ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. Here are my top five picks from last week.

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2024 Article Hotels Loyalty Programs 76

ShepHyken

SEPTEMBER 14, 2021

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. bestselling author, award-winning keynote speaker, and your host of? Shep Hyken ?is

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Consulting Customer Journey Marketing Sales 152

ShepHyken

AUGUST 20, 2019

Shep Hyken interviews John Rossman. They discuss John’s new book, Think Like Amazon , and how to utilize the key factors that drive Amazon’s success. The Interview with John Rossman: Innovation and success come from developing and committing to systems. They were relentless about improving their game.” – John Rossman.

Innovation 143

Innovation Financial Loyalty Books 143

BlueOcean

DECEMBER 21, 2020

Bozoma Saint John. Bozoma Saint John is a force to be reckoned with. Author and speaker, he is committed to helping people and companies define and fulfill their purpose. He shares of a wealth of expertise and insight on his blog and podcasts. Simon Sinek.

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2021 Workshop 2020 Definition 156

The DiJulius Group

APRIL 10, 2024

If you’ve ever felt like your work environment was stifling your potential, that’s the spark that ignited a revolution—one that John’s co-author, Dave Murray, and John explore in today’s episode of The Customer Service Revolution. We unravel the threads that bind employee happiness and business success.

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Employee Experience Article Customer Service Customers 52

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. ” John Steinbeck’s description of a fishing expedition in his book Sea of Cortez puts an insightful finger on the business world’s metric dilemma when it comes to customer affect.

Magazine 288

Magazine Metrics Customer Centricity Books 288

CSM Magazine

OCTOBER 13, 2022

“I think recognition and applause are needed when we encounter awesome service” – John Tschohl . About the Author. John Tschohl is a professional speaker, trainer, and consultant. John is a self-made millionaire traveling and speaking more than 50 times each year.

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Customer Service Seminar Healthcare Travel 105

The DiJulius Group

AUGUST 19, 2020

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. Read Full Article.

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Article Insights Customer Service Customer Experience 97

ShepHyken

FEBRUARY 18, 2024

I also like the tips and tactics the author shares to master both. My Comment: My good friend and fellow customer service expert, John DiJulius, has summarized some of the highlights from a recent Forbes article that listed the top customer service companies. These are companies who also have significant brand loyalty.

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2024 Article Customer Service Net Promoter Score 60

ShepHyken

DECEMBER 17, 2023

Culture Clash: Why Customer Experience Improvements Fail by John Aves (MyCustomer.com) To successfully change your CX, you must create the right culture and climate to effect the change. According to the author, “…the problem isn’t rooted in strategic thinking, but because the CEO is often detached from the plan.”

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Article Customer Service 2023 Customer Centricity 59

ShepHyken

MAY 30, 2023

Following that, he introduced segments of the following songs: Walking On Sunshine by Katrina and the Waves Tiny Dancer by Elton John Footloose by Kenny Loggins Get On Your Feet by Gloria Estefan Back On My Feet Again by The Babys And many more! During the call, the patient can hit the “0” button and leave a voicemail.

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Workshop Customer Service Training Customer Service Customer Experience 153

ShepHyken

DECEMBER 3, 2023

How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. John DiJulius is a fellow customer service expert and a great friend. For a customer service initiative to work, it has to keep going.

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Article Customer Service 2023 Loyalty Programs 59

ShepHyken

APRIL 10, 2023

In his book, The Human Experience , John Sills shares the three myths that create poor customer service. Plus, John shares how a Swiss Rail train breaking down has led to one of the best customer experiences he has ever received. The Myth of Customer Feedback. There are two types of efficiency in customer support/contact center.

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Return on Investment Poor Customer Service Contact Center Books 62

ShepHyken

OCTOBER 29, 2023

A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. The author covers formulas for churn, retention, and more. The author covers formulas for churn, retention, and more.

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Article 2023 Customer Service Loyalty Programs 64

The DiJulius Group

JUNE 14, 2023

John recently had the incredible opportunity to chat with Shep Hyken, a true expert in the customer service and experience world and a best-selling author. They discussed the current landscape of customer service and its crucial role in building customer loyalty.

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2023 Loyalty Article Customer Service 52

ShepHyken

JULY 27, 2021

Shep Hyken interviews John Wass, CEO of Profit Isle. About: John Wass?is Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. The post Amazing Business Radio: John Wass appeared first on Shep Hyken.

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Customer Centricity Communication Customer Service Brands 95

The DiJulius Group

JANUARY 25, 2023

On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man. In 2018, life couldn’t get much better until he and his wife received the devasting news that their.

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2018 Article Customer Service Customers 84

ShepHyken

AUGUST 1, 2023

If you want to learn more about how to properly gift your customers, read this article about my friend John Ruhlin and his book Giftology. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Hotels Travel Workshop Reference 117

The DiJulius Group

NOVEMBER 15, 2023

Get ready to unlock the game-changing potential of customer service with best-selling author and expert John DiJulius.

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Competitive Advantage Article Customer Service Customers 64

CSM Magazine

JUNE 8, 2023

About the Author John Tschohl is the founder and president of the Service Quality Institute—the global leader in customer service—with operations in more than 40 countries. For more information on John Tschohl and the Service Quality Institute, visit www.customer-service.com. You can download a copy here.

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Customer Service Customer Service Training Communication Download 105

ShepHyken

JULY 23, 2019

Shep Hyken interviews John R. The Interview with John Brandt: There’s often a disconnect between organization leaders and customers. But I don’t think we should do that to our customers.” – John Brandt. “In In a moment of crisis, you find out who you can trust and who you can’t.” – John Brandt. About : John R.

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Customer Relationships Definition Books Feedback 93

Bill Quiseng

NOVEMBER 1, 2023

To paraphrase John DiJulius’ battle cry, it’s time for a CX Revolution! Business management expert and author @Tom Peters said, “Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. But no more.This is our time for a CX Revolution! Perception is all there is!”

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Customer Journey Mapping Sports Customer Service Training Customer Care 97

CSM Magazine

DECEMBER 2, 2022

John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible. If you are greeting a returning customer whose name you remember, you can say, “It’s nice to see you again, John. Say, “John, thanks for your patronage. About the Author.

Competitive Advantage 52

Competitive Advantage Airlines Customer Service Training Customers 52

ShepHyken

SEPTEMBER 24, 2023

Several years ago, I met the author, Kelechi Okeke, when I was at a speaking engagement in Nigeria. By John Dijulius (The DiJulius Group) Since the middle of the pandemic, customer experience in nearly all industries has dropped to a two-decade low. It takes cross-functional collaboration. Is the Customer Service Recession Ending?

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Article Customer Service 2023 Workshop 69

The DiJulius Group

AUGUST 3, 2022

John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times. However, during his early years, John found himself selling knives. Read Full Article.

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Loyalty Article Customers 52

ShepHyken

SEPTEMBER 4, 2019

Let’s say our actor’s name is John Smith. Four questions and statements sum up what I’m talking about: At the unknown stage of his career, the question is: “Who is John Smith?”. Once he is discovered and becomes a sensation, the director makes a request: “Get me John Smith.”. He retires but is remembered.

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Entertainment Reference Innovation Customer Service Training 112

ShepHyken

JANUARY 21, 2024

Top 10 Trends to Shape Intelligent Customer Experience in 2024: Zendesk by Amy Sarah John (Wire19) Zendesk has outlined key trends steering the era of intelligent CX, placing your business at the forefront of this evolution. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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2024 Article Customer Service Workshop 59

The DiJulius Group

AUGUST 12, 2020

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In addition.

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2018 Books Article Marketing 105

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John DiJulius Follow @JohnDiJulius. John Formica Follow @JohnFormica.

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Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

JUNE 11, 2021

This week we feature an article by John O’Leary, a speaker, coach, and best-selling author. This is an excerpt from John O’Leary’s #1 bestselling book IN AWE and m any are saying this book has the message we all need right now. He shares an excerpt from his #1 bestselling book In Awe.

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Books Article Customer Centricity Events 139

The DiJulius Group

AUGUST 27, 2020

World-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. The post John DiJulius: Creating a World-Class Customer Experience appeared first on The DiJulius Group.

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Customer Experience Leadership Article Customers 59

ShepHyken

JANUARY 17, 2022

6 Ways To Create a Consistent Customer Experience by John R. This time it’s from my friend and fellow customer service expert, John DiJulius. John shares six important ways to create a company focused on customer service. If you sat down with your team and discussed these, I’m sure you’d come up with some ideas, as well.

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Article 2022 Customer Service Customer Journey Mapping 67

The DiJulius Group

AUGUST 26, 2020

1. Feature Article How To Find Your Personal Why By John DiJulius, Chief Revolution Officer Each of us has the ability to impact thousands of people’s lives through providing genuine care for others, whether it is called Customer service or human service. One of my favorite quotes is by author Marian Wright Edelman, who.

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Article Customer Service Customers Leadership 104

CSM Magazine

OCTOBER 5, 2022

To do that, you’ve got to be “Relentless” “Also essential is… a chief executive who is just as committed to customer satisfaction as he is to stockholder satisfaction… just look at Amazon, Costco and Home Depot!! –John Tschohl. About the Author.

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Culture Customer Service 2009 2003 52

CX Accelerator

NOVEMBER 11, 2022

Resource: Leading Change by John P Kotter. After authoring , The CX Primer , Brown was dubbed the “CX Influencer of the Year” by CloudCherry and a top global CX thought leader by several organizations. Depending on which stats you look at between 60 and 70% of change initiatives fail.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

ShepHyken

AUGUST 31, 2022

For example, American author John Steinbeck was told by his professor that he would be an author when pigs flew. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s typically a sarcastic remark. . Have fun and celebrate great accomplishments.

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Hospitality Books Customer Service Training Presentation 67

ShepHyken

JUNE 7, 2021

My Comment: Another author who has graced the Top Five list numerous times. The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. Here, the author shares his suggested best practices. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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