InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!
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BlueOcean
DECEMBER 13, 2022
Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? loyalty programs on average. Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. The data is clear—loyalty pays… but it is often harder to achieve than it looks.
CSM Magazine
MAY 9, 2024
However, conservative thinking can sometimes stifle innovation. That was leading to either a complete lack of ability to innovate or very costly and lengthy upgrade projects.” The AI itself can be tailored to match customers’ communication preferences. The key is empowering frontline staff to embrace change.
InMoment XI
JULY 5, 2022
How do I communicate with guests about their experience in a way that works for them? Step #3: Innovate for Lasting Relationships. Ensuring brand loyalty requires creating a high-quality, consistent experience at every touchpoint to answers questions like: How can I engage the guest in a friendly, authentic way?
CX University
APRIL 16, 2024
The Rise of the Conscious Consumer In today’s competitive business landscape, customer loyalty has become a critical factor for success. As consumers become increasingly discerning, the alignment between a company’s values and the personal values of its customers has emerged as a significant driver of loyalty.
ShepHyken
MAY 26, 2023
This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.
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