Lithium

SEPTEMBER 6, 2022

Some blog areas are limited to Khoros customers only. Check out the audio version of our blog, also found on your favorite podcast platform! One of our primary goals is to grow our users’ knowledge to be more efficient and effective when using our platform. Oracle Cerner’s Kandice Eckhoff: The Pros and Cons of Group Hubs.

Roadmap 52

Roadmap Events Webinar Blog 52

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the customer journey, some common challenges faced across industries in delivering a seamless experience, and how a customer journey contact center can be advantageous. Moreover, a customer journey contact center will increase collaboration and knowledge sharing among agents through unified communication platforms.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Optimove

OCTOBER 17, 2023

It wasn’t magic; it was his hard-earned collection of knowledge! The business is empowered with deep insight to have the knowledge to provide an incredible customer experience. Before long, he knew me well enough to anticipate my needs and guarantee my experience in his coffee shop exceeded expectations. Optimove does just this.

B2C 72

B2C Connections Metrics Insights 72

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. The Citrix Blog. Engaging Cities.

Blog 69

Blog 2016 Government Technology 69

Eptica

AUGUST 19, 2020

For example, 59% of consumers surveyed for Eptica’s Agile Knowledge Guide said they would be more loyal in the future to companies that provide them with accurate, trustworthy information now. Applying the same logic to customer experience, some companies have created customer hubs. What would my mother think about this?

Net Promoter Score 82

Net Promoter Score Customer Centricity Chief Customer Officer Culture 82

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. TeamSupport’s Knowledge Base and ticket deflection feature helps enable customers to solve their own issues and shortens time to resolution. Our customers know the TeamSupport tool.

B2B 64

B2B E-support 2004 Download 64

Totango

MARCH 8, 2022

They host a Slack channel CS community as well as a Meetup Group, blogs, a newsletter, a job board and other resources. Interacting with a customer success community can benefit CS professionals by helping you network, get peer input on business and technical issues, and stay updated on your industry knowledge and skill set.

2022 115

2022 Customer Success White Paper Social Media 115

Gainsight

JULY 25, 2023

NorthPass falls into Gainsight’s Digital Hub, which includes components for community, knowledge base, events, customer feedback, and customer education. The pitch here is that the community aspect of Gainsight’s digital hub is a better place to ask people in similar situations and‌ get an answer more quickly.

B2C 52

B2C B2B Customer Journey Customer Success 52

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. The Citrix Blog. Engaging Cities.

Blog 59

Blog 2016 Government Technology 59

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. What is a knowledge management tool? What is a knowledge management tool? There are two main types of knowledge management systems.

Management 52

Management Document Presentation Information 52

Lithium

DECEMBER 21, 2020

led the way for this great blog about the new Splunk community. Want your community featured on the next Customer Stories Blog? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Join the discussion from on whether it’s right for your team and how else to stay efficient.

Events 52

Events ROI Blog Article 52

ChurnZero

SEPTEMBER 29, 2023

Their engagement not only elevates their own knowledge but also strengthens the entire community. Support resource usage: Recognize customers for proactively seeking out support resources, such as a knowledge base or academy, as it shows an inclination to solve problems and increase utility.

Webinar 52

Webinar Workshop Feedback Customers 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Simplifies your payment process A customer web portal is a secure and centralized hub that streamlines the payment process for each user. Relevant blog content. Mobile app.

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Customer portal solutions are dedicated web-based customer service and support hubs. Knowledge repositories for your products or services (i.e. Simplifies your payment process A customer web portal is a secure and centralized hub that streamlines the payment process for each user. Relevant blog content. Mobile app.

Document 52

Document Poor Customer Service Customers Management 52

Lithium

SEPTEMBER 14, 2020

led the way for this great blog about the new Splunk community. Want your community featured on the next Customer Stories Blog? This blog on Labels and Tags may be just what you need, plus all the great comments are filled with examples. Join the discussion from on whether it’s right for your team and how else to stay efficient.

Events 52

Events ROI Blog Article 52

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. The top 4 factors government agencies need in live chat software . CRM integration .

Government 76

Government 2002 Omnichannel Download 76

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. That’s where a customer service call center comes in.

Call Center 52

Call Center Customer Service E Commerce E-support 52

Call Experts

JULY 13, 2023

In this blog, we’ll explore the customer journey, some common challenges faced across industries in delivering a seamless experience, and how a customer journey contact center can be advantageous. Moreover, a customer journey contact center will increase collaboration and knowledge sharing among agents through unified communication platforms.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Method:CRM

MARCH 13, 2023

Essentially, it’s a dedicated hub where your customers can access information and services from your company. Some examples of how portals increase your customer engagement include: Knowledge repositories, like help resources and guides for your products or services. Informative blog content focusing on your target industries.

Customer Experience 90

Customer Experience E-support Customers Document 90

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

2023 52

2023 Net Promoter Score 2012 2024 52

Kustomer

JUNE 27, 2022

The customer relationship manager (CRM) is the hub that facilitates communication between the customer and the brand. Here are some of the most popular customer support methods that can be managed within a customer service CRM: Knowledge Base : Knowledge bases can boost success for two avenues: customers and staff.

2022 98

2022 Customer Service E Commerce E-support 98

CSM Magazine

AUGUST 5, 2021

In Calabrio’s new blog series, we explore the importance of pursuing simplicity in an era of complexity. In this first blog, we focus on making life easier for agents and how to tackle the most pressing concerns of labour shortages and staff dissatisfaction. For more ideas and inspiration, visit www.calabrio.com.

Metrics 59

Metrics Blog Leadership Engagement 59

Comm100

MAY 13, 2020

Your digital omnichannel platform should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. . Include a Knowledge Base. This blog post is a snippet from our eBook, Mastering Omnichannel CX. Create and bundle tickets across channels.

Omnichannel 59

Omnichannel Download Return on Investment Customer Engagement 59

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Survicate

FEBRUARY 20, 2019

Walkthrough: Depending on their technical knowledge or understanding of your product, clients might ask your customer support for a live walkthrough. These cases are an invaluable source for creating relevant FAQ/knowledge base articles, or making sure they’re not caused by a usability issue. Feedback Hub. Speaking of….

Feedback 81

Feedback Management E Commerce Communication 81

SurveySparrow

MARCH 1, 2024

HubSpot’s Service Hub Software Type : Customer Service Software Starting Price : $18 per month Source: HubSpot It’s a customer service software that helps businesses manage customer requests, feedback, and issues. It combines knowledge-based classifiers, machine learning, and customizable rules to make it more robust.

2024 59

2024 Social Media Feedback Demo 59

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. In addition to these support methods, it’s crucial for businesses to create a comprehensive knowledge base with clear, objective responses and offer ticketing options. This hub offers structured learning for users to excel.

Insights 52

Insights Customer Experience Metrics NPS 52

Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. Most free live chat solutions have time constraints on this so as not to overburden the vendor’s data hubs, which means that you won’t have access to this data after a certain time period ago.

2021 52

2021 Social Media Measurement Reference 52

ViiBE Blog

AUGUST 19, 2020

These complex, busy hubs can greatly enhance a company’s customer experience. Companies can facilitate this by collecting feedback and providing knowledge management tools in the same location. To provide this dedicated, quality support by phone, many companies establish call centers. Consider your Organisational Structure.

Call Center 52

Call Center Average Handle Time Exceptional Customer Service Customer Satisfaction 52

Vanilla Forums

MARCH 9, 2022

Today we’re announcing the addition of Federated Search functionality with Vanilla, which puts Community at the center of your customer experience by bringing customer-facing systems together such as knowledge base articles, learning management courses, blog posts and more, into one central hub.

Blog 19

Blog Article Management Customer Experience 19

Kitewheel

APRIL 14, 2020

In this blog, we break down three of the four ways you should use machine learning in your business. There are no human experts who can be interviewed by a programmer to provide the knowledge necessary to build a computer system that can listen to every interaction a customer might have with your business.

Customer Journey 52

Customer Journey White Paper Customers Advertising 52

ClearAction

APRIL 18, 2015

Part 2 of this article revisits a #CXO chat on twitter where ideas were discussed on how HR can expand value to the company’s CX goals by facilitating knowledge management, employee engagement, and cross-functional collaboration. Here are ways HR can help: Knowledge Management. —@tcrawford. —@EngageGXD.

Customer Experience 96

Customer Experience Culture Social Media ROI 96

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Favorites Galore Wares Wonderland Wardrobe Hub All Things Attire Guise Getaway Shop Smartly Sheer Choice Finance name ideas A great finance business name should evoke a sense of trust, reliability, and expertise.

Government 98

Government Social Media Consulting Brands 98

Upstream Works

OCTOBER 3, 2018

Do your knowledge workers have the right tools to give a great CX? Precious interaction data needs to be combined with CRM records and line of business insights, as well as shared institutional knowledge so that customers receive a seamless and informed experience every time they interact with your brand. Who’s engaging with them?

Brands 60

Brands Contact Center Omnichannel Social Media 60

Totango

JULY 24, 2020

To make the data you need to understand product usage easily accessible, you’ll need a customer data platform that collects information from multiple sources , brings it together in a hub, and provides context for that data. Provide Your Team with the Right Data.

B2B 62

B2B Customer Success Customer Centricity Voice of Customer 62

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. In an era where authenticity is paramount, inbound lead generation positions your brand as a reliable and knowledgeable authority in your industry. Social Media Engagement Social media platforms are bustling hubs of activity.

Social Media 52

Social Media Webinar Customer Centricity Events 52