ShepHyken

SEPTEMBER 28, 2018

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement. Collaboration and Communication Tools.

Blog 106

Blog Engagement Technology Feedback 106

Calabrio

NOVEMBER 25, 2020

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. Valuable statistics from ACD reports, quality surveys and staffing systems can help optimize routing rules, staff schedules and agent coaching programs.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

GetFeedback

MAY 5, 2019

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s because it’s no longer enough for employees to simply show up for work, they have to also be satisfied and engaged with the work they’re doing to perform at a high level.

Net Promoter Score 273

Net Promoter Score Feedback Measurement NPS 273

ShepHyken

FEBRUARY 2, 2018

Sharing in the joy and excitement of a customer’s life event or other big news shows camaraderie and helps the employee relate to the customer. Customers are impressed when an employee remembers something about them not just once but twice, or even more. 4) Customer surveys have power. 3) Customer service is a continual effort.

Blog 85

Blog Customer Service Airlines Culture 85

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

2024 52

2024 Feedback Culture Demo 52

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. He and his team share tips about customer service and communication on the Userlike Blog. Element #1: Fast.

Blog 105

Blog Effort Score Interaction Article 105

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. Survey fatigue. follow-up survey after 6 months).

Customer Journey Mapping 83

Customer Journey Mapping Customer Journey Feedback Voice of Customer 83

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?

Metrics 52

Metrics Culture Demo Healthcare 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Table of contents What are customer feedback tools? Customer feedback tools are just as the name implies. Selecting a customer feedback tool Does it work for your needs?

2023 98

2023 Feedback Net Promoter Score Social Media 98

Comm100

MAY 25, 2022

Contact centers have historically come under fire for their overbearing employee monitoring practices. Today, the best way to combat this issue of employee burnout, aside from offering higher pay and incentives, is to enable contact center automation. Redefining the Customer Agent Experience. Improving Customer Experience.

2022 52

2022 Blog Contact Center Customer Service 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. Because scripts and checklists are all the rage now, employees are scripted to death. Employees don’t care. If you hire people that are not delighted to be social and servicing people, you’ll likely end up with employees that don’t care. Limited employee expertise.

Customer Service 94

Customer Service Blog Customers Workshop 94

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Personalize the survey as much as possible.

Insights 95

Insights Net Promoter Score Events Feedback 95

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. But if you are gaming your NPS score and not remaining authentic to it, then what’s the point of launching NPS surveys in the first place? Unfortunately, this is not an isolated case of NPS gaming.

NPS 52

NPS Customer Centricity Feedback Demo 52

Kustomer

SEPTEMBER 4, 2023

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

Customer Service 98

Customer Service Contact Center Feedback Call Center 98

SurveySensum

FEBRUARY 29, 2024

Happy employees, happy business. Employee satisfaction doesn’t just boost morale, it drives tangible benefits for your organization. Meet Neha, a talented employee who consistently met targets. This scenario underscores the critical link between employee satisfaction and overall organizational success. Well, it is!

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools , people, or organization. He and his team share tips about customer service and communication on the Userlike Blog. Element #1: Fast.

Blog 67

Blog Effort Score Customers Interaction 67

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. Let’s talk about the need for alternatives in the world of survey tools. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents.

2023 52

2023 Multi-Channel Document Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. So, we took into account these essential factors to guide our tool selection.

2023 52

2023 NPS Feedback Metrics 52

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Thus, basic text analytics is just the first step toward transforming data into value: A better, more insightful text analytics tool to understand the most relevant drivers of customer experience improvement.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

2023 52

2023 Net Promoter Score NPS Feedback 52

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. This blog challenges that status quo. Here are four truck roll optimization innovations to consider to improve customer experience, save a massive amount of money, and keep employees and customers safe. . Open your eyes to Visual Assistance .

Innovation 207

Innovation 2025 Transportation Consumers 207

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

2023 52

2023 NPS Multi-Channel Feedback 52

PeopleMetrics

FEBRUARY 25, 2021

New and soon-to-be-released features focused on alert notifications, dashboard reports and survey health. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?. PeopleMetrics LIVE! Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE!

Roadmap 108

Roadmap Management CEM Customer Experience Management 108

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. Instead of relying on a few resident bloggers, each of our employees writes at least one post a year. Research design and techniques are two of our favorite blog topics. In June we launched EMPACT SM — our emotional impact analysis tool.

Blog 52

Blog 2015 2016 Consumers 52

Lumoa

DECEMBER 19, 2023

AI-driven sentiment analysis can be a valuable tool for businesses that seek more accurate and scalable sentiment analysis solutions. AI has become a vital tool for navigating the ever-changing landscape of consumer behavior and market dynamics.

Social Media 83

Social Media Feedback Banking Automotive 83

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

E Commerce 52

E Commerce Feedback E-support Demo 52

Calabrio

NOVEMBER 25, 2020

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. Valuable statistics from ACD reports, quality surveys and staffing systems can help optimize routing rules, staff schedules and agent coaching programs.

Contact Center 52

Contact Center Blog Banking Competitive Advantage 52

Lumoa

JANUARY 19, 2023

It’s an effective tool for uncovering potential pain points and identifying opportunities for improvement. Day in the life mapping is an excellent tool for visualizing a customer’s journey through their entire experience with a company. Here’s when you can leverage your knowledge and understanding of the broader company goals.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

2023 52

2023 Multi-Channel Demo Feedback 52

ShepHyken

DECEMBER 23, 2022

Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. Hybrid work is taking the global workforce by storm, but the Techaisle survey found that only 11% of organizations have a hybrid-first mindset.

2023 69

2023 Communication Contact Center Return on Investment 69

SurveySparrow

MARCH 5, 2024

Executive Dashboards serve as visual tools, converting complex data into graphical representations. In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Imagine an executive dashboard as the GPS for your survey data. The purpose?

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

SurveySparrow

MAY 19, 2023

Are you looking for a way to measure employee performance, gain accurate insights into workplace culture, and encourage growth and development in your organization? Then a multi rater feedback tool might be just what you need. Why is Multi Rater Feedback Tool Essential for an Organization? What is Multi Rater Feedback?

Feedback 52

Feedback User Experience Culture Measurement 52

ProProfs Chat

JULY 20, 2021

” For employers, understanding how satisfied and engaged their employees are at the workplace has become paramount. . In fact, research shows that higher employee satisfaction leads to a 40% increase in employee productivity, which increases customer satisfaction by 18%, and employee turnover drops by 18%.

Social Media 72

Social Media Net Promoter Score Feedback Culture 72