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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. In their 2009 meta-analysis presented by Gallup, Harter et al. He writes about how employee engagement and customer experience can enhance business performance.

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As Consumers Tighten Wallets, Marketers Can Tighten Customer Relationships

Optimove

Critical to a VOC program is capturing feedback from the right people, at the right time, through the right channel. A VOC program will also reveal which communication channels your customers prefer. Social media remains one of the best ways to get your consumer feedback on products and services in real-time and build relationships.

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Cultivating a Culture of Open Communication

Qualtrics

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Open Communication Definition. Open Your Door and Your Ears.

Culture 26
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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. In days 30-60, Brian focused extensively on communications. In those, customers give feedback, and Sprint responds to the feedback. He has an MBA from Purdue University.

NPS 163
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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication. Online reputation management software monitors customer feedback across numerous online channels to spot complaints early. How do you identify reputational risks?

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Health care mergers and acquisitions: Why patients and employees should come first

Alida

Between 2009 and 2013, annual hospital deals have increased 14 percent. To foster cultural integration and a smoother transition, leaders must communicate and engage frequently with managers and employees. More importantly, prove to your employees that you’re listening and use their feedback as you make improvements to your services.

2013 138
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8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

It must also be understood that when employees provide feedback, they expect remedial action on their grievances. The lack of any communication or action would result in disengaged and demotivated staff. Communicate and do it transparently. Please share your suggestions and feedback in comments below.