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5 Smart Ways to Use Your NPS Survey Results

GetFeedback

Use cohort-based NPS analysis . A cohort can be any group of people that share similar characteristics, but in software, it’s typical to create cohorts based on the month they signed up. If you don’t segment out NPS by cohort, or run a specific post-onboarding improvement, this signal could be hidden in the general population.

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15 Amazing Analytics Websites and Blogs Every Data Enthusiast Should Follow

Fox Metrics

In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5.

Blog 93
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Are You Losing Customers and Hurting Your Brand Because of Poor CX?

Daniel Group

In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? The Link Between Poor CX and Customer Loss Numerous studies and articles have shed light on the connection between poor CX and customer loss. For example, I did this in my recent blog by sharing my negative experiences.

Brands 52
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The Building Blocks of Smarter Targeting: How DAZN Decreased Churn & Maximized Lifetime Value with Optimove

Optimove

In this case study, you will learn how DAZN overcame the challenge by transforming its event-led tactics into customer-led marketing with Optimove. In addition, the DAZN team also needed to make sure that they were sending the right messages to the right customers, at the right time, and on the right channel.

Sports 52
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The Building Blocks of Smarter Targeting: How DAZN Is Decreasing Churn and Maximizing Lifetime Value 

Optimove

In this case study, you will learn how DAZN overcame the challenge by transforming its event-led tactics into customer-led marketing with Optimove. In addition, the DAZN team also needed to make sure that they were sending the right messages to the right customers, at the right time, and on the right channel.

Sports 52
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Improve Your Customer Service With These 5 Steps

GetFeedback

According to a Bain & Company study , even though 80% of companies say they provide great experiences for their customers only about 8% of customers agree. . It could also show you that most of your customer complaints come from a certain cohort, which could indicate a problem in your onboarding of these customers.

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The power of positive reinforcement: 13 customer wins worth celebrating

ChurnZero

Praise customers whenever they reach or exceed a benchmark set by the broader industry or relevant customer cohorts within your company. Collaborative efforts: Celebrate when customers collaborate with your team on case studies, joint webinars, or co-authored content. It’s a testament to a solid, trust-filled relationship.

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