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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.”

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The Metaverse and Online Communities: Khoros 101

Lithium

Metaverses are narrative driven and hosted for connection between people, groups, and organizations. Avatars let people connect through body language, expressing themselves in real time. Avatars let people connect through body language, expressing themselves in real time.

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Optimove Acquires Advanced Mobile Marketing Platform Kumulos. Here’s What’s In It for You

Optimove

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

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QR Code Marketing for Mobile First Brands 

Optimove

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 British Airways incorporated QR codes on their bus stop ads in London, enticing commuters to scan and immerse themselves in a virtual travel experience. Need a bit of convincing?

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4 Stats That Prove the Value of Customer Experience in the Public Sector

Comm100

In today’s world of social media, a significant portion of that trust comes from other members of the public. With so many citizens accessing social media to air grievances, improving public perception of government customer service becomes a matter of reducing negative experiences.

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The ultimate guide to business development in 2023

BirdEye

In 2022, the average cost per click was $0.97. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections.

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