CSM Magazine
JULY 21, 2021
With brands facing increasing competition for the attention of consumers, providing the best possible customer service has never been more important. Recent research from Edelman suggests 65 percent of customers are now basing their future purchasing decisions on the ways in which a brand keeps in touch with them. Changing behaviours.
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Magazine, Forbes, U.S.
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Currency Alliance
JUNE 21, 2018
That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Brands are responding by offering immediate rewards to members. Diversification Across Channels. With clever tech, comes increasingly brighter hopes for multi-channel loyalty marketing.
Currency Alliance
JUNE 16, 2020
For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. What really stood out is which brands were pulling off these feats.
Experience Investigators by 360Connext
APRIL 9, 2015
When beginning an initiative to improve the customer experience, referring back to the brand promise is essential. Your brand promise is a means for setting customer expectations , but is typically written from the company perspective. How do you want customers to experience your brand? Barnes & Noble. Barnes & Noble.
BirdEye
MAY 3, 2023
The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.
CSM Magazine
APRIL 30, 2024
The project with Sabio is a multi-year journey of business transformation and investment which is designed to create a subscription-optimised IT landscape, ensuring scalability and efficiency. It is the longest-standing and most certified Salesforce consultancy in the UK, with its experts holding over 600 certifications across the platform.
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