eglobalis

OCTOBER 1, 2017

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics.

Customer Experience Professionals 61

Customer Experience Professionals CEM Customer Experience Events 61

Avaya

NOVEMBER 2, 2016

Over the last eight months, Avaya has launched several powerful, innovative solutions—including Avaya Breeze™ Platform , Avaya Oceana™ Solution , and Avaya Equinox™ Experience —that can help businesses understand, predict and respond to their ever-evolving customer needs. This extra attention has garnered amazing results.

Net Promoter Score 62

Net Promoter Score 2011 Customer Satisfaction NPS 62

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Currency Alliance

MARCH 30, 2022

The ability to innovate with scant resources – and constantly leaning on others for help. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. Innovating with scant resources. Smart Shopper started simple….

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Natalie Petouhof

SEPTEMBER 1, 2016

Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. ii] “Red Cross Does PR Disaster Recovery on Rogue Tweet”, Todd Wasserman, Mashable, February 16, 2011, [link]. Customer care extends far beyond the traditional call center.

ROI 45

ROI Social Media Airlines Customer Service 45

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. The company, which sent 2.5

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Swiftpage is the owner of Act! , Filed under: Customer Experience , Customer Service.

2006 98

2006 2009 2017 2011 98

Feedback

NOVEMBER 24, 2016

Through customer experience management, you can spur innovation in all key touchpoints where customers have interactions with your company. . A 2011 American Express Survey found that 7 in 10 Americans are willing to spend more with companies that they believe provide excellent customer service.

Customer Experience Management 53

Customer Experience Management Customer Experience Management 2011 53

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. Loyalty is a thing of the past, with consumers are now able to choose from an enormous range of suppliers at the click of a mouse, or, increasingly, a tap on a smartphone screen.

Retail 49

Retail E Commerce Customer Service Entertainment 49

Team Support

MAY 23, 2024

Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support. In a world where a timely response can significantly influence customer loyalty, Jackrabbit Technologies demonstrates that investing in the right tools can immensely bolster customer support efforts.

E-support 52

E-support 2011 Demo Customer Satisfaction 52

Smith+co CX

JANUARY 30, 2018

I exaggerate of course, there are innovative brands like Amazon, MetroBank, Lush, Lego, CitizenM and many others that do ‘get’ customer experience and the need to take bold decisions to differentiate their offers. My bet is that they will see a short-term reduction in costs followed by a long-term reduction in customer and employee loyalty.

2002 28

2002 2018 2017 2011 28

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. There are handfuls of customer success platforms out there.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

ProProfs Chat

JULY 30, 2021

Hence, creating a good brand perception comes with a lot of benefits like increased customer loyalty, ability to face greater competition, and more. (a) Related Read: Top 10 Strategies for Building Brand Loyalty. Innovation makes you stand out from the crowd and creates an unique form of brand perception.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySparrow

FEBRUARY 23, 2024

Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011. Moreover, it is introduced to simplify the form-building process by introducing innovative features beyond conventional survey building. What is Wufoo ? G2 rating: 4.4/5

2006 52

2006 E-support 2011 NPS 52

Experience Matters

APRIL 7, 2015

They make them feel valued, inspire their loyalty, and earn their business. It empowers customer champions, informs successful marketing activities, drives process and product improvements, and ultimately improves customer loyalty and the bottom line. Confirmit’s commitment to fostering innovation is nothing new.

2015 97

2015 Multi-Channel 2014 CEM 97

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. Dollar Shave Club’s success is deeply rooted in their ability to understand their customers’ wants and needs in order to build a best in class experience (CX) to boost loyalty and retention. Sounds easy doesn’t it? Maddy Trusewich.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. Dollar Shave Club’s success is deeply rooted in their ability to understand their customers’ wants and needs in order to build a best in class experience (CX) to boost loyalty and retention. Sounds easy doesn’t it? Maddy Trusewich.

Customer Experience 40

Customer Experience 2011 Fashion Insights 40

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52

Qualtrics

NOVEMBER 21, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. Her specialisms are in building brand equity and loyalty in XM – which she describes as a “critical discipline.”.

2020 22

2020 Retail Entertainment Leadership 22

SmartKarrot

AUGUST 12, 2022

Innovation has taken over the world. Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. ChowNow, as a SaaS platform, is quite innovative. But before talking about ChowNow, let us discuss the current status of the food and restaurant industry. Food and grocery deliveries became commonplace.

2013 10

2013 2011 Demo Transportation 10

Confirmit

MAY 29, 2018

The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. Why is NPS® Important? What Are the Net Promoter Economics?

Net Promoter Score 40

Net Promoter Score NPS 2003 Metrics 40

C3Centricity

SEPTEMBER 3, 2018

Therefore strong loyalty is a valuable benefit for a brand. That’s how you deliver satisfaction, build loyalty and create raving fans. Complaints are also a wonderful (free) sources of innovation and renovation ideas. A positive customer experience always increases loyalty and advocacy.

Customer Centricity 67

Customer Centricity Customer Satisfaction Social Media 2011 67

Qualtrics

JANUARY 23, 2020

Since launching the process in 2011, the company has saved more than 3 billion liters of water. Brand differentiation and loyalty. Innovation. CSR efforts can lead companies to new innovations. Ecomagination has generated $200 billion in sales according to the company. Community impact.

2025 26

2025 Consumers 2011 Definition 26

SmartKarrot

JANUARY 28, 2022

The SaaS platform offers several innovative features, including continuous threat monitoring, network segmentation, continuous vulnerability detection, and security posture assessment. Founded in: 2011. Founded in: 2011. Totango is an Israel-based customer success company that aims at increasing customer loyalty.

2015 10

2015 2011 2006 2010 10