Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. As we navigate the evolving world of work throughout 2020 and beyond , the time and effort we have put into building our culture will also carry us forward.

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E-support 2020 Workshop Culture 105

UJET

APRIL 21, 2020

Whether it is streamlining operations, being able to more rapidly access new and emerging technologies, or being able to quickly and safely allow support teams to work remotely, the world is rapidly seeing the types of experiences that only cloud technologies can deliver. How would you best describe the culture at UJET?

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Contact Center Leadership User Experience Culture 72

SurveySparrow

FEBRUARY 13, 2023

Continue reading below ↓ SurveySparrow: The Complete Toolkit for HR 6 Employee Spotlight Examples & Takeaways Employee spotlight blog – Crobox In their ‘Crobox Insider’ blog series, Crobox shines the spotlight on senior and C-suite employees around the world. Will people read a blog post? Yes to that too!

Culture 52

Culture Social Media Blog Insights 52

Confirmit

JULY 10, 2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today.

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Culture Engagement Blog Magazine 40

NICE inContact

SEPTEMBER 30, 2019

One of the most significant advancements has been the explosion of remote work opportunities. Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture.

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Contact Center Call Center 2019 Competitive Advantage 54

SaleMove

APRIL 24, 2020

We’ve spent the last 8 years bridging the Atlantic to bring our teams in Europe and the US together under a unified company culture. The post Remote Team Building appeared first on Glia Blog | Digital Customer Service Explained.

Culture 52

Culture Blog Communication Customer Service 52

CX Accelerator

MAY 28, 2019

So how does one develop a team culture such as this? This works especially well for teams with remote workers because everyone gets the same great experience regardless of geography. These are but a few ways to develop a culture of caring. BACK TO CX ACCELERATOR BLOG Nate Brown is the co-founder of CX Accelerator.

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Culture Contact Center Events Hospitality 140

ShepHyken

AUGUST 10, 2020

SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. My Comment: This article falls into building a CX culture. Actually, Culture is one of the three “C’s” mentioned in the article.

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Article 2020 Customer Service Customer Retention 93

Integrity Solutions

DECEMBER 21, 2020

It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities. The pandemic-induced shift to remote work also reinforced the value of our blended and virtual instructor-led programs.

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2020 2021 Sales Workshop 69

SurveySparrow

APRIL 8, 2022

For example, according to this blog by Bravely : “ While purposeful ostracism with malicious intent does exist, it isn’t always the case. Work culture. For example, a strict, hierarchical work culture may ostracize employees who are too informal by their standards. So it’s harder to describe. ” #7.

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Engagement Seminar Culture 2014 59

CSM Magazine

DECEMBER 21, 2022

When a new recruit joins your company, his mind is loaded with questions about their assigned role, the company, the processes, and the culture; an effective onboarding program is designed to answer all these queries and helps them or in preparing for a better future in the organization. Phase 2: Welcoming New Hires.

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Seminar Culture Workshop Social Media 52

Call Experts

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of HIPAA compliance and unveil the ultimate HIPAA-compliant phone answering service for help in Charleston, SC, and worldwide– Call Experts. It ensures that patient data remains secure, even when accessed and transmitted remotely, expanding access to care.

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Healthcare Call Center E Commerce E-support 52

Think Customers

MARCH 28, 2022

Individuals who are looking for a remote work environment with flexible hours are increasingly joining customer care, back office, growth services, data annotation, and content moderation teams. Other tips and best practices include: 1. Make it a point to help gig workers feel welcome and part of the company, even if it’s temporary.

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Contact Center Effort Score Metrics 2023 105

Interactions

OCTOBER 21, 2020

Like most companies, ours went entirely remote in March. As the coronavirus fallout continues, many companies will be seriously contemplating a permanent shift to remote work but unsure of how to make it happen. Remote work means managers can’t have eyes and ears on employees all day long.

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Culture Interaction Document Communication 62

Uniphore

OCTOBER 8, 2021

By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail.

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Culture Books Customer Centricity Leadership 40

SaleMove

APRIL 24, 2020

We’ve spent the last 8 years bridging the Atlantic to bring our teams in Europe and the US together under a unified company culture. As such, during this lockdown period, we’ve seized the opportunity to use our foundations as a distributed team to do some remote team building.

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Books Culture Blog Communication 52

Totango

JANUARY 6, 2022

But even when we do everything right and create a culture of positivity and open communication within our organizations, occasional stress is inevitable – especially in a high-pressure industry like customer success. Set Boundaries. During stressful periods at work, the lines between work time and free time often become blurred.

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Customer Success Management Blog Customers 87

West Monroe

APRIL 14, 2020

In the midst of today’s global health crisis, health systems are having to rapidly deploy their non-patient facing workforce for remote work. Below are four stages we have identified for health systems to accelerate a move to a fully remote and productive patient access center. How is this shift achieved? Physically migrate.

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Measurement Communication Financial Culture 52

Stella Connect

NOVEMBER 16, 2021

In this book, she outlines the importance of customer understanding to developing a customer-centric culture. Recognition needs to be baked into your culture. Well, culture is defined as values + behaviors, so recognizing employees based on living the core values is the first step in that direction. How do you do that?

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2021 Definition Culture Employee Experience 100

Stella Connect

FEBRUARY 15, 2022

Some of the top reasons why call centers have high turnover are not necessarily tied to the function of working in customer service but instead can be tied to the culture of the contact center itself. . 2: Offer better call center coaching, training, and performance reviews. Tools are too difficult to use (17%).

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Call Center Contact Center 2021 Demo 52

Bold360

MARCH 5, 2020

His blueprints include: How great CX rests on a solid foundation of vision and culture. Culture is the cornerstone of the CX Cathedral. An articulated, internalized culture is the most foundational piece of a broader customer service strategy.” — Michael Pace. Why your talent is the pillar holding up your CX.

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Culture Employee Experience Insurance Government 59

SurveyGizmo

MARCH 12, 2021

with everybody working remotely. in the same ways you engage your customers will help you retain your best people and maintain your corporate culture.?Keeping While this blog has covered the top trends we see shaping CX in 2021, the webinar offers even more, including?more It’s easy to be isolated and transactional?with

Customer Experience 52

Customer Experience Webinar 2021 Employee Experience 52

Bizagi

AUGUST 6, 2020

Culture : Providing employees with a sense of organizational norms— both formal and informal. High Potential Onboarding: When compliance and clarification are well covered by a firm’s formal onboarding practices and some culture and connection mechanisms are in place, High Potential Onboarding (Level 2) has been reached.

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Culture Document Connections Information 59

Customer Enthusiast

OCTOBER 26, 2018

We were given an exclusive peek behind the curtain into Comcast’s products, services, support, and culture. To be clear: Comcast is not a client and this blog post is not intended to be a PSA on the company’s renewed commitment to customer service. Doing so propels the culture to manifest itself.

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Customer Experience Net Promoter Score 2011 Culture 90

SurveySparrow

APRIL 4, 2023

In this blog, we will: Discover why student survey questions – & student feedback in general – are helpful Explore six types of student satisfaction survey questions that you need to ask Understand the twelve factors that influence student satisfaction How Do Student Satisfaction Survey Questions Help?

Sports 52

Sports Engagement Social Media 2023 52

ClientSuccess

MARCH 23, 2021

As more companies announce they will continue remote operations indefinitely, customer success teams are either auditing their existing remote communications strategy or looking for ways to keep things running smoothly long-term. eBook: Customer Success as a Culture: Marketing Leaders Edition . Video conferencing with customers.

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Webinar Customer Relationships Customer Success Customers 65

Help Scout

AUGUST 31, 2021

For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Include pictures that depict your culture, show brands currently using your product, and mention any partners with whom your customer support team works closely. From there, move into describing the role itself.

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Document Social Media Customers Customer Service Representative 94

CSM Magazine

JUNE 12, 2023

Why Contact Center Fraud Is a Growing Problem The rise of contact center fraud can be attributed to multiple factors, including: Increase in remote work : The global shift to remote work due to Covid-19 has led to less secure environments, providing fraudsters easier access to company networks and customer information.

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Contact Center Multi-Channel Financial Banking 52

Beyond Philosophy

MARCH 23, 2023

One example that has played out regarding changed Reference Points is remote working. The answers to these questions will drive your culture, which is critical to the Employee Experience. Understanding your culture is essential if you want to hire the right people who will be happy in this culture.

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Employee Experience Reference Leadership Culture 78

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. Impressing customers should be your customer service team’s priority and a key focus point in the company’s culture. Remote operations. How can you measure customer satisfaction? CRM , Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Natalia Barszcz.

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Customer Satisfaction Measurement Net Promoter Score 2021 98

2020 Research

FEBRUARY 27, 2023

Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. More important is their cultural sensitivity, their fine perception.

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Culture E Commerce Reference Communication 52

2020 Research

FEBRUARY 21, 2023

Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. More important is their cultural sensitivity, their fine perception.

Culture 52

Culture E Commerce Reference Communication 52

Integrity Solutions

JANUARY 6, 2021

At the same time, the remote work and selling environment — which isn’t going to completely go away anytime soon — is taking its toll. Create an Irresistible Sales Culture. Time and again, these are the companies that are relentlessly focused on building and maintaining strong cultures rooted in integrity.

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2021 Sales 2020 Culture 79

Upstream Works

NOVEMBER 30, 2022

As pandemic conditions led businesses to shift to work-from-home, many contact centers lacked the capability to properly support remote agents, making their jobs more difficult. Another example would be other forms of expertise, such as a subject matter expert (SME), or agents with specific language skills or cultural sensitivities.

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Contact Center Customer Experience 2023 Customers 78

Upstream Works

NOVEMBER 30, 2022

As pandemic conditions led businesses to shift to work-from-home, many contact centers lacked the capability to properly support remote agents, making their jobs more difficult. Another example would be other forms of expertise, such as a subject matter expert (SME), or agents with specific language skills or cultural sensitivities.

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Contact Center Customer Experience 2023 Customers 78

Strativity

MAY 20, 2015

It’s about hiring and nurturing the right people so you can develop an “intentional” culture in the organization. I know—given my last blog about spilling coffee on my laptop, I’m beginning to establish myself as a bit of a walking disaster! It’s about being accessible to your employees and your customers—always.

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Connections Transportation Events Blog 93

Beyond Philosophy

JANUARY 31, 2018

However, there is little realization that these traditional research techniques are not remotely designed to identify the often hidden factors behind this behavior. Cultural readiness for stakeholder-centricity. Cultural readiness for employee ambassadorship. embedded in the employee experience. Employee life cycle.

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Culture Leadership Consulting Employee Experience 68