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CX University
APRIL 16, 2024
Customers who feel that a business shares their core beliefs and principles are more likely to become long-term, devoted advocates for the brand. The Influence of Personal Values Alignment When a customer’s personal values align with a company’s values and practices, it can foster a deep sense of loyalty and trust.
Alida
OCTOBER 17, 2017
But the journey towards a seamless patient experience requires a long-term commitment from hospitals and other health care organizations. In many health care organizations, simplifying the organizational chart, breaking down siloes and instilling a more agile hierarchy is a long-term project. Final thoughts.
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Braze
NOVEMBER 14, 2023
Today, we are thrilled to share the key findings from our latest report: Building Long-Term Customer Loyalty: A Research Report on What Consumers Want.
Eptica
OCTOBER 2, 2020
Date: Friday, October 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Key to profitability - how UK customer experience is changing over the long-term. Published on: October 02, 2020. Why a consistent customer experience is so important (and how to deliver it).
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Are you excited to actually start making sense of customer analytics?
PK
MARCH 8, 2021
The post Loyalty in tech: How customer communities drive long-term engagement appeared first on PK. Brand-offered communities have become a staple in the tech world, something most companies take for granted. In their most basic form, consumer tech communities act as a support hub, answering […].
Optimove
JULY 4, 2023
It’s an undeniable fact of marketing life: while acquiring new customers is undoubtedly important, it’s the ability to convert these new customers into loyal, long-term customers that truly sets businesses apart. The post Quick Tips to Turn One-Timers Into Long-Term Customers appeared first on Optimove. Now go forth and convert!
Advertiser: ZoomInfo
Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. Satisfaction won’t cut it. But where do you start?
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Tune in on January 15th and learn about things such as: How a focus on "Ease of Doing Business" can yield greater near-term gains than loyalty. Reducing customer effort can reduce costs by 37% and induce customers to spend 88% more. How you can measure "Ease of Doing Business" & customer effort.
Advertiser: Vanilla Forums
In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers.
Advertiser: ZoomInfo
It's quite a process for marketing teams to develop a long-term data management strategy. It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.
Speaker: Donna Weber - Customer Onboarding Expert
Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects. Join us on May 27th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Join us to learn: What do Customers Expect from CX?
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