InMoment XI

OCTOBER 17, 2023

Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. Why Refresh Your Customer Experience Program?

Customer Experience 493

Customer Experience Net Promoter Score ROI NPS 493

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Blog 186

Blog Feedback Measurement Information 186

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Blog 52

Blog Competitive Advantage Entertainment Social Media 52

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. Remember, customer feedback is a goldmine of actionable data that can steer your business towards delivering exceptional experiences and fostering lasting customer loyalty.

NPS 260

NPS Customer Centricity Culture Automotive 260

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Customer Experience 295

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 295

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog. Zendesk Blog. The Picture CS blog.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

InMoment XI

MAY 18, 2022

Also, the suggestion of a phone call lets the client know that we’re willing to take the time to listen—that we care, we want to learn, and we want to improve. The open-ended nature of an interview allows us to ask all of the right questions and follow the conversation wherever the respondent takes it. The Insights.

B2B 493

B2B Roadmap Sales Demo 493

One Millimeter Mindset

SEPTEMBER 29, 2021

Take a One Millimeter Moment. Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. The post Professionally Reset with 4 One Millimeter Mindset™ Blog Posts appeared first on Babette Ten Haken. Pause and breathe. Contact Babette here.

Blog 88

Blog Innovation Travel Leadership 88

Brad Cleveland Blog

JUNE 8, 2023

And, when determining what actions to take, you can just picture her mulling over different criteria … Continue reading → The post Acting on Feedback: 8 Criteria to Determine What Actions to Take appeared first on Brad Cleveland. ” Wow, what a commitment.

Feedback 26

Feedback Contact Center Call Center Customer Relationships 26

Comm100

JUNE 15, 2022

Know your customer journeys inside out, including every step taken, what tools and software are used to engage with customers, and what the desired end goal is for every action taken. Speak with management and the wider team so action can be taken to improve business operations. Take action and continue to improve.

Blog 89

Blog Brands Customer Experience Net Promoter Score 89

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

Blog 118

Blog Customer Experience Retail Consumers 118

CX Accelerator

NOVEMBER 7, 2023

If leaders listen to customer feedback and take action, culture gets automatically created. , 32) can’t take complaints constructively. 32) can’t take complaints constructively. Back To Blog Home 5) put profits before purpose. 6) do not invest in the human experience. , 9) value process higher than their people.

Customer Centricity 316

Customer Centricity Airlines Net Promoter Score Books 316

One Millimeter Mindset

NOVEMBER 24, 2020

I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. Take action instead of engaging in endless reflection! The post How to tell Purposeful Pandemic Stories in 5 Blog Posts appeared first on Babette Ten Haken. Then unleash those stories, together. Contact me here.

Blog 95

Blog Workshop Leadership 2020 95

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. Consider the number of actions customers have to take to get in touch. Self-service options let the customer take care of themselves without assistance.

Blog 105

Blog Effort Score Interaction Article 105

ShepHyken

OCTOBER 6, 2017

Stoicism] helps us overcome destructive emotions and act on what can be acted upon. […] it’s built for action, not endless debate. We can only control our thoughts and our actions (internal circle). It takes some practice to reach this mindset, but once you have, you’ll feel peace and tranquility throughout your workday.

Blog 127

Blog Hospitality Presentation Article 127

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

Blog 52

Blog Social Media 2021 Engagement 52

ShepHyken

JULY 12, 2019

Collecting this data in large quantities can present more of a burden than a solution if you lack the necessary resources for combing through and creating actionable insights that pinpoint inefficiencies in your operations. An automated system with machine learning capabilities can take certain projects off your plate.

Blog 107

Blog Customer Experience Roadmap Technology 107

Comm100

SEPTEMBER 19, 2022

This feature also aids human agents in taking over repeated and time-consuming discussions. Dynamic content The content of the chatbot messages can be changed based on the customer’s actions. The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100.

Blog 63

Blog Social Media Customer Satisfaction Customer Relationship Management 63

ShepHyken

FEBRUARY 9, 2018

Your advocates won’t take action unless you engage them. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. Employee Advocacy Platform – this tool gives your employees a simple way to share curated, pre-approved content across their social networks.

Customer Service Training 152

Customer Service Training Brands Blog Customer Service 152

ShepHyken

NOVEMBER 30, 2018

Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology. Unfortunately, idealism too often becomes the enemy of action. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken.

Blog 95

Blog Omnichannel Average Handle Time Contact Center 95

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Then take action, by following the steps at the bottom of this post. Subscribe to my blog. Contemplate what’s next for you, moving forward.

Customer Retention 59

Customer Retention Blog Workshop Download 59

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Blog 93

Blog Social Media Retail Insights 93

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. What actions should a company take at an internal level? The post Guest Blog: 4 Things to Learn from a Disappointed Customer appeared first on Shep Hyken. Shep Hyken.

Blog 109

Blog Poor Customer Service Advertising B2B 109

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can take the lead when managing support tickets and updates to CRM platforms such as Zendesk and Salesforce. Regardless of the size your of your organization, in one capacity or another, data entry processes can take up a considerable amount of your time and resources to manage day-to-day.

Blog 95

Blog E Commerce E-support Article 95

Think Customers

JUNE 30, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Relationships 86

Customer Relationships Wireless Blog Customers 86

GetFeedback

NOVEMBER 18, 2019

Let me help you take what you hear and what you learn from customers and do something with it. After all, insights without action are just expensive trivia! The work to take action on feedback actually begins long before you even launch your CSAT survey. You can’t take action on bad data. Do your homework.

Feedback 199

Feedback Insights Customer Satisfaction B2C 199

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Let’s take a look how! Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. After all, not all blogging platforms are created equally, and choosing wrong can negatively affect the whole experience.

Social Media 53

Social Media Blog ROI Brands 53

ShepHyken

AUGUST 25, 2017

It’s a Challenge That Chatbots Aim to Take On. Incorporate links in the responses from the chatbot to pages of your site that provide actionable steps for the user, such as a page to order a product. Consumers are more likely to respond if you give them specific steps to take, but give them options along the way.

Blog 147

Blog Customer Service Poor Customer Service Consumers 147

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Read this article to find out how you can take seamless customer handoffs from being a fanciful notion to an everyday practice. 7 Predictions to Include In Your Customer Success Strategy – Take a look at what we can expect of Customer Success as we head into 2021.

2020 98

2020 Blog 2021 Chief Customer Officer 98

ShepHyken

SEPTEMBER 22, 2017

Today, if you walk into his DMV branch (yes, he won the contract), you instantly need a double take to confirm you’re in the right place. Take a look at your most established notions and practices, and apply this same sense of creative wonder. Grab a cupcake and spring into action. Ready for your own business transformation?

Blog 81

Blog Wireless Government Entertainment 81

ShepHyken

JUNE 15, 2018

Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Think of it as a telephonic IVRS analog for customer support.

Blog 75

Blog Social Media Healthcare 2017 75

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

FEBRUARY 15, 2019

It also takes longer to close out for the day. When you’ve got numbers to share during your performance reviews, it’s not only easier for you to give feedback, it gives your team actionable goals when it comes to improvement. The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken.

Blog 88

Blog E-support Retail Sales 88

ShepHyken

NOVEMBER 16, 2018

Today customers know they are powerful and authoritative, what actions are you taking to extinguish their instant information thirst? The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken. Jim Iyoob is the Chief Customer Officer for Etech Global Services.

Consumers 96

Consumers Technology Blog Chief Customer Officer 96

ShepHyken

SEPTEMBER 20, 2019

This is just one way businesses are taking a smarter, data-driven approach to support information to keep customers happy. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 107

B2B Blog B2C Sales 107

ShepHyken

JANUARY 11, 2019

Put some dollar values against what those customers are spending to get an understanding of revenue at risk, and the value of investing into closing the loop and actions to retain future customers. Create and launch personalized responses based on themes and actions/offers tailored to retaining those customers.

Feedback 93

Feedback Blog NPS Net Promoter Score 93