Clarivate

MAY 8, 2024

A glance at the 2023 and early 2024 life science dealmaking environment shows fewer, but higher-value, transactions. As a result, 2023 saw an upsurge in merger and acquisition (M&A) and deal activity. According to BioWorld, M&A values in 2023 jumped 80% over 2022, and deal values reached BioWorld’s highest level ever recorded.

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2023 2022 2024 Innovation 59

West Monroe

DECEMBER 15, 2022

The organizations that adopt a digital-first mindset and invest in capabilities that deliver to patients and help evolve workforce culture stand to gain the most in 2023. Hospitals and health systems reported significant losses in 2022, and labor challenges—both staffing shortages and burnout—remain prevalent.

Healthcare 52

Healthcare 2023 2022 Hospitality 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

2023 59

2023 Customer Success Multi-Channel B2B 59

West Monroe

JULY 30, 2023

That question spurred our 2023 High-Tech and Software Outlook in December as rising interest rates and an uncertain economic climate cut into the sector’s profitability. Still, while most analysts and tech executives feel that 2023 will continue to pose difficulties, the market has at least begun to stabilize.

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2023 Banking Technology 2022 52

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. Many organizations are focusing on potential inflation, interest rates, and labor concerns as they build their plans for 2023. Marissa Feigen. Nobody likes to talk about it, but the frantic work of budgeting season is upon us.

2022 52

2022 Omnichannel Customer Journey Mapping 2023 52

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. In 2022, Grant’s assistance resulted in a staggering 23.7 Grant liberates agents from mundane tasks empowering them to maximise their time.

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Innovation Customer Centricity 2023 2022 52

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Here’s what they achieved, and how they did it.

2023 52

2023 Customer Success NPS 2022 52

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle.

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Sales 2023 Demo Social Media 109

CSM Magazine

JANUARY 17, 2023

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023. Apple Pay and Google Pay will further increase in popularity. About the Author

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2023 E Commerce E-support 2030 52

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link]. Learn more at www.materialplus.io.

Technology 52

Technology Marketing 2022 2023 52

West Monroe

JANUARY 2, 2023

Listen to "Get More Out of Your Data in 2023" on Spreaker. We sit down with Doug Laney, Innovation Fellow at West Monroe and author of the best-selling books, Infonomics & Data Juice, to hear the advantages of monetizing your data and how to get started now. Currently you serve as an innovation fellow at West Monroe.

2023 52

2023 2022 Books Innovation 52

Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). What’s Next: Digital Customer Success The theme of Pulse 2023 is What’s Next? It’s a problem of people, strategy, and process.”

2023 52

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Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? As a result, it is regarded as an uncontrollable technology. C2C ecommerce platforms, made possible by technology, enable consumers to buy and sell even without assistance from businesses.

E Commerce 40

E Commerce 2022 2023 B2C 40

Think Customers

FEBRUARY 2, 2023

With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology. New companies share the spotlight The Consumer Product Showcase and Innovation Lab gave small business the chance to show off their consumer-facing products and new technology for attendees.

2023 52

2023 Retail E Commerce Leadership 52

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. Its core enabler is technological innovation, which is in theory facilitating the rise of a global community. For further information, please visit: www.rws.com.

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Consumers Technology Culture 2023 52

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. It is not just a process or new technology.

Contact Center 52

Contact Center 2023 2022 Consulting 52

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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2023 2022 Customer Success Customer Journey 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

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ROI Technology Return on Investment 2030 52

West Monroe

MARCH 27, 2023

Twitter icon Created with Lunacy Q&A Thinking about your passion for mentoring the next generation, how have companies been able to successfully create a culture that innovates? In your experience, how are Millennial and Gen Z workers looking at technology in the workplace? I consider this new kind of culture “Culture 2.0.”

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2023 2022 Social Media Culture 94

CSM Magazine

FEBRUARY 28, 2023

The year 2022 marked a significant milestone for those in charge of customer experience. With the emergence of self-service, the increased use of mobile devices, and remote work after the COVID-19 pandemic, coupled with noteworthy advancements in AI technology, customers have come to expect exceptional digital experiences like never before.

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2023 Customer Service Management Customer Service Representative 52

West Monroe

JANUARY 24, 2023

Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle. So how should leaders frame 2023 decision-making to deliver fast results—as well as lasting impact? Other startups folded altogether.

2023 52

2023 Innovation E-support Healthcare 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Social Media 52

West Monroe

MARCH 16, 2023

My take: The companies that strike the right balance of risk and innovation when adopting generative AI will win. I’m very familiar with how West Monroe is navigating this process—not only as the leader of our Technology practice, but as the head of our generative AI taskforce.

Innovation 52

Innovation ROI Financial Social Media 52

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one. It had a market share value of over $12 billion in 2022. Top 10 online business opportunities 1.

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2023 Insurance Social Media Transportation 98

West Monroe

MARCH 6, 2023

She directly leverages her entrepreneurial spirit and background to innovate and lead. Throughout the season, we sat down with fascinating guests and learned how to apply the digital mindset, the value of taking risks, how to embrace failure, and the trends, technologies, and challenges companies are facing today.

2023 52

2023 2022 E Commerce Innovation 52

Lithium

NOVEMBER 1, 2022

Atlas Series: Secure Executive Support for your Community Join the event on Wednesday, October 12th to watch a lively panel discussion with experts from Khoros, SearchUnify, and the American Society of Civil Engineers on how to build the ultimate technology infrastructure for Communities 3.0.

2022 52

2022 Roadmap ROI Social Media 52

CSM Magazine

NOVEMBER 3, 2022

The study, which was conducted among senior customer experience and technology leaders across several industries, looked to understand the trends, challenges, aspirations and expectations around customer experience. Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% Get better data/analytics from systems (48%).

Telecommunications 52

Telecommunications Virtual Agent Contact Center Customer Experience 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

West Monroe

JANUARY 30, 2023

Brian oversees iHeartMedia’s Data practice, Advertising Technology Platforms and Advertising Products, as well as the revenue strategies those solutions enable. It’s a tremendous innovation. 31, 2023 | Podcast | Be Digital This is Digital, Episode 11: Bringing the physical and digital worlds together with iHeartMedia Jan.

Entertainment 52

Entertainment 2023 2022 Advertising 52

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. These are also the companies and institutions on the cusp of entering the Top 100 Global Innovators list from Clarivate.

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2023 Innovation Automotive 2024 52

Clarivate

APRIL 19, 2024

9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways. Global burden of liver disease: 2023 update. 2023 Aug;79(2):516-537 [2] World Liver Day website. [3]

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Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. Amazon’s big splash happened in February 2023 when it purchased the national primary-care practice One Medical for $3.9

2024 52

2024 Healthcare Retail 2023 52

West Monroe

OCTOBER 10, 2022

6:32 - Digital is more than technology… 7:38 - How to prepare your organization for uncertainty 9:00 - More on what’s to come this season Download the transcript Keep Listening to This is Digital May 9, 2023 | Podcast | Be Digital This is Digital, Episode 18: The Digital Economy: Is a Recession Really Coming?

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2023 2022 2021 Travel 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” Before we take a walk down memory lane, don’t forget to secure your spot at Pulse 2023 today to help us chart a durable future for CS, SaaS, and beyond.

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2015 2023 2013 2022 52

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology.

Brands 52

Brands Loyalty Programs E-support 2022 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. Tesla’s autopilot technology is a significant selling point for its vehicles.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Clarivate

NOVEMBER 15, 2023

Today, we present our 2023 list , recognizing 6,849 individuals from more than 1,300 institutions across 67 countries and regions. With the continuing assistance of Retraction Watch and its unparalleled database of retractions we enhanced our qualitative analysis in 2022; this exercise has continued. Click on the image to expand.

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