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ShepHyken
APRIL 16, 2024
Laura mentioned she had been working at the airport for seven years and was just a few years from retiring. She said, “My name is Laura, and it is my pleasure to clean up your spill.” And with a big smile, she added, “It’s job security!” What a great attitude! She was friendly and funny, and her positive attitude about her job inspired us.
InMoment XI
FEBRUARY 28, 2022
But which governance style works best for you ? No two organizations are the same, which means that a governance style that works for another brand’s CX program may not be your organization’s cup of tea!
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SaleMove
APRIL 19, 2024
Hear from three working parents about how working at Glia makes their days a little less chaotic and how Glia supports them in their journey. The post Glia Voices: Working Parents of Glia appeared first on Glia Blog | Digital Customer Service Explained.
ShepHyken
MARCH 26, 2024
My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. There’s lots of work, thinking, planning, practice, experimenting, training, and more that goes into creating an easy experience. Isn’t that what the best people do? Yes, the steps are simple, but that doesn’t mean they are easy.
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Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX.
Comm100
APRIL 22, 2024
Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Optimizing work processes Optimizing work processes involves identifying inefficiencies and redesigning workflows to eliminate unnecessary steps.
Customer Bliss
AUGUST 30, 2021
And then they enable them to bring that version of themselves to work. The Container Store, a mainstay on Forbe’s “Best Companies to Work For” treatise, only hires 3% of all employees who apply. Show Humanity at Work. The post Start with Hiring People Who Show Humanity at Work appeared first on Customer Bliss.
Speaker: Scott Baldwin of ProductBoard
How can they work together to do that? Building products is a team sport and involves everyone working together to get the right products to market faster. How can they work together and leverage the power of community to address each of the aspects of Product Excellence? Register to learn: What is product excellence?
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Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you. Today’s most successful brands understand how great customer support can grow their bottom line.
In 2020, it’s critical for CX to demonstrate how their work impacts business outcomes. This white paper will show you how to select the right method to calculate the ROI of your CX program, and who to turn to for the data to make a compelling case.
Advertiser: ZoomInfo
In this guide, we’ll walk through how streaming real-time intent data can supercharge your ABM strategy, including: How streaming real-time intent works The benefits of real-time intent in your ABM strategy How you can box out the competition Learn how capturing buyers’ search behavior in real time can shorten your sales cycle.
Advertiser: ZoomInfo
Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have! When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. However, you might be able to squeeze more value from the tools and processes you’re already using.
Speaker: Christian Jakenfelds, CSM at Planhat
The everyday work of the CSM is constantly growing in importance. But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue. CSMs can identify and use customer stories, quotes, and referrals to help drive revenue and business growth.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
Advertiser: Vanilla Forums
When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. Find out how collaboration can enhance the customer experience and drive business growth.
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