SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play. That’s right!

B2B 52

B2B Feedback Customer Service Touchpoint 52

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? However, the good news is that some have managed to double their revenue through effective customer retention strategies. Would you like to know How? In such a scenario, retaining existing customers becomes even more challenging. You’re not alone.

Customer Retention 52

Customer Retention B2B NPS Demo 52

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder. Probably not.

Blog 102

Blog Customer Satisfaction Sales Article 102

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

2018 59

2018 Blog B2B 2014 59

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? Server interruptions.

B2B 94

B2B Customer Success Customer Service B2C 94

Daniel Group

MARCH 12, 2021

Are You Giving Customers the Experience They Desire? Are you giving your customers the CX they desire from from you? We recently introduced a new four-part blog series: Giving Your Customers What They Want. When customers mention that it is easy to do business with a company, the NPS goes up by 7.5 ” Inc.:

Net Promoter Score 105

Net Promoter Score B2B NPS B2C 105

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 102

B2B Customer Journey Mapping Social Media Net Promoter Score 102

Daniel Group

FEBRUARY 1, 2023

Simple Steps to Start or Reinvigorate your B2B CX Program! Whether you need to start or reinvigorate your B2B CX program, there are simple steps to take your business to the next level. In this blog, I want to focus on two groups of readers. Second, B2B customer expectations are changing, driven by personal consumer experiences.

B2B 59

B2B White Paper Innovation Measurement 59

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 81

B2B Engagement B2C Customer Success 81

SurveySensum

JULY 25, 2023

You’re eager to identify areas for improvement and boost customer satisfaction. So you decide to conduct a B2B survey. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. You wander aimlessly because you don’t know where to go.

B2B 52

B2B Customer Satisfaction Feedback Demo 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 84

B2B Net Promoter Score Social Media Customer Success 84

GetFeedback

APRIL 30, 2018

B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust. Generating B2B Reviews: Unique Challenges. Let’s talk about how!

B2B 170

B2B Brands B2C Sales 170

Customer Bliss

DECEMBER 1, 2016

I know most of you have already started 2017 strategy planning (or finished it), but I wanted to put together a bunch of customer experience improvement program assets in one place. Customer experience improvement program: The basics. This summer, we actually did a blog post on how to put the recipe cards into action too.

2017 183

2017 Customer Experience 2016 Books 183

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly.

Communication 98

Communication NPS Net Promoter Score 2008 98

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. Table of contents What are insurance review sites?

Insurance 109

Insurance 2023 Financial Feedback 109

Experience Investigators by 360Connext

JULY 1, 2015

What makes a B2B customer experience memorable? Do we really know? When shopping for outside services to help connect us to our customers, we see lots of language about ease of use, cost-effectiveness, and overall efficiency. It’s important to find a way to provide an accurate view from the customer’s perspective.

User Experience 183

User Experience B2B Sales Demo 183

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is?

B2B 52

B2B 2023 Feedback NPS 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

Customer Service 77

Customer Service Technology Interaction Customers 77

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

BirdEye

SEPTEMBER 12, 2023

But for businesses new to this medium, knowing what works and what doesn’t can be difficult. This blog post details the top social media best practices a business needs to use social media to its full potential. Table of contents Why is social media marketing important? Table of contents Why is social media marketing important?

Social Media 104

Social Media Measurement Brands Leadership 104

Daniel Group

JANUARY 30, 2020

Are you listening to your customers? In this edition of Success Strategies, we focus on the benefits of listening to your customers. It is not good enough to listen to the feedback passively; it is essential to act on what customers are saying. Most importantly, being open to what your customers are saying isn’t easy.

B2B 52

B2B 2020 B2C Feedback 52

Daniel Group

NOVEMBER 30, 2022

Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) All are B2B companies generally selling and supporting complex and expensive products. a referral from a satisfied customer or an existing customer who does not “shop” because of service and product quality).

2022 98

2022 NPS Net Promoter Score Presentation 98

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Table of contents Choosing the right social media types for your business 1. Know your audience 2. Know your goals 3. Community blogging 15. Know your audience. Know your goals.

Social Media 98

Social Media Brands Entertainment Connections 98

BirdEye

DECEMBER 30, 2022

To maximize engagement, you’ll need to know when to post and why. In this blog post, we’ll take a closer look at several social media platforms and what their optimal posting schedules look like. Table of contents When is the best time to post on social media in general? But remember: these are just general guidelines.

Social Media 98

Social Media B2C Healthcare B2B 98

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? Why is a Product Feedback Loop Important? What is a Product Feedback Loop?

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Beyond Philosophy

MARCH 25, 2019

Your customers are irrational, too. They are irrational in business-to-consumer (B2C) transactions and they are irrational in business-to-business (B2B) interactions also. Today we will take a closer look at what irrationality means in a Customer Experience and how it applies to customers’ decision making.

B2B 133

B2B B2C Customer Experience Design Customers 133

Pink Guava

MARCH 23, 2021

What’s the right way to keeping your Customers First! Keeping the customer first and foremost in the decision-making for organizational endeavors is an effective strategy for business success. However, "Customer First" doesn't mean that it has to be a “Yes Always” or the Customer is the “God or king” approach.

Net Promoter Score 98

Net Promoter Score Government Customer Centricity Customer Journey Mapping 98

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023.

Sales 109

Sales 2023 Demo Social Media 109

Daniel Group

OCTOBER 29, 2021

At The Daniel Group, one of our core services is Employee Feedback and helping our B2B clients improve employee engagement. Employees know what is expected of them and have the tools to carry out their jobs. Everyone knows what matters! According to a Qualtrics study 1 , a sense of belonging is critical to new employees.

B2B 59

B2B Engagement Feedback Culture 59

Daniel Group

JUNE 19, 2020

You can strengthen your B2B customer relationships from the front-line. Customer loyalty is the key to maintaining your company’s profitability. Here are some practical steps your front line managers can take to keep and build your customer relationships. Understand that you are not their #1 priority.

Customer Relationships 52

Customer Relationships B2B Customers Loyalty 52

Bill Quiseng

OCTOBER 27, 2014

This blog is all about Delivering the World’s Best Customer Experience. In my posts, I provide advice to improve face to face customer interactions. James and GetApp are focused on offering the best customer service technology solutions. So, How Can You Improve Customer Service? Apologize to the Customer.

Customer Service 161

Customer Service Social Media Customer Service Representative B2B 161

Daniel Group

MAY 28, 2021

Customer Experience Consistency is the sum of small efforts repeated day in and day out. Name one fast-food restaurant that provides a consistent, superior customer experience. Without fail, regardless of where I am, and I travel often, I know that if I stop there, I will receive a smile and hear, “My pleasure.”

Customer Experience 52

Customer Experience B2B Loyalty Government 52

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. Customer Experience (CX) is far more than traditional customer service and marketing.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

Daniel Group

JULY 27, 2023

Expect NPS® Growth with Dealer Buy-In to Improve Customer Experience! We know you can expect NPS growth when your dealers buy into improving Customer Experience. How do we know this? Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers.

NPS 52

NPS Net Promoter Score Customer Experience 2005 52

Beyond Philosophy

JUNE 18, 2015

Many of us would like to know the secret to lasting happiness. I know this first hand. So when you are designing your Customer Experience, remembering this concept is key to creating something that will evoke happy and pleased with your Customers. Everyone has ideas of course, and not a few of them involve material items.

Loyalty Programs 159

Loyalty Programs B2C 2015 Hotels 159

Comm100

JUNE 25, 2020

It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. And there are plenty of mistakes a customer service team can make on social media. It’s a good idea to let your customer base know where you stand on controversial topics. Making It About You.

Blog 52

Blog Customer Service Social Media Consumers 52