Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? In my recent blog, Revisiting an Older Blog: Using Humor to Create the Unexpected Customer Experience , I discuss how we often overlook humor as a Customer Experience tool to build customer loyalty. appeared first on The Daniel Group.

Loyalty 52

Loyalty 2024 Workshop Culture 52

One Millimeter Mindset

SEPTEMBER 11, 2018

Social communication etiquette is going over the top. In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. Communication between leadership, management and front line employees. This strategy continues our social communication. Have you noticed?

Communication 167

Communication Social Media B2B Connections 167

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. In other words, it is simply a statement with no mission, vision, or purpose.

Communication 82

Communication Blog Leadership Airlines 82

ShepHyken

DECEMBER 1, 2017

Offering human support creates loyalty; a whopping 55 percent of consumers say easy access to information and support can make them fall in love with a brand. Customer communication isn’t rocket science, but it does take some effort to get it right. Humans are better for customer communication. Yes – bots are easy.

Communication 80

Communication Blog Social Media Connections 80

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

kommunicate

MAY 22, 2019

What is customer loyalty? Customer loyalty refers to the loyalty of customer towards Brand/Product/Service. Effective communication fosters customer loyalty Technology such as artificial intelligence and big [.]. Here the customers are willing to make a repeated purchase from a particular brand.

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Loyalty Communication Reference Customer Satisfaction 60

Beyond Philosophy

FEBRUARY 15, 2024

Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details. Artificial intelligence can also help identify emotions. Click here.

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Connections Loyalty Brands 2005 88

Beyond Philosophy

OCTOBER 17, 2016

It is important to get these memorable bits right, or your customer loyalty will certainly go to pieces. Understanding how memories form is important to fostering customer loyalty and retention. Empathy training shows employees the verbal and nonverbal communication customer’s use and how to acknowledge it. Don’t believe me?

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Loyalty Books 2016 Consulting 167

ShepHyken

NOVEMBER 22, 2019

They use the right words and tone when communicating. This way, the rep is able to communicate accurately without putting off the client and making them feel like their needs won’t be addressed. It’s how top customer support teams can build trust and loyalty among customers. Consistency is the key to great customer service.

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Blog Exceptional Customer Service Multi-Channel Communication 143

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

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Blog Loyalty 2011 2013 86

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

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Customer Experience Loyalty Programs Customer Service Representative Customer Journey 295

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. Institutions will be looking to humanize their digital experience to increase customer satisfaction and build loyalty in 2023. Having a humanized digital CX has many benefits.

Financial 82

Financial 2023 Blog Customer Experience 82

InMoment XI

SEPTEMBER 20, 2023

In this blog, we take a look at the findings specific to the retail industry and delve into the secrets of CX leaders and the key net promoter score drivers that propel them to the top of the leaderboard! Making it easy for customers to access help, both online and offline, is another critical factor in building loyalty.

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Net Promoter Score Retail NPS Government 260

ShepHyken

OCTOBER 4, 2019

The ultimate goal of any business, here, is to nurture long-term affinity and loyalty for the brand. Communicate with your customers, understand their pain points, capture and respond to their feedback, identify where your customer service lacks, and proactively resolve their problems. After all, who doesn’t like attention?

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Blog Brands Engagement ROI 122

Optimove

OCTOBER 7, 2021

And one thing that is often overlooked by brands in this regard, concerns loyalty data specifically, since data from CRM Marketing technologies and data from loyalty programs are typically separate. To make it all work, it should always be unified to empower marketers to communicate with their customers effectively. Yes, We Can!

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Loyalty Marketing Loyalty Programs Communication 105

Beyond Philosophy

SEPTEMBER 27, 2019

The Key to Successful Marketing Communications. Marketing communication should reflect this understanding. Moreover, every campaign, script, web page, and tweet should have a purpose, something that you are hoping the communication will cause people to do. In this episode, we review the basics of marketing communications.

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Communication Marketing Advertising Consulting 107

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. To get started, watch the mini-workshop or read the transcript just below it: How to increase customer loyalty. Define an objective.

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Loyalty B2C Workshop Customers 98

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The implementation of chatbots will increase as more companies leverage them in social media as a way to communicate with customers. Click To Tweet.

2017 141

2017 Blog Customer Experience Chief Customer Officer 141

Totango

DECEMBER 10, 2020

Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In this article, we will explore 7 actions that CS professionals can take to create a digital customer journey that inspires loyalty, drives retention, and increases lifetime value. The Changing Reality of Customer Success.

Customer Journey 71

Customer Journey Loyalty Metrics Customer Success 71

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Oracle

APRIL 14, 2020

As McKinsey & Company points out, “Particularly in a times of crisis, a customer’s interaction with a company can trigger an immediate and lingering effect on his or her sense of trust and loyalty.” ” Therefore, open, transparent communication is a necessity, not an option. Communicate and communicate well.

Communication 79

Communication Social Media Definition Loyalty 79

ShepHyken

MAY 17, 2019

This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Simply mentioning a customer’s name while communicating with them breaks the ice. Organizations are irrelevant without customers. open rate in comparison to the 13.1%

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Blog Loyalty Customers 2021 112

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. The faster a customer complaint is resolved, the better loyalty you will gain.

2018 101

2018 Blog Customer Service B2B 101

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. My playbook of communication tools and methods, Do YOU Mean Business? My playbook of communication tools and methods, Do YOU Mean Business? One millimeter at a time.

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Blog Workshop Events Presentation 87

Amity

SEPTEMBER 18, 2018

When it comes to content marketing, the most important goal is facilitating interactions that create loyalty. Keep reading to find out how to create and promote customer loyalty through content marketing. If you want to increase your customer loyalty, you need to learn what makes them tick. Authenticity attracts loyalty.

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Loyalty Marketing Transportation Social Media 88

Experience Investigators by 360Connext

FEBRUARY 20, 2017

The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. I want to remind you of one simple fact. Your customers, if they are truly customers, pay you regularly. They probably receive an invoice of some sort, even if […].

Communication 164

Communication Consulting Connections Customers 164

Optimove

OCTOBER 3, 2023

Player loyalty is the holy grail in iGaming, the secret sauce that guarantees the long-term success of iGaming operators. Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more.

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2023 Loyalty Insights Loyalty Programs 52

ClientSuccess

JUNE 22, 2022

This overarching question made our team at ClientSuccess go back to the basics of customer success to determine what exactly goes into every customer relationship that ensures retention, satisfaction, and ongoing loyalty. Here is the tried and true recipe: trust + communication = customer loyalty. Want to learn more?

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Loyalty Customer Relationships Customer Retention Webinar 52

Ecrion

MARCH 24, 2021

Why Customer Communicating Is Important | Why Eliminate Weak Communication |. 13 Ways to Improve Customer Communication in Business. Constantly improving your customer communication skills plays a major role in meeting those customer expectations. Why Is Communicating with Customers Important?

Communication 52

Communication Social Media Customers Sales 52

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

One Millimeter Mindset

MAY 20, 2019

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills.

Communication 69

Communication Workshop Download Presentation 69

ShepHyken

MAY 31, 2019

Each touchpoint is your opportunity to make an impression, so focus on communicating your USPs at each touchpoint. A strong brand personality can dramatically improve your customer experience online and help you to build loyalty with your customers. Think about the experience you want to deliver and work backward.

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Blog Customer Experience Touchpoint User Experience 119

ShepHyken

JUNE 7, 2019

Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere. Use every live connection as an opportunity to set the tone and communicate your value. The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken.

Connections 120

Connections Blog Customer Centricity Consumers 120

One Millimeter Mindset

NOVEMBER 27, 2019

This workforce development review blog post focuses on storytelling as a key component of a compelling human capital strategy. I offer you these three workforce development review blog posts, to better serve one another. Instead, they develop skill sets critical to communicating and collaborating across the organization.

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Blog Workshop Connections Employee Experience 75

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. She leverages Voice of the Customer and storytelling to translate across communication and collaboration disconnects impacting successful business outcomes across people and professional disciplines. Get started already.

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Blog Leadership Travel Consulting 83

One Millimeter Mindset

JULY 1, 2019

How do you use story to communicate to people who may not solve problems the same way you do? I offer these six blog posts on the professional value of storytelling for you today. Consider the overall relevance and importance of these six professional value of storytelling blog posts. Subscribe to my blog.

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Blog Workshop Communication Download 65

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken.

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Blog 2020 Leadership Innovation 78