Clarivate

MARCH 8, 2023

The suitability of RWD, the FDA said in a 2017 guidance report , depends on its relevance (whether data directly addresses intended use) and reliability (completeness, accuracy and timeliness) [2]. The timeliness of RWD impacts the relevance and reliability of a research study.

Healthcare 59

Healthcare 2023 2017 2022 59

Eptica

JULY 21, 2019

It is true that consumers are keen to embrace these new technologies: Eptica’s research reveals that over half (54%) of UK consumers would like to use intelligent voice assistants, such as Amazon’s Alexa Google Home and Siri from Apple, to interact with brands.

Customer Service 58

Customer Service 2022 2019 Consumers 58

Playvox

APRIL 4, 2023

They’re protecting and building your company’s brand — no matter what they have to deal with from customers. According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud.

2014 52

2014 Culture Healthcare Apparel 52

inmoment

NOVEMBER 15, 2018

From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Artificial intelligence is everywhere.

Interaction 40

Interaction 2030 2025 Hospitality 40

Kitewheel

JANUARY 4, 2019

Kitewheel also saw a surge of interest from brands and agencies in markets that are just beginning to bring customer journeys to life. We predict that in 2019: More brands will bring journeys in-house. Mid-tier brands will get started with journey management. Brands Will Bring Journey Management In-House.

Customer Journey 45

Customer Journey 2019 2018 Customers 45

Grade.us

AUGUST 21, 2018

As new patterns and technology emerges, email is becoming focused, more niche. What's more surprising about all of this is the fact that consumers actually want email from brands. 98 percent of mobile users will read a branded or business based SMS message. · 269 billion emails were sent and received each day in 2017.

Marketing 55

Marketing E-support 2017 2022 55

Clarivate

APRIL 24, 2023

These developments, together with Walgreens’ recent rollout of Health Corners that help patients manage chronic conditions and its October 2022 announcement that it would fully acquire CareCentrix (a platform that coordinates post-acute and home care), underscore Walgreens’ plans to become a leading healthcare provider.

Healthcare 89

Healthcare 2023 Marketing Insurance 89

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

2022 52

2022 Roadmap Customer Relationships Brands 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

2021 45

2021 Events Social Media 2013 45

Eptica

MAY 31, 2017

Date: Wednesday, May 31, 2017 Artificial intelligence and the rise of augmented agents in customer experience. Published on: May 31, 2017. However, as Gartner analyst Michael Maoz pointed out at the recent Gartner Customer Experience and Technologies Summit , disrupt is not necessarily the same as replace.

Customer Experience 52

Customer Experience 2017 2022 Consumers 52

Currency Alliance

NOVEMBER 4, 2022

On 13 th of November 2022, the interchange charges on credit card transactions in New Zealand will be capped at 0.8%. This fee is commonly how financial services brands have funded their loyalty rewards for at least the past decade. In 2017, legislation in the European Union reduced the interchange fee from 2-2.5% down to 0.3%

Loyalty 52

Loyalty Marketing Loyalty Programs Banking 52

SmartKarrot

APRIL 13, 2020

In the field of technology, nothing remains stagnant. billion in 2017. They started with a simple, yet powerful solution – creating exceptional forms and empowering meaningful brand interactions. billion by 2022. They use the ease of installation and integration of their software to leverage their brand value.

2020 19

2020 2019 2002 2008 19

Clarivate

JULY 28, 2022

the change in ranking since 2017 and today, and whether that change in rank is greater than their current gap to position 100. Using this same process last year, we saw six Innovators to watch identified in 2021 graduate to Top 100 Global Innovators status this year: AUO, Alibaba, GM, Hyundai Motor Company, PMI and TCL Technology.

2022 52

2022 Innovation 2005 Automotive 52

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. Live chat is also familiar to Gen Z students that have grown up surrounded by technology.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

Call Experts

APRIL 28, 2022

According to the Zendesk 2022 Customer Experience Trends Report , a customer’s first two negative experiences result in 61 percent of customers defecting to a competitor. Good customer service not only keeps customers satisfied but can also help you identify your brand and increase your revenue.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Social Media 52

Comm100

FEBRUARY 20, 2018

From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. Source: Alex Knight.

ROI 57

ROI Contact Center 2018 Social Media 57

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. Meanwhile, larger dealers are moving in the same direction.

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. Live chat is also familiar to Gen Z students that have grown up surrounded by technology.

Omnichannel 11

Omnichannel Social Media Connections 2022 11