ShepHyken

SEPTEMBER 15, 2017

Using it to create compelling content will be one of the biggest areas of impact for AIM when it comes to engaging customers. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. There is a wealth of customer data available to marketers today.

Customer Engagement 194

Customer Engagement Blog Engagement Marketing 194

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

CX University

MARCH 11, 2024

Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. By comparing the outcomes of the two groups, businesses can assess the impact of the new strategy.

Omnichannel 52

Omnichannel Touchpoint Measurement Metrics 52

ShepHyken

APRIL 5, 2019

In the age of customer experience, chatbots could be a powerful new way for businesses to differentiate themselves and capture the attention of their target market. Additionally, in a world where customers no longer want to wait for support, chatbots provide the option to engage with businesses 24/7. Transforming the Buyer Journey.

Blog 115

Blog Customer Experience Contact Center Customer Journey 115

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

InMoment XI

APRIL 3, 2023

In the spirit of sharing insights for those who couldn’t attend or want to revisit my key points, I’m here on the InMoment blog to briefly recap my presentation! And using customer experience to drive business outcomes felt common sense. Although there are best practices in CX, you know your business and your customers best.

Touchpoint 260

Touchpoint Customer Centricity NPS Feedback 260

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? However, for many businesses in the publishing industry, whose readers are their customers, asking for feedback directly is a way to optimize their product and learn more about user experience. If it does, why?

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

GetFeedback

AUGUST 14, 2019

The business changes : New products and services are launched; acquisitions are made, and growth happens or business shifts. Trends change: New industry trends, regulations, and technologies emerge, creating new business dynamics. Strengths and weaknesses change: Weak signals become strong signals. Don’t just ask, listen.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

ShepHyken

JULY 12, 2019

Across industries, the collection, analysis, and refinement of data is the battleground businesses are competing in to differentiate themselves to customers. In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management.

Blog 107

Blog Customer Experience Roadmap Technology 107

Lumoa

MAY 9, 2023

In the highly competitive world of business, understanding and enhancing the customer experience is of paramount importance. This article explores how to augment the customer experience through feedback sentiment analysis, demonstrating the variety of actionable solutions it offers businesses.

Feedback 83

Feedback Customer Experience Customers Retail 83

GetFeedback

NOVEMBER 4, 2019

When you listen to your customers effectively, you can prioritize action items and showcase the impact customer feedback has on the bottom line. . However, while 78% of brands are measuring customer loyalty via these three metrics, very few businesses believe they are gaining any real insight from the results.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis?

Feedback 106

Feedback Insights Social Media E-support 106

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But this can change if your business actively measures brand salience and takes steps to improve it. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience?

Brands 104

Brands Social Media Competitive Advantage Measurement 104

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

ShepHyken

JULY 26, 2019

For businesses, there are no excuses; it’s just the bottom line, and that is to provide immense satisfaction to the customers. A sum of every interaction a customer has with a business this includes both pre and post-sales. Time to create an impact on customer loyalty, higher retention, and increased revenues.

Blog 114

Blog Customer Experience Net Promoter Score Competitive Advantage 114

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. People love to talk about businesses, for better or worse. Online and offline, conversations about your restaurant business are happening. Optimize business listings Things change.

Management 107

Management Social Media 2007 Reference 107

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. You’re welcome to pick and choose from the questions below, tailoring to your unique business needs.

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Retently

FEBRUARY 21, 2024

Are you wondering which channels are effectively leading customers to your business? By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. They are instrumental in driving your business growth. How did you hear about us?” Surveys “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Results must be meaningful from a business perspective and reveal areas for improvement.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveySensum

MARCH 1, 2024

Well, this is a classic example of an NPS analysis gone wrong. Well, after implementing the NPS program in over 40 organizations, I’ve created a list of 6 rookie blunders that you must avoid to keep your NPS Analysis fool-proof! 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Feedback 52

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Remember, in today’s tech-savvy world, just one review can make or break your business. In this blog, we will explore the world of reputation management for businesses. That’s almost everyone!

Brands 108

Brands Management Social Media Feedback 108

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

ShepHyken

AUGUST 23, 2019

Omnichannel service has a strong impact on immediate responses. According to a report by Harvard Business Review , a 5% increase in customer retention may mean an increase of up to 95% in a company’s annual earnings. The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business?

Omnichannel 109

Omnichannel Blog Customer Service Social Media 109

BirdEye

MARCH 22, 2024

businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. For businesses navigating this space, an Instagram follower tracker is crucial for tapping into the platform’s full potential. Historical data and trend analysis Accessing historical data to track follower growth trends is crucial.

Social Media 57

Social Media Multi-Channel 2024 Metrics 57

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Win the Customer

SEPTEMBER 7, 2023

The McKinsey Matrix, a tool initially designed for portfolio analysis, proves to be surprisingly versatile when applied to customer experience strategies. By mapping customer segments onto the matrix, companies can make informed decisions about where to allocate resources for the greatest impact.

Customer Experience 59

Customer Experience Return on Investment Competitive Advantage Innovation 59

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. However, not every business has the resources or capability to generate original content that engages audiences on all these fronts.

Social Media 57

Social Media Presentation Demo Blog 57

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. But this goal is getting harder and harder to accomplish in the increasingly competitive business landscape.

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

BirdEye

NOVEMBER 30, 2023

Dive into our blog for the ultimate guide on social media reputation management, and learn how software tools like Birdeye Social can simplify your workload and enhance your online presence. How does social media impact overall brand awareness and reputation management for organizations? The influence is long-term and multifaceted.

Social Media 113

Social Media Management Brands Communication 113

Lumoa

APRIL 4, 2023

For a business to flourish, it has to understand its customers well enough to market effectively to them. One of the best ways to do that is through a customer profile analysis. Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth.

Customer Retention 83

Customer Retention Customer Journey Customers 2019 83

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Define your objective.

Customer Success 95

Customer Success Presentation Article Customers 95

BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. Birdeye’s vast network, encompassing over 150,000 businesses and a treasure trove of millions of reviews, offers a rich data set to discern these trends.

2024 109

2024 Automotive 2023 Healthcare 109

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83