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2022 Manufacturing Outlook

West Monroe

Entering 2022, 87% of manufacturers remain optimistic. 2022 will be the year that the structural changes coming out of the COVID economy become the new normal. Organic growth: Investing in digital to drive revenue and inspire innovation. The big question for 2022? Tim Vadney. The problem?

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Top Customer Success Leaders to follow in 2022

CustomerSuccessBox

With the grace of a number of Customer Success communities, we have come a long way to 2022. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. She has been named the Top Customer Success Influencer from the year 2018 to 2021. Jeff Breunsbach. Rick Adams. Mary Poppen.

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Loyalty trends 2023: a year of cost-driven innovation

Currency Alliance

One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels. The brands that have been winning in 2021 and 2022 are clear and transparent about value. Rising influence of technical buyers, brand-side.

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2022 Healthcare & Life Sciences Outlook

West Monroe

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond). Cost containment.

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Pulse Turns 10! Celebrating a Decade of Defining a Durable Industry

Gainsight

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” One of our all-time favorite Pulse moments was at Pulse 2022, when we gave the gift of inSided-branded, Amsterdam-inspired clogs.

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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.

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This Is Digital, Episode 0: What is the digital mindset?

West Monroe

The time to be digital is now, and this series will bring you actionable insights and real stories to apply to your organization. Read More January 2022 2022 Report: A Survey on the Metaverse’s Business Value Read More November 2021 Customer behaviors are changing—so where should you place your bets? on Spreaker.

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