BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers? The psychology behind hashtag popularity, especially for businesses across locations, hinges on several key factors.

Social Media 72

Social Media Events Connections Engagement 72

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences. How does call forwarding work?

Customer Service 59

Customer Service Multi-Channel Call Recording Social Media 59

BirdEye

SEPTEMBER 11, 2023

Satisfied customers build successful businesses. Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. Table of contents What is AI-driven customer experience?

Customer Experience 114

Customer Experience Social Media Multi-Channel Omnichannel 114

BirdEye

DECEMBER 28, 2023

Smartphone users who enter these invisible boundaries receive personalized stories (or ads) relevant to their location. Did you know the market size of this location-based modern marketing method is valued at approximately USD 2.37 This technology allows businesses to send relevant ads to nearby potential customers.

Marketing 59

Marketing Advertising Social Media Events 59

BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Events Advertising 109

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 130

Technology Blog Customer Experience Social Media 130

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy. Turning your customers’ kudos into buzz-worthy social content seems like a no-brainer.

Social Media 110

Social Media Brands Multi-Channel Demo 110

ShepHyken

DECEMBER 20, 2019

This week we feature an article by Sabio who explains why developing a customer experience strategy is essential for your business to improve its bottom line. Developing a customer experience (CX) strategy for your business has never been more important. 67% would pay more for a better customer experience.

Blog 83

Blog Customer Experience Roadmap Financial 83

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. For businesses that operate across multiple locations, these risks are magnified. Table of contents What is multi-location social media?

Social Media 59

Social Media Multi-Channel Demo Reference 59

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BlueOcean

JUNE 13, 2019

We talk a lot in this blog forum about partnership and who you should choose as an outsourcer contact center partner, but where you choose to outsource to is almost as important an element in the procurement process. Agents must be able to speak the same language as your customers – and not only in a literal sense. Cultural Alignment.

Contact Center 189

Contact Center Travel Culture ROI 189

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. Location-based apps were another year’s IT technology. But what’s really right for your customers?

Technology 265

Technology Customer Experience Social Media 2015 265

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. Customers expect more than occasional “happy holidays” or “company news” posts. Today’s customers need the brand to understand them.

Social Media 106

Social Media Management Demo Measurement 106

BirdEye

DECEMBER 26, 2023

Imagine a bustling office brimming with potential, yet held back by missed calls, network glitches, and the consequent loss of potential customers. Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. How does VoIP work?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Used properly, I believe bots can be an customer service excellent tool. When a customer gets in touch, the bot replies instantly. Shep Hyken.

Blog 91

Blog Customer Experience Airlines Books 91

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Customer engagement and loyalty Social media allows for direct customer communication.

Social Media 116

Social Media Management Brands Communication 116

Feedbackly

MARCH 28, 2024

In the EU-funded EU Music 360 study, the effects of music on customer and employee experience in the retail sector in Finland are being investigated. At the heart of it all is the experience of both customers and staff with music in the retail environment. “We’re excited to be part of this research.

Feedback 105

Feedback 2024 Retail Employee Experience 105

BirdEye

SEPTEMBER 11, 2023

Onboarding a customer isn’t a lottery won; keeping them satisfied is. A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Table of contents How is AI used in customer feedback analysis?

Feedback 108

Feedback Insights Social Media E-support 108

BirdEye

MARCH 5, 2024

This social media statistic makes it very clear that a centralized approach to monitoring is important for brands spread across locations to drive impactful outcomes. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Insights Brands 59

BirdEye

SEPTEMBER 8, 2023

This blog post explores the real estate reputation management world and the best practices to follow. Customer relationships in the real estate industry come from trust, customer experience, and personalized service. Improve customer satisfaction rate by showing clients that they are listening.

Management 111

Management Social Media Multi-Channel Demo 111

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Publish a blog or newsletter 5. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Table of contents 1.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

MARCH 22, 2024

This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries. Experience the difference with Sparkle Cleaners and enjoy a spotless, fresh home every time. This builds trust in the consumer base and helps them convert visitors into customers.

Events 59

Events Multi-Channel Demo Sales 59

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Approaches to customer service are continually shifting to keep up with how people adopt new technology. Shep Hyken.

Blog 84

Blog Customer Service Interaction Communication 84

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” Features like Showcases and Actions allow you to drive customer engagement.

Connections 110

Connections Document Information Insights 110

ShepHyken

MARCH 29, 2019

Customer experience comes first. As PWC recent study reveals , the price is what makes consumers shop at a particular retailer; the desired item being in stock, trust to the brand and a good location come next. It is something the buyer looks back at to understand if the whole relationship, or customer experience, was worth it.

Retail 103

Retail Blog E Commerce Customer Experience 103

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. Then work to encourage customers to leave reviews.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. The social media follower count across platforms is responsible for driving customer trust, boosting reputation, and fostering engagement in many instances.

Social Media 59

Social Media Multi-Channel E Commerce Engagement 59

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management. Increase sales.

Management 110

Management Demo Brands Consumers 110

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken. It’s a must-have.

Blog 91

Blog Technology Customer Service Management 91

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

Feedback 83

Feedback Social Media Net Promoter Score Insights 83

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Build customer loyalty in a particular location by running targeted campaigns. Table of contents What is car dealership advertising?

Advertising 64

Advertising 2024 Automotive Social Media 64

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Pro tip: Leverage Birdeye’s business Listing management platform to show up where your customers search 3. How can interior designing businesses implement this SEO strategy?

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. But a full-fledged marketing plan for your landscaping business can help: Target a broader audience base using paid channels and social media for higher success in lead generation.

Marketing 64

Marketing Social Media Advertising User Experience 64

TechSee

JUNE 10, 2021

Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. This blog challenges that status quo. However, these senior technicians are not skilled trainers, and junior technicians find them difficult to follow using only voice-based instructions.

Innovation 207

Innovation 2025 Transportation Consumers 207

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Your presence on social media is a digital handshake with potential and current customers that shapes their perception and experience with your business. Let’s dive in.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

ShepHyken

MARCH 2, 2018

In fact, Accenture found that when made to feel welcome in stores and treated right, Millennials can be extremely loyal customers. But a memorable and distinctive experience is not something that only young people seek. Traditional retail KPIs need to be revisited and adapted to support a model based on experience and relationship.

Retail 79

Retail Blog Culture Article 79

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. It digs deeper, revealing your audience’s demographics, interests, and how they engage with your content across all your locations.

Social Media 59

Social Media Multi-Channel 2024 Metrics 59