Will AI replace customer success managers? Here are sound arguments from both sides.
ChurnZero
NOVEMBER 30, 2023
The question: Will AI replace most of your Customer Success team by 2030? These include things such as managing meetings, researching customers, and responding to basic inquiries, which could all “be seamlessly handed over to machines.” While the technology is likely to improve over time, she doesn’t think it will happen by 2030. “Six
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