ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social Customer Service by Kristina Knight. Here are my top five picks from last week.

2018 82

2018 Article Customer Service Social Media 82

ShepHyken

FEBRUARY 23, 2018

This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. Exceptional customer service isn’t rocket science. Nathalie W.

Customer Satisfaction 92

Customer Satisfaction Blog Exceptional Customer Service Employee Experience 92

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Here are my top five picks from last week.

Article 71

Article 2019 Customer Service Airlines 71

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

ShepHyken

JULY 31, 2020

This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. But, in the meantime, what happens to customer service? Customer Service.

Customer Service 108

Customer Service Customer Experience Net Promoter Score E Commerce 108

Provide Support

AUGUST 18, 2015

3 Most Important Drivers of Customer Satisfaction. How to increase customer satisfaction? There are so many tips online on how to boost customer satisfaction that sometimes one can get lost in the flood of information. How can you ensure that your customer service is swift and easily available?

Customer Satisfaction 87

Customer Satisfaction Customer Service Multi-Channel 2015 87

CSM Magazine

APRIL 15, 2019

To be a successful seller, your number one priority is to know how to please Amazon customers. Amazon favors the shop that offers the best service, if you enjoy high customer satisfaction, you are likely to enjoy a high ranking on the platform which means a higher conversion rate too. Improve Customer Service.

Customer Satisfaction 74

Customer Satisfaction Feedback Customers Retail 74

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Important Considerations for Customer Service Surveys by Paul Selby. Do you want happier customers?

Article 54

Article 2018 Customer Service Hospitality 54

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Customers (and companies) faced unprecedented problems causing query volumes to spike, which put huge pressure on customer service teams. Arguably, in 2021 the industry experienced a seismic shift.

Customer Service 98

Customer Service 2016 2022 Brands 98

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Let’s look at the elements of a self-service portal.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

CSM Magazine

JANUARY 31, 2023

A successful firm must have both customer service and cybersecurity. Businesses may enhance their general performance, safeguard sensitive data, and give customers a better experience by understanding how these two areas interact. This information includes financial and personal information and must always be kept secure.

Customer Service 52

Customer Service Consumers Customers Financial 52

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.

Contact Center 98

Contact Center Customer Service Social Media Call Center 98

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

ProProfs Chat

JUNE 26, 2020

That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. Learn the commonly used customer service and support lingo. To help you get started, we’ve prepared a small customer support glossary below. An Assignee is a person who is assigned a customer service ticket.

Customer Service 119

Customer Service E-support Net Promoter Score Multi-Channel 119

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. You’ll smile.

2021 26

2021 Article Customer Service Net Promoter Score 26

CSM Magazine

JANUARY 27, 2021

The current situation has highlighted the need for a robust and deliverable customer service strategy. One company that is leading the way with a strong customer-centric approach is Blindster , the nation’s leading custom-made window treatment retailer. This investment in the customer experience pays off.

Customer Satisfaction 52

Customer Satisfaction E-support Retail 2010 52

CSM Magazine

FEBRUARY 18, 2021

Whether you are selling metal exterior doors or distributing plumbing fixtures and fittings, taking care of your customer’s needs must be your number one priority. Here are 7 ways to provide perfect customer service in the home improvement industry. Amazing customer service starts as soon as people walk through your door.

Customer Service 98

Customer Service Insurance Customers Online Experience 98

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Centricity.

Article 48

Article Customer Experience 2009 White Paper 48

CSM Magazine

FEBRUARY 15, 2023

UPS is the world’s largest package-delivery company, providing timely delivery for millions of customers to nearly every corner of the globe. But how does their customer service measure up? In this article, we will examine the quality of UPS customer service, its strengths and weaknesses, and suggestions for improvement.

Customer Service 52

Customer Service Customer Care Communication Customers 52

CSM Magazine

JUNE 16, 2022

That’s why every ecommerce business must incorporate practices that will improve the customer service experience. Here are five best practices to improve the customer service experience. Personalize customer service and conversations. Increase the number of customer service representatives.

Net Promoter Score 52

Net Promoter Score Customer Service Competitive Advantage Feedback 52

ShepHyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” Even if it is not your fault, empathizing with your customers is not going to harm you.

Poor Customer Service 62

Poor Customer Service Customer Retention Customer Service Representative Connections 62

CSM Magazine

APRIL 12, 2021

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Thus, how you treat your patients will heavily influence the level of care you provide. Despite this, you must never treat your patients as pure customers. System Integration.

Customer Service 98

Customer Service Healthcare Seminar Entertainment 98

C3Centricity

AUGUST 4, 2020

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence?

Customer Service 71

Customer Service Social Media Customer Service Representative Connections 71

CSM Magazine

NOVEMBER 30, 2016

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically. The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications.

Customer Service 84

Customer Service Workshop Loyalty Programs Social Media 84

C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. Last May I replaced the European maps by my American ones as I was visiting Florida that month.

Customer Service 71

Customer Service 2002 Customers Document 71

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. NPS, CSAT or Customer Effort?

2017 30

2017 Article Customer Service Net Promoter Score 30

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More? Customer Care.

2021 52

2021 Customer Service Call Center Telecommunications 52

Lumoa

MARCH 9, 2023

Customer empathy is at the heart of Lush’s approach to building trust with its customers. By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns. So, how exactly does customer empathy impact the customer experience ?

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Clarabridge

DECEMBER 15, 2016

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. But what if you are new to social customer care?

Customer Service 40

Customer Service Customer Care Social Media Call Center 40

Clarabridge

DECEMBER 15, 2016

Customer experience expert Blake Morgan recently published an article on Forbes.com called “ Two Examples Of Proactive Social Customer Service.” In the piece, she writes about Tesco and Brooks Brothers, two brands with mature social customer care programs. But what if you are new to social customer care?

Customer Service 40

Customer Service Customer Care Social Media Call Center 40

Bold360

NOVEMBER 24, 2016

In a similar vein, as an article in Forbes reported, 80 percent of a company’s future revenue will come from 20 percent of its existing customers. Yet online retailers are still pouring 80 percent of their marketing dollars into acquiring new customers. Putting the focus on customer retention.

Customer Satisfaction 67

Customer Satisfaction Customer Retention Exceptional Customer Service Consumers 67

CSM Magazine

JUNE 24, 2022

When you’re playing for real money online, you can’t afford to have subpar customer service. Casino customer service is often called upon by new players who have questions about bonus conditions or technical difficulties with online gambling software, such as withdrawal requests that do not go through.

Customer Service 52

Customer Service Loyalty Programs E-support Banking 52

TechSee

MARCH 19, 2019

Once upon a time, measuring customer service success was straightforward. Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues.

Metrics 146

Metrics Contact Center Virtual Agent Net Promoter Score 146

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before. Only collect vital data .

Customer Experience 99

Customer Experience Advertising Customer Expectations 2011 99