Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Career Advice. Customer Success Leadership.

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2021 Customer Success Webinar Multi-Channel 111

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. But this knowledge does not come easy.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

Uniphore

AUGUST 6, 2021

Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. While agent expectations have increased dramatically, the state of agent enablement still looks much like it did before 2020.

Contact Center 98

Contact Center Call Center Social Media Multi-Channel 98

WorkOutLoud

JANUARY 23, 2018

Article Summary: There is a strong correlation between Customer Retention and a positive Customer Experience, and an even more direct correlation between Customer Churn and a negative experience. 67% of consumers list bad customer experience as one of the primary reasons for churning. of SuperOffice.

Customer Experience 40

Customer Experience Social Media Multi-Channel Net Promoter Score 40

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Optimove

OCTOBER 31, 2021

Then, in August came Forrester’s Wave for Cross-Channel Campaign Management systems, and we were proud to share our recognition as “Leaders.” ” He ranked Optimove 5/5 for Service & Support, Marketing Channel Support, Campaign Workflow, and Marketing Analytics. Marketing analytics are very effective.”

Insights 76

Insights Multi-Channel Document 2020 76

Bizagi

OCTOBER 24, 2019

Many incumbents will be held back by a siloed, multi-channel, multi-system set-up, which makes it hard to deliver that meaningful information in a timely fashion. 100% of the attendees at Catalyst who took part in our on-site survey said that their company had plans to increase investment in 2020.

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Multi-Channel Competitive Advantage Innovation Fashion 64

Avaya

JANUARY 3, 2017

When it comes to customer service, it seems that change is the only constant. I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. But what if I told you that your customer engagement strategy is missing the mark?

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

NICE inContact

OCTOBER 18, 2019

And to further demonstrate our commitment, in 2020 NICE inContact will double investment in Western European operations to accelerate growth and support our growing customer base. NICE inContact was also recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America report.

Contact Center 48

Contact Center 2019 Omnichannel 2020 48

SurveySparrow

OCTOBER 14, 2020

Here are the top AskNicely alternatives to check out in 2020: AskNicely Alternative #1. When it comes to asking nicely to your customer, employee, or potential leads, SurveySparrow does a better job than AskNicely. Customize a design from multiple themes and templates. Customer feedback can take your business to the new highest.

NPS 52

NPS Feedback Social Media Omnichannel 52

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Today’s customers live in an omnichannel world. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. The Need For AI In Customer Experience.

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Customer Experience Touchpoint Customer Journey Multi-Channel 111

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Additionally, the report shows that investment in car dealer advertising campaigns has steadily increased since 2020.

Advertising 62

Advertising 2024 Automotive Social Media 62

Kustomer

FEBRUARY 25, 2020

With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. According to a 2016 study by Forrester, superior CX drives superior revenue growth in industries where customers can easily switch to competitors that deliver a differentiated customer experience.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

SmartKarrot

MARCH 8, 2022

An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Ashna Patel.

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2022 Customer Success Chief Customer Officer Customer Centricity 21

NICE inContact

DECEMBER 8, 2016

By 2020, the spending of Millennials— those aged from roughly 18-to-mid-30s— will rise to 1.4 Years before this generation’s full influence will be felt, however, millennial preferences have already changed how contact centers think about customer experience. Proactive Rather than Reactive Customer Service. Authenticity.

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Contact Center Customer Experience Social Media Multi-Channel 80

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Let’s take a look at the top 10 best reputation management solutions in 2020.

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2020 Management Net Promoter Score Multi-Channel 47

inQuba

MAY 16, 2021

Businesses are quick to talk about the value of customers, but don’t often think about value for customers. The truth, however, is that customers who get value, create business value in return. Did 2020 lead to customers valuing different things? INSERT ADAPTED GRAPHIC FROM WEBINAR DECK – ADAPTED FOR BLOG].

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2021 Multi-Channel Webinar Touchpoint 52

ProProfs Chat

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Table of Contents [ Hide ].

Call Center 85

Call Center Customer Experience Multi-Channel Social Media 85

BirdEye

FEBRUARY 21, 2023

71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. Birdeye social media statistics At Birdeye, we pride ourselves on providing the best possible reputation and customer experience service to our customers. From 2018 to 2020, TikTok’s U.S.

Social Media 98

Social Media 2023 Marketing Advertising 98

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. It can generate leads, cultivate relationships, increase trust, and boost your brand long before customers connect with you. Also, almost half of B2B blog and website visits come from LinkedIn.

Social Media 97

Social Media B2B Multi-Channel Sales 97

BirdEye

OCTOBER 19, 2023

Google ads are a top lead generation channel for local businesses. This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. They are the top lead generation channel for local businesses, and it’s fairly easy to understand why that is.

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2019 ROI Multi-Channel Definition 109

Oracle

NOVEMBER 2, 2020

We ‘re proud to present our next article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

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Management Sales 2020 Multi-Channel 80

Oracle

SEPTEMBER 7, 2020

We’re proud to present our second article for Markies Mondays, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Travel 54

Travel Airlines 2020 Multi-Channel 54

Oracle

SEPTEMBER 27, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Innovation 77

Innovation Marketing Multi-Channel ROI 77

Oracle

SEPTEMBER 14, 2020

We’re proud to present our third article for Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

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Multi-Channel 2020 Sales Culture 61

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. We crave convenience and more intuitive, personalized experiences.

2021 52

2021 Loyalty Loyalty Programs Travel 52

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. You already know some reasons we’ll give (that’s why you’re reading this blog!), If you have a quality survey tool, you can take regular feedbacks from them to understand how the service, product, or customer experience can be improved.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

And in this blog, we’ve discussed and compared 2 such software, SurveySparrow and Typeform. You already know some reasons we’ll give (that’s why you’re reading this blog!), If you have a quality survey tool, you can take regular feedbacks from them to understand how the service, product, or customer experience can be improved.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SmartKarrot

SEPTEMBER 24, 2021

The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences.

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B2B Customer Experience Multi-Channel Events 11

CXApp

AUGUST 28, 2018

Mobile can inherently accomplish many things that static or desktop channels cannot. These elements separate mobile from any of the other channels in the business world. Aside from the information you might gain meeting with someone in person, the experience is what matters. Yet, you still look, every time.

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Multi-Channel Events Connections Information 40

ViiBE Blog

JANUARY 22, 2021

In 2020, we saw a huge expansion of global users. ViiBE has expanded with our historical customers as well as the new companies with whom we had the pleasure of launching new partnerships in 2020. As a result, we believe video assistance is a necessary support channel. The usage of ViiBE has skyrocketed.

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Call Center Download 2020 Omnichannel 52

West Monroe

JANUARY 9, 2018

Interactions can range from simple commands and requests to highly complex, multi-branch scenarios. Many businesses have started taking advantage of these technologies to drive operational efficiency, improve customer experiences, and provide new, innovative customer interaction channels.

Technology 58

Technology Reference Multi-Channel Virtual Agent 58

Magellan Solutions

AUGUST 9, 2021

Blog activity. Customer Experience. Provide your visitors with a great customer experience, or another company will. Now, don’t confuse omnichannel marketing with multi-channel marketing. The former connects consumers on different channels. General website usage. Concept of Retention Marketing.

B2B 40

B2B 2022 Call Center Omnichannel 40

SurveySparrow

JUNE 2, 2021

It’s a much more smooth and engaging option for the customer. Smarter Design+ Sleek Interface = Better Customer Experience. The year 2020 was filled with challenges; because of the devastating pandemic events and rise in remote work. You have to think like a customer to understand what they want. ” etc.

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2025 Brands Social Media Multi-Channel 59

Optimove

SEPTEMBER 3, 2020

One of the best ways to cultivate brand-loyalty is to deliver a personalized, unified customer experience across all touchpoints. Personalization is about more than just knowing a customer’s first and last name. Here, we’ll outline the first one. Again, find all three here. Eliminating Silos. The Use Case.

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Marketing Touchpoint Multi-Channel Presentation 40

Qualtrics

JUNE 30, 2020

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. But people still wanted that moment where they could like, you know, maybe it was their morning coffee, they wanted to sit down and experience something. We're calling the digital playbook.

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Events Travel Innovation Brands 26

SurveySparrow

OCTOBER 2, 2020

Here’s a list of the top product marketing tools to check out in 2020: SurveySparrow. Product Marketing Tool #1 SurveySparrow: Collecting customer feedback is one of the best techniques to rack the brains of your prospective customers and existing customers. Multi-language surveys. Productboard.

Marketing 59

Marketing Multi-Channel Feedback E Commerce 59