work-stress 
Customer Bliss
SEPTEMBER 6, 2016
professionals, today — the day after Labor Day — is one of the worst days of the working year. You want to enjoy the leaves and the pumpkin spice lattes but work stress is everywhere and your company desperately needs a better CX focus. You can beat back work stress and focus on CX. For many U.S.
InMoment XI
MAY 4, 2022
Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.” ( Putting the Service-Profit Chain to Work , Harvard Business Review, 1994). Leadership and Loyalty. Metlife had similar findings in its 2011 Annual U.S. Not to mention the cost savings.)
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InMoment XI
OCTOBER 5, 2023
That’s why we’ve taken everything we have learned by working with best-in-class brands and distilled those learnings into five simple steps you can follow to make sure you build a contact center that works for you, and works for your customers.
InMoment XI
MAY 31, 2022
The answer probably won’t surprise you: the pandemic has been, to put it lightly, an extremely stressful time. Our research and that of many other organizations have found a direct correlation between that stress and the customer aggression we’re seeing in workplaces around the world.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
At the heart of the issue is the monotonous and stressful nature of the job. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health.
InMoment XI
MARCH 21, 2023
Where Employees Will Work—And Why It’s Complicated Most employees are grappling with what work-life balance means in the new normal, and while some CEOs say they don’t care where employees work (at home, on the beach, etc.), others are pushing hard to get everyone back in the office.
InMoment XI
JANUARY 25, 2022
Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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