three-low-cost-ways-to-improve-customer-service 
Bill Quiseng
FEBRUARY 15, 2016
Recently in a LinkedIn group, one of the members asked the following question: “The global economy is slowing down, but you’ve been asked to do the impossible: Control costs AND improve customer service experience. Here are three low cost ways that have worked for me in improving customer service.
CSM Magazine
MARCH 15, 2016
Before I begin any customer service presentation for an audience of small business owners and managers, I ask them to write down any questions they would like answered during the event. One the most frequent questions is “What low cost/no cost ways would you recommend to improve the delivery of customer service by my employees?”
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TechSee
APRIL 9, 2024
In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution.
BlueOcean
MARCH 13, 2023
Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? Those first three are what we’d expect. So let’s get into it.
TechSee
SEPTEMBER 29, 2020
Contact centers are always looking for ways to reduce costs. This is particularly true during periods of uncertainty and economic downturn, when call center cost savings contribute to business continuity. The Best Call Center Cost Reduction Strategies. Time – help agents resolve customers’ issue faster.
GetFeedback
SEPTEMBER 18, 2019
Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . The article states that customer delight (in other words, exceeding expectations) won’t bring customers back to your brand. Finding no.
ShepHyken
NOVEMBER 21, 2023
Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. The lockdown has changed our customers’ perspective on how they want to spend their time. The lockdown has changed our customers’ perspective on how they want to spend their time.
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