NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective.

2019 62

2019 Brands Telecommunications Automotive 62

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. The transportation industry is waiting in anticipation as automated cars threaten disruption. Over 80% of companies who prioritize customer experience report an increase in revenue. The result?

2021 140

2021 Customer Experience E-support Omnichannel 140

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Those who get it wrong can face a barrage of complaints and criticism on social media – witness the high profile social media backlash experienced by United Airlines last year. Published on: April 18, 2018.

Travel 49

Travel Brands Airlines Customer Experience 49

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services.

2024 36

2024 Retail E Commerce Multi-Channel 36

Horizon CX

DECEMBER 1, 2023

Apple: Seamless Integration for Brand Loyalty Alignment with Strategic Goals: Apple’s commitment to delivering a seamless and intuitive user experience is integral to its strategic goals. Strategic Milestone: Apple’s success in customer experience contributes to its strategic milestone of brand loyalty.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. It’s the customer who determines when and how they reach out to a brand. For example, how fast a brand responds gives you a clear indication of the resources a company allocates to social customer service. What are some of their key pain points?

Customer Service 64

Customer Service Transportation Social Media Hospitality 64

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Transportation 2002 52

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. However, smart companies see this as an opportunity to create brand evangelists. By David Harrington.

Hospitality 74

Hospitality Travel Brands Airlines 74

BirdEye

NOVEMBER 28, 2023

It’s essential to keep an eye on online reviews or feedback, thoughtfully assess the vibes out there, and shape those chats to show off the best side of your brand. These high-risk, public-facing sectors often share traits like: Direct consumer impacts: When things go wrong in these sectors, it’s not just a minor setback.

Management 57

Management E Commerce Healthcare Hospitality 57

InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. Loyal customers are also more likely to recommend the business to others.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands E-support Travel 40

NetBase

OCTOBER 3, 2018

Even the biggest brands in the world aren’t immune to mishaps. The problem for modern brands isn’t issues cropping up – it’s how quickly social media turns small problems into viral catastrophes. The good news is, social media is also the solution – or more specifically, Social Media Analytics is.

Social Media 60

Social Media Management Transportation Brands 60

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Tourism Advertising 52

Magellan Solutions

MAY 16, 2021

Consumers around the world opt forto consume products and services that has a sense of personalization involved. These can be done via telephone, email, website, social media, and live chat. For this reason, the market expects a fast and easy communication with different brands and companies. Transportation.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

NetBase

MAY 18, 2020

Using a crystal ball stocked full of next generation consumer and market intelligence could be the secret sauce keeping Uber ahead of the curve as it innovates early – again. And it’s clear that it has become a last option: It’s not just Uber or Lyft experiencing the slump, transportation everywhere is down.

Innovation 98

Innovation Transportation Consumers Financial 98

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. The transportation industry is waiting in anticipation as automated cars threaten disruption. Over 80% of companies who prioritize customer experience report an increase in revenue. The result?

2021 52

2021 Customer Experience E-support Omnichannel 52

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

CSM Magazine

MARCH 21, 2023

Consumers are more aware of their environmental impact and expect the companies they engage with to be mindful of their ecological footprint. You can also implement sustainable shipping practices, such as consolidating shipments to reduce transportation emissions and using shipping companies that prioritize sustainability in their operations.

E Commerce 52

E Commerce E-support Transportation Social Media 52

Comm100

NOVEMBER 27, 2017

s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. What is it about the apology that can bring some of the biggest brands and names to their knees, or resurrect brands that seemed as good as gone? rawpixel.com.

Social Media 120

Social Media Brands Advertising Transportation 120

Eptica

SEPTEMBER 21, 2016

From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. In many markets insurers are already under pressure due to rising costs and more demanding consumers.

Insurance 60

Insurance Transportation 2016 Contact Center 60

Eptica

APRIL 26, 2016

This increases the focus on delivering an excellent customer experience to consumers, wherever they are located, if companies are going to have meaningful, engaged conversations with their audiences. For example, in the UK just 50% of travel companies successfully answered an email – in France the similar transport sector scored 100%.

E Commerce 49

E Commerce Customer Experience Social Media 2016 49

C Space

MARCH 20, 2020

The Brand Move Roundup – March 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

2020 40

2020 Brands Retail Transportation 40

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Can’t Get No (Patient) Satisfaction. And patients? They’re not satisfied.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

Quadient

JULY 25, 2022

The customer experience is the sum of all the interactions that a customer has over the life of the relationship with the brand. Similarly, a customer journey is the act of – or the steps that a customer takes while in the process of – completing some interaction or transaction with a brand. Customer Journey Analysis in 6 Easy Steps.

Customer Journey 52

Customer Journey Customer Journey Mapping Touchpoint Insurance 52

NetBase

SEPTEMBER 24, 2018

And social media listening reveals what some of those are. According to a personality study of 20,000 consumers , split evenly between the two countries, “the British are three times more likely to be careful spenders than those across the pond, with an index of +3.14. Why would a brand do this? Save a Penny. Why indeed.

Social Media 46

Social Media Consumers Transportation Fashion 46

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. That’s because every company today understands that customers would only return if their experience with the brand has been delightful. . Customers like that they can privately engage with a brand, express their concerns and get immediate solutions.

2020 90

2020 E-support 2018 Hospitality 90

Eptica

DECEMBER 16, 2015

For example, older consumers may share any customer service issues they are having with their millennial relatives , and consequently be encouraged to be more demanding in their expectations of the experience they receive. This helps increase efficiency while building stronger relationships with consumers, driving greater loyalty.

E Commerce 48

E Commerce Customer Service Social Media Contact Center 48

Customer Guru

JANUARY 3, 2018

In the Indian context essentially, the brands are awakening to the entire concept of customer experience. With global companies coming to India, the consumers today demand the same level of experience. Consumers are slowly becoming the most important discussion in the boardroom – in short, the perception is changing.

Consulting 83

Consulting Customer Service Customer Centricity Transportation 83

CSM Magazine

SEPTEMBER 18, 2018

According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation. It’s no secret that consumers highly favor personalization. Build original loyalty programs. Personalize user offerings.

Events 56

Events Loyalty Programs Transportation Sports 56

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Books 2018 33

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 71

Retail E Commerce Apparel Transportation 71

C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Am I being naive?

Retail 77

Retail E Commerce Apparel Transportation 77

C3Centricity

SEPTEMBER 24, 2017

The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. How many manufacturers will survive as the market for personalised road transport collapses? If they do so, they can set their brands apart from the competition.

Technology 48

Technology Transportation Customer Centricity Entertainment 48

Service Untitled

MARCH 24, 2014

Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike.

Loyalty 58

Loyalty 2005 Loyalty Programs Rewards Programs 58

2020 Research

OCTOBER 30, 2023

The “Kidult” Trend , where adults embrace their inner child and indulge in nostalgic play, is a goldmine waiting to be tapped by brands. Nostalgia holds incredible power over adults, and by strategically harnessing this sentiment, brands can create meaningful connections that resonate on a deep emotional level.

Brands 52

Brands Transportation Presentation Social Media 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. It’s a craze.

2020 52

2020 Brands Sports Advertising 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Retail 52