Customer Service Social Media Advertising Customers 59