One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. One millimeter at a time. Optimize strategic business and human capital value in your organizations. One millimeter at a time. is available on Amazon.com.

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One Millimeter Mindset

APRIL 1, 2021

Instead, choose to move one millimeter forward beyond where you are today! As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Stop holding yourself back from moving one millimeter forward from where you are today. is available on Amazon.com.

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ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

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Blog Demo Competitive Advantage Insurance 101

CSM Magazine

OCTOBER 16, 2023

David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their financial providers. They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. It directly impacts how customers perceive the business, resolve issues and access support.

Customer Service 52

Customer Service Social Media Net Promoter Score Financial 52

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. consumers by Qualtrics, a customer’s feelings were found to be the biggest driver of consumer loyalty.

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One Millimeter Mindset

FEBRUARY 25, 2021

One millimeter at a time. Keep these professional goals, and these three blog posts, in mind. One which you wear like a second skin, because it truly reflects who you are as a professional of worth. Go for small changes that add up to have a big impact on getting everyone to where they really need to go. Take heart.

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Blog Innovation Leadership 2021 77

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. Later, Google and Amazon were following suit capitalizing on the market demand of chatbots. Uses of Chatbots.

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Customer Journey Blog Healthcare 2010 89

One Millimeter Mindset

NOVEMBER 24, 2020

From this year forward, we all share a common story about how we moved one millimeter beyond what is professionally comfortable. One millimeter at a time. I guarantee that untapped human capital value resides within those individual, yet interconnected, stories you currently do not share. One millimeter at a time.

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ChurnZero

DECEMBER 27, 2019

Along with one too many holiday parties, the year’s end brings reflections and roundups of the most popular trends from the past 365 days. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 .

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2019 Blog E-support Chief Customer Officer 64

Optimove

JANUARY 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Web push, a potent channel in multichannel marketing, plays a pivotal role in engaging both active and churned players. Key takeaways: Web push boosts resonance across customer stages, capturing non-depositors, engaging active players, and reactivating lapsed users.

Engagement 59

Engagement Loyalty Programs Download Loyalty 59

SaleMove

MARCH 5, 2021

2020 and social distancing fundamentally changed how customers interact with businesses. As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? .

Banking 89

Banking 2020 Financial Document 89

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”.

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Customer Experience Chief Customer Officer Events 2003 302

Optimove

OCTOBER 17, 2023

Before long, he knew me well enough to anticipate my needs and guarantee my experience in his coffee shop exceeded expectations. The lesson here is not difficult to understand: the barista capitalized on daily interactions to provide impeccable service, increase revenue, and ensure customers’ loyalty.

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B2C Connections Metrics Insights 72

Michel Falcon Experience

MARCH 19, 2020

The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you right now because you may not have any active customers. This will help you retain these customers for future products and services.

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One Millimeter Mindset

NOVEMBER 24, 2021

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. chew on my perspectives a bit more. First Post – Chewable One Millimeter Mindset Blogs. Second Post – Chewable One Millimeter Mindset Blogs. You think you have problems?

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2021 Blog Leadership Workshop 18

Retently

MARCH 29, 2023

So how does the world’s NPS leader achieve such a high level of customer satisfaction? From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. It reduces distribution costs and provides customers with greater convenience.

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Net Promoter Score NPS Automotive Customer Satisfaction 198

ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Companies couldn’t rest on their laurels; it was hold onto their customers or float into the abyss. . You can do that with an investment in Customer Success and customer education. .

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Customer Bliss

SEPTEMBER 15, 2016

Digital storytelling is crucial in customer experience. Here’s one quote from Carmine in her interview: Vinod Khosla, billionaire venture capitalist here in Silicon Valley, where I live, tells me that the biggest problem he sees is that people are fact-telling when they pitch him. The importance of digital storytelling.

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Chief Customer Officer Leadership Books Reference 238

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. by Tracey Ruff.

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2021 Article Customer Service B2B 126

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. .

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Customer Experience Net Promoter Score Insurance Leadership 97

One Millimeter Mindset

APRIL 7, 2020

Our collective legacy to the one common denominator we all share, moving forward. If you told me on March 12 th , 2020 that I would write a blog post with this title on April 7, 2020, I would not have believed you. And that professional legacy is the one we just may think about leveraging, future-forward.

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2020 Social Media Books Consulting 81

Win the Customer

APRIL 18, 2023

Like any strategic initiative, customer journey mapping is not without its challenges. One of the most insidious threats is the phenomenon known as groupthink. In the ever-evolving landscape of customer-centric business models, the importance of mapping out the customer experience journey cannot be overstated.

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Customer Experience Customer Journey Mapping Competitive Advantage Customer Centricity 52

BirdEye

MAY 9, 2023

One of the best methods to ensure your customers can easily promote your business is to create an incentivized referral card program. And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business. How do referral cards work?

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2023 Rewards Programs Reference Fashion 98

Customer Bliss

JUNE 15, 2017

This is a complex, far-ranging topic and we’re only going to cover it in a brief blog post (although I do speak often about collaboration in books and speeches), but I wanted to touch on some recent research and thought leadership around collaboration. Figure out what metrics they are evaluated on. Understand what they do.

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Competitive Advantage 2017 Leadership Books 187

One Millimeter Mindset

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Subscribe to my blog. is available on Amazon.com.

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Workshop 2019 Sales Download 68

Integrity Solutions

MAY 25, 2021

We recently caught up with Integrity Solutions’ Chief Sales Officer, Bruce Wedderburn, in our latest podcast to get his insights on where the opportunities lie in this new environment and what sales leaders need to address to ensure their salespeople are prepared to capitalize on them. The digitization of sales is inevitable.

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Sales 2020 Insights 2021 122

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.),

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

SaleMove

MAY 28, 2021

This includes turning one-way SMS or text messages into a two-way, actionable conversation. SMS can pay off: studies show that conversational campaigns have a 5x conversion rate, and that customers appreciate timely, personalized communications. How are you capitalizing on SMS with your customers?

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Communication Customers Interaction Engagement 52

One Millimeter Mindset

FEBRUARY 6, 2020

Consider the customer experience value of that outcome. Since your issues do not even measure up to what went on in the story I just told.”. And you are spot on! That is exactly the message decision makers glean from your story, with one addition. These stories are about creating trust in one another.

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Sales Books Measurement Blog 66

Beyond Philosophy

APRIL 18, 2024

So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out. Discount Tackle provides value in the experience by making the interaction personal to improve my fishing experience. It’s called Discount Tackle, and the manager knows me.

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Advertising Technology Brands Interaction 78

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

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Retail Online Experience Interaction Technology 161

Optimove

OCTOBER 10, 2023

Whether it’s capturing the attention of non-depositing customers, nurturing relationships with active players, or re-engaging lapsed users, web push campaigns designed for each customer lifecycle stage have a far higher chance of resonating with your audience – fact!

Connections 52

Connections Engagement User Experience Blog 52

SaleMove

MARCH 5, 2021

2020 and social distancing fundamentally changed how customers interact with businesses. As the initial chaos of the pandemic gives way to a new reality, how can credit unions and banks meet the needs of customers while still delivering a superior customer experience? Meeting Members Where They Are With Virtual Branches.

Banking 52

Banking 2020 Financial Document 52

Optimove

OCTOBER 26, 2023

Why it matters: Without the harmonious operation of a Customer Data Platform (CDP) and a Multichannel Marketing Hub (MMH), B2C marketers looking to employ Customer-Led Marketing strategies risk alienating customers with mistimed, irrelevant, and impersonal messages.

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Customer Experience B2C Social Media Touchpoint 69

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! Click on your account (top right corner) Step 3. Let’s get started! And that’s it!

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Social Media Reference Brands 2024 64

One Millimeter Mindset

OCTOBER 15, 2018

Current and potential customers can tell us overstated stories. And lead us on and on and on. First of all, we are flattered that these customers contacted us. So are these current and potential customers. As a result, we interpret our initial experiences as solid, positive mutual customer experiences.

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Beyond Philosophy

JULY 18, 2020

Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. Key Takeaways.

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Social Media Reference Consulting Customer Experience Management 115