Comm100

DECEMBER 8, 2020

Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Retently

FEBRUARY 21, 2024

Are you wondering which channels are effectively leading customers to your business? By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. surveys can reveal which platforms or channels successfully engage your customers. How did you hear about us?”

Social Media 78

Social Media Advertising Events Insights 78

GetFeedback

JUNE 3, 2019

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Know your customers . Response rates to surveys are declining, almost universally. .

Customer Service 186

Customer Service Engagement 2012 Customers 186

BirdEye

MARCH 22, 2024

This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries. Struggling to get more traffic from Google? You’re not alone. Despite the widespread adoption of listings, numerous businesses fail to fully capitalize on this opportunity.

Events 59

Events Multi-Channel Demo Sales 59

BirdEye

NOVEMBER 30, 2023

You can lean on understanding the law and legal precedents to guide you in the courtroom. But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered.

Marketing 111

Marketing Social Media Workshop Events 111

Zonka Feedback

DECEMBER 26, 2023

Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys. Get a Better Understanding of Customer Feedback with AI Surveys & Analytics With AI survey tools, create surveys in seconds and use artificial intelligence to decode insights from the data collected.

Feedback 52

Feedback Insights Demo Innovation 52

CSM Magazine

AUGUST 31, 2023

The introduction of GA4 has revolutionized the way we understand and interpret user behavior on our websites. The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data.

Events 52

Events Metrics Presentation Insights 52

SurveySparrow

APRIL 21, 2024

Imagine building a mobile app without developers. Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5 Startups looking to build web applications Web app development Starts at $29/month Available Available Airtable 4.6

E Commerce 52

E Commerce Feedback E-support Demo 52

BirdEye

JUNE 22, 2023

Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy.

2023 98

2023 Social Media Reference Loyalty 98

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

BirdEye

JUNE 29, 2023

Effective customer communication is vital for the success of any business. Companies also communicate with customers to share product updates, resolve complaints, gather feedback, and provide customer service. If that communication breaks down, customer engagement will drop, and they’ll likely take their business elsewhere.

Communication 97

Communication Social Media Touchpoint Customers 97

Optimove

NOVEMBER 22, 2023

We understand that a company is more than just its employees; it’s a dynamic ecosystem that thrives on collaboration. Thanks to the insights driven by AI, we’ve witnessed some of the world’s leading brands draw closer to their customers. .” This sentiment resonates deeply with us at Optimove.

2012 52

2012 2016 Innovation Loyalty 52

SurveySparrow

MAY 19, 2023

Introduction: Customer opinion can make or break a firm in today’s cutthroat marketplace. Customer reviews are now more accessible and influential than ever before, thanks to the internet and social media. By using this data, businesses can improve their offers and better cater to their customers’ demands.

Social Media 52

Social Media Competitive Advantage Feedback Customer Satisfaction 52

BirdEye

JULY 27, 2023

In this blog, we’ve shared 13 marketing strategies for doctors to nurture your medical practice in 2023. Medical marketing aims to create awareness about the doctor’s services, establish credibility, and build a positive reputation within the community of prospective patients. Why is marketing for doctors important?

2023 52

2023 Marketing Social Media Healthcare 52

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? However, the good news is that some have managed to double their revenue through effective customer retention strategies. In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. You’re not alone.

Customer Retention 52

Customer Retention B2B NPS Demo 52

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 71% of 16 to 24-year-olds think that customer service can be drastically improved by a quick response.

Social Media 78

Social Media Omnichannel Connections 2019 78

Comm100

NOVEMBER 15, 2022

There’s no doubt that telephone remains a stalwart customer service channel. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver.

Omnichannel 80

Omnichannel Social Media Books Communication 80

ClientSuccess

MARCH 29, 2021

This learning curve can be even steeper for new CSMs, since the details of customer accounts can be largely attributed to ‘tribal knowledge’ rather than actual repeatable processes. Next comes the account onboarding, where new CSMs will need to deep dive into all the elements of their new customer accounts. Company Onboarding.

Leadership 77

Leadership Webinar Customer Success Metrics 77

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you! Let’s get started!

Customer Success 98

Customer Success Blog Customers Feedback 98

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

Alida

DECEMBER 4, 2017

Cadillac is a brand that needs no introduction. At the core of our strategy is a commitment to put our customers in the driver’s seat. We recognize that the best way forward is to be truly customer centric. This focus on putting customers at the center of our business benefits us in several important, strategic ways: 1.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

Kustomer

JUNE 30, 2022

Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support? Customer support is no longer a “nice-to-have” feature. Customer expectations are heightened.

E-support 95

E-support E Commerce Social Media Loyalty 95

Totango

AUGUST 12, 2020

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. The most effective ways to take the stress out of that transition are to build the customer onboarding experience around simple steps and a clear path to value.

Customer Success 87

Customer Success Customers Communication Webinar 87

SurveySparrow

JULY 26, 2023

Do you want to learn more about the wants and needs of your customers? Want to match customer expectations with your business strategies? In that case, you must adopt the Voice of Customer (VOC) solution. Still trying to understand? Think of VOC as a secret decoder ring that unlocks the minds of your customers.

Voice of Customer 52

Voice of Customer Social Media Competitive Advantage Customer Centricity 52

ProProfs Chat

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Wondering how to live up to the expectations of your customers as shown in the statistics above?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you! Let’s get started!

Customer Success 75

Customer Success Blog Customers Feedback 75

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Books 93

Books Customer Journey Customer Journey Mapping Loyalty 93

BirdEye

AUGUST 22, 2023

But knowing how your customers feel about you is even more critical. That is why businesses must conduct regular product surveys and collect customer feedback. This can be done across all stages of development – pre-launch, launch, post-launch, and with existing and potential customers too. Watch the Free Demo Now.

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. With every new customer issue or new solution on the market, the overarching message and focus of customer success becomes that much more convoluted.

Customer Success 88

Customer Success Webinar 2021 Customer Relationship Management 88

Comm100

MARCH 27, 2023

In this guide, we’ll provide a comprehensive look at chatbots in higher education, including: Chatbot benefits Types of chatbot for higher education Higher ed chatbot use cases How to build a higher ed chatbot The best chatbots for higher education We’ll begin with an explanation of what chatbots are, and how they can benefit higher education.

Multi-Channel 64

Multi-Channel Books 2009 2003 64

CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. In this article, we will reveal the nine top ways to keep your customers informed in 2022. Why should you keep your customer informed? Retain more customers.

Information 52

Information 2022 Social Media Webinar 52

Beyond Philosophy

JULY 24, 2019

Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. There was the Russian interference incident and the introduction of fake news. I count myself among them. .

Customer Centricity 139

Customer Centricity Culture Government Social Media 139

ClientSuccess

SEPTEMBER 30, 2020

What is a Customer Advisory Board (CAB)? For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like?

Net Promoter Score 75

Net Promoter Score Blog Social Media Customer Success 75

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. (The My Comment: Want to learn from some of the masters of customer service?

2017 69

2017 Article Customer Service Customer Service Training 69

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. So what can be done?

Customer Journey Mapping 83

Customer Journey Mapping Customer Experience Customer Service Touchpoint 83

Innovative CX

JULY 1, 2020

Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.

Customer Experience 52

Customer Experience Customer Service Representative B2C B2B 52

CustomerSuccessBox

JANUARY 31, 2022

S/he typically has a deep understanding of your solution and its benefits, understands the value and impact of ROI. Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account. What to do when the Executive sponsor change?

ROI 52

ROI Customer Success Events Document 52