BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Sponsor charities or local sports teams 19. Leverage local SEO Learn how to promote your local business by leveraging local SEO. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Table of contents 1. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

GetFeedback

OCTOBER 3, 2018

Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud. Next, our team took the stage to talk about the power of surveys + email marketing.

2018 150

2018 Demo Events 2019 150

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. I shared this idea with my colleagues from the content team, and they were outraged: “What? For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular.

Blog 66

Blog Social Media Article 2017 66

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Factors Description Features The tool should have fundamental functionalities for creating, distributing, and analyzing surveys. It also offers tagging and segmenting of feedback for actionable insights.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. A distributed business model helps AAA serve its customers wherever. Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media Roadmap Webinar 52

GetFeedback

AUGUST 17, 2018

With the case-closed survey workflow , you can distribute surveys automatically after support cases are resolved. If a customer gives you a bad rating, you can build a workflow that alerts the right team members immediately. The marketing team can easily identify potential brand promoters and customer success stories.

Net Promoter Score 150

Net Promoter Score Feedback Customer Centricity NPS 150

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. Trigger Surveys Based on Salesforce Events Let’s say you want to automate a satisfaction survey after customer interaction with the support team. To learn how to configure the SurveySparrow app on the Salesforce marketplace, click here.

2024 52

2024 Demo Events Feedback 52

GetFeedback

FEBRUARY 17, 2020

You can learn a lot about your customers by asking one simple question: On a scale of 1-10, how likely are you to recommend us? . This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. This works two ways too.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

GetFeedback

AUGUST 7, 2019

Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. If the customer did not have a pleasant experience, the support team will receive a notification to immediately follow up with the customer to course-correct.

Telecommunications 170

Telecommunications Transportation Feedback Touchpoint 170

SurveySensum

OCTOBER 11, 2023

Additionally, new users often face a learning curve while navigating its features. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Its pricing model does not align with the budgets of smaller businesses. Why look for AskNicely alternatives?

2023 52

2023 Net Promoter Score NPS Feedback 52

GetFeedback

DECEMBER 26, 2018

GetFeedback Analytics also introduces real-time dashboards that help teams monitor feedback across surveys.). If you’re going to house your customer data somewhere, why isn’t there an easy way to sync customer feedback to that system? CRM integration is especially critical for Net Promoter Score (NPS).

Net Promoter Score 210

Net Promoter Score NPS Measurement Feedback 210

GetFeedback

OCTOBER 30, 2018

This type of interaction can occur across varying distribution channels at different touchpoints throughout the customer journey. With Salesforce Chat , formerly known as Live Agent, support teams can provide real-time live chat support that is efficient and effective; but this is only half the battle.

Demo 103

Demo Feedback Omnichannel Touchpoint 103

GetFeedback

NOVEMBER 20, 2018

In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. The operations team can see how sound quality is—or even catch a technical issue before it becomes disruptive. Let’s get started.

Events 199

Events Feedback Social Media Presentation 199

Customer Bliss

JUNE 14, 2019

He knew that he had to think through the following: how do you create the best selling team? To execute their business objective of providing value, Chester and his team picked 5 areas that were relevant to them. Determine how to best drive strategy pricing, strategic trade promotion, and assortment portfolio distribution.

E Commerce 161

E Commerce Chief Customer Officer Leadership Social Media 161

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

2024 52

2024 Customer Success 2023 Leadership 52

Feedbackly

OCTOBER 20, 2022

Both platforms allow users to create and distribute customized online surveys and analyze the data for better decision-making. With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Functionality. Scalability.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

Upstream Works

NOVEMBER 19, 2020

Supporting a Distributed Workforce. A distributed workforce at scale will be viewed as the norm going into 2021. This is where the use of video and team messaging platforms can really help keep agents connected and feeling part of team. Meeting the New Criteria for Customer Experience.

2021 78

2021 Average Handle Time Contact Center E Commerce 78

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. 5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) 5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) 5) Doorbell.io

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

Customer Bliss

MARCH 17, 2016

Planning, decision-making and teams assemble for experience creation and delivery, rather than silo-based projects. The library isn’t about warehousing books in buildings; it’s focus is on engaging their customers in reading and learning. Distributing books to customers. Understand Your Company’s Power Core.

Chief Customer Officer 150

Chief Customer Officer Books Magazine E-support 150

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. Why Look For InMoment Alternative?

2023 52

2023 NPS Feedback Metrics 52

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Totango

MAY 8, 2020

This is because churn is often viewed as a sign of failure, rather than what it really is—an opportunity to learn and grow. A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn by: Highlighting current strengths and weaknesses in products and processes.

Customer Retention 77

Customer Retention Books Engagement Customer Engagement 77

BirdEye

NOVEMBER 9, 2022

In this blog, we’ll explore some of the ways that appointment scheduling services can make your life easier. When you have multiple locations, it’s important to make sure your appointments are evenly distributed. If you own a business that relies on appointments, you already know why it’s important to always stay organized.

Books 98

Books Social Media Insurance Demo 98

GetFeedback

AUGUST 16, 2018

These scores help teams see the impact their actions, campaigns, and initiatives have on customer success. Just add it to your survey, customize your question, and begin distributing CSAT surveys after support interactions. Customer service has long been an area of focus for marketers and support specialists. How do you measure it?

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. Effective: EVPs have emerged as the go-to solution for creating relevant video content, managing and distributing it across the organization. Long-Form Videos are those that run for more than three minutes.

Communication 52

Communication 2023 Social Media Travel 52

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. So, you’re on the hunt for some fantastic alternatives to SoGoSurvey? You’ve come to the right place! Let’s dive right in! Why look for alternatives? Why, you ask? Well, let us break it down for you.

2023 52

2023 Multi-Channel Document Feedback 52

ProProfs Chat

JULY 30, 2020

Marketing and research teams spend countless hours analyzing data to identify ways to create attractive and engaging surveys to collect maximum responses. Finding the right distribution channel is as important as choosing the right online survey maker. In this blog, let’s discover: . It’s pretty easy!

Feedback 96

Feedback Social Media Blog Brands 96

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Ease of Use: Look for an easy-to-use tool that suits your team’s skills. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5) What is a B2B service feedback tool?

B2B 52

B2B 2023 Feedback NPS 52

ProProfs Chat

JANUARY 18, 2019

Think of a scenario where your customers are unhappy with the support that your team offers to them, and you face steadily declining customer ratings. In this blog, we take a look at a few of the most critical help desk metrics. Dig in to learn more. 2 – Distribution of Tickets. Metric No. #1 1 – New Ticket. Metric No. #2

Metrics 58

Metrics Customers Customer Service Management 58

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Is your Customer Success (CS) team stuck in a copy-paste-repeat cycle ? While the human aspect of CS will never fully disappear, automation can free your team of repetitive processes and customer engagements. It felt good, right?

Customer Success 98

Customer Success Multi-Channel Touchpoint Communication 98

ReviewTrackers

AUGUST 24, 2020

To inspire your leaders and the rest of your team — from the C-suite to the frontline — we gathered a list of customer experience quotes (and other bits of wisdom) for you to think about and maybe even hang in your office. I have learned a great deal from listening carefully. Make a customer, not a sale.”. I like to listen.

Customer Experience 124

Customer Experience Multi-Channel Social Media Touchpoint 124

CustomerSuccessBox

JUNE 18, 2021

In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success. The blog tells you about how does the onboarding experience of the customer define the ongoing relationship you have with your customer . Customer Onboarding. or how tech-savvy are your customers?

Webinar 52

Webinar Customer Retention B2B Customer Success 52

GetFeedback

AUGUST 31, 2018

Distributing surveys via email is a very effective way to gathering customer insight. You can create automatic email notifications so the appropriate team member is alerted as soon as negative feedback comes in. Subscribe to our monthly Release Notes to learn more about what we’re up to! The data doesn’t lie.

Effort Score 170

Effort Score Net Promoter Score Feedback Measurement 170

SurveySensum

OCTOBER 12, 2022

Why is Jotform so popular? Reasons to look for a Jotform Alternative. Top 10 Jotform competitors & alternatives in 2022. SurveySensum. Google Forms. FormAssembly. SurveyMonkey. Zoho Forms. ProProfs Survey Maker. Key Takeaway. Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. But fret not!

2022 52

2022 Webinar Feedback Blog 52

Lithium

DECEMBER 21, 2020

?. These last few months might have been lacking changes in scenery for many of us, but the Atlas team has been hard at work to bring you a freshly redesigned homepage to enjoy. Check out this demo video from and learn more about this latest innovation. Curious about how others are distributing their advertising across social media ?

Social Media 52

Social Media Advertising Webinar Demo 52