Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations.

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InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. The key is to focus on developing and supporting employees so that they, in turn, focus on the customer. Several years ago, business consultant Matthew T.

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One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon. The post 3 One Millimeter Mindset Professional Goals Blog Posts appeared first on Babette Ten Haken. Contact me here.

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One Millimeter Mindset

NOVEMBER 24, 2020

Next, consider the best stories to develop into purposeful pandemic stories. I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. Now is the best time to upskill and reskill for professional innovation and cross-functional team leadership. Contact me at this link.

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CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. For Entrepreneurs by David Skok is a blog for entrepreneurs that publishes some of the best content on customer success. Intercom Blog. Zendesk Blog. CustomerSuccessBox.

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TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Follow on LinkedIn John R.

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Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Avoid these Five CX Leadership Traps! Avoid these 5 CX Leadership Traps!

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One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

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One Millimeter Mindset

APRIL 27, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. The post One Millimeter Mindset® 2022 Blog Post Review #1 appeared first on Babette Ten Haken. It is time to move one millimeter forward from what is holding you back, together, with me. Let’s get going!

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TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. As a consultant, he guides clients who want to develop customer-focused cultures.

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ShepHyken

JANUARY 25, 2019

Knowing what customers’ concerns are will make it easier to develop a script, one that will assure callers that their specific issues are being addressed. If this training has not yet occurred, you can take a leadership role by having informal training sessions. Read Shep’s latest Forbes article: Delta, We’re Ready When You Are!

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ShepHyken

NOVEMBER 16, 2018

As a result of the technological impact influencing consumer behavior, most company leaderships face an unending challenge to meet consumer expectations. All in all, we have seen the development of technology and its effect on buyer conduct. With technological advancements, the market has seen a tremendous shift in consumer behavior.

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ShepHyken

MARCH 23, 2018

Better practices that emanate from leadership can prevent or correct such leaks and perhaps turn them into growth opportunities. It is likely that company communication, from leadership and throughout the organization, does not adequately connect with employees and bring them into the company narrative. Distrust of leadership.

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SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. You can get an idea by checking out your competitors’ websites or consulting with an experienced web developer. Blogging Blogging is the best tool to showcase your expertise and talent to your target audience.

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One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. The post Hit Your Professional Reset with My Blog Post 6 Pack appeared first on Babette Ten Haken. Today, tomorrow and moving forward, your clients need you.

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One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. No fooling!

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ShepHyken

DECEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares 10 lessons learned from a poor customer service experience. Her personal development topics include communication, leadership, executive presence, productivity, life balance, and faith. Shep Hyken.

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Poor Customer Service Blog Customer Service Books 88

Daniel Group

DECEMBER 21, 2023

From the frontline staff to the backend teams that develop products, processes, and policies, every individual contributes to customers’ overall perception of your brand. In this blog, I discuss the importance of culture in achieving success in the B2B industry. CX and EX go together.

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One Millimeter Mindset

JANUARY 28, 2021

You just might find yourself quoted in my next blog post! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Let me know what you think. Click here and send me your thoughts.

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ShepHyken

JANUARY 26, 2018

Evan Hackel, the creator of Ingaged Leadership, is an expert consultant in the areas of training, leadership, and franchising. Evan is CEO of Tortal Training, a leading training development company in Charlotte, North Carolina, and Principal and Founder of Ingage Consulting, a consulting firm in Woburn, Massachusetts.

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Blog Leadership Consulting Exceptional Customer Service 83

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Episode 223: Leadership Lessons is Product Management.

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Books Blog Management Leadership 80

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken.

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Leadership Blog Customer Service Consulting 69

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. Direction and leadership are not the same. Jeff Dahms is Vice President of Research & Development at Customer Service Profiles. Shep Hyken.

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Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Thought Leadership Blogs and Label.

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One Millimeter Mindset

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month. Subscribe to my blog. Share your email address in the red box in the right column of this blog. is available on Amazon.com.

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Customer Retention Blog Workshop Download 66

Kayako

MAY 12, 2016

But it can be difficult to know where to look for things you need to grow, develop and learn. Support Driven is the brainchild of Scott Tran, who found that the relationship between the external-facing customer support and internal development hasn’t been explored enough at all. Customer support blogs, and publications.

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ShepHyken

AUGUST 4, 2016

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, write about the importance of using customer data properly and aligning it with the internal culture of an organization. Of course, gut feelings are subjective and not always the best source of insights for developing an action plan. Shep Hyken.

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Culture Blog Social Media Customer Service Representative 81

Customer Bliss

JUNE 14, 2019

They develop strategies for improvement around these 5 areas under an acronym: RACES, as in “off to the races” to help them remember. Growth is happening more in emerging markets than in developing markets so how can they reach customers in these new areas? R : Revenue growth management. E: Emerging market excellence.

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E Commerce Chief Customer Officer Leadership Social Media 161

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

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Blog Customer Retention B2C Workshop 70

Integrity Solutions

JULY 4, 2021

Whatever your leadership style, you must be able to develop people who have a sense of ownership in the outcomes that define success. Knowing your leadership style has never been more important than it is today. What’s your leadership style? Know Your Leadership Style – Are You People-Focused or Goal-Focused?

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Bill Quiseng

MARCH 1, 2021

Having had a long career in hospitality, I especially learned from Dr. Michelli’s The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way.

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Books Leadership Hospitality Consulting 148

ShepHyken

JUNE 29, 2018

Moreover, it might be that you need to develop your company’s leadership effectiveness. The post Guest Blog: Struggling with Bad Customer Service? This kind of cloud-based software typically provides features to help manage your business like job tracking, scheduling and invoicing.

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Social Media Blog Customer Service Touchpoint 82

ShepHyken

NOVEMBER 11, 2016

This week on our Friends on Friday guest blog post my colleague, Andy Masters, shares a story that demonstrates the importance of doing a little something extra for someone with very little effort and time. The post Guest Blog: Create Amazing Impacts with 15 Minutes and 15 Dollars or Less appeared first on Shep Hyken. Shep Hyken .

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Customer Bliss

AUGUST 28, 2020

We’ve had discussions about their role in developing a customer experience strategy within their organization or for other organizations, and about how they’ve had to recently pivot in their jobs. And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans.

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Roadmap Customer Journey Mapping Leadership Measurement 323

One Millimeter Mindset

JULY 27, 2022

For purposes of this blog post (and with her permission) I will refer to her as “Cynthia.”. Most importantly, Cynthia overlooked the subtle significance of focusing on developing her own identify, phraseology, and purpose when speaking with clients. Contact me here to start collaborating today. Delivered virtually or in-person.

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Leadership Innovation Consulting Presentation 84

One Millimeter Mindset

MARCH 18, 2021

Many of you reading this blog are mid-career professionals. By that time, you focus on developing skills to become more professionally visible, cross-functionally relevant, and strategically visible. In your daily functions, do you have opportunities to collaborate with colleagues within or across departmental silos?

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Integrity Solutions

FEBRUARY 12, 2020

One of our goals at Integrity Solutions is to help our clients think differently and expand their knowledge about the sales profession, sales performance improvement and leadership, customer service and delivering exceptional client experiences. Read his blog and follow Alan on Twitter. . Read his blog and follow Mark on Twitter. .

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