Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Connections 52

Connections 2023 Customer Centricity Events 52

Optimove

FEBRUARY 28, 2024

Warner joins Neil Hoyne, Chief Strategist at Google, as keynote speaker at the conference. Warner will provide his perspective on maximizing Martech investments, exploring generative AI, and enhancing sustainable engagement beyond offers and promotions, to ensure that your marketing spend delivers returns in perpetuity.

Connections 52

Connections 2023 2024 B2C 52

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. In keeping with this outlook, we designed our conference program with the intention of pushing all of us from planning to doing. See the full agenda and secure your seat at BIG RYG 2022.

2022 98

2022 Workshop Leadership Events 98

eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

2022 52

2022 Contact Center Government Innovation 52

GetFeedback

FEBRUARY 6, 2019

Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. How relevant was the agenda? Making the Most of Attendee Feedback.

Events 276

Events Feedback 2014 Presentation 276

CustomerSuccessBox

AUGUST 25, 2022

Suggested Read : Top 10 SaaS Conferences of 2022. The primary agenda is to bring influential Customer Success experts and share their personal experiences and insights, and learn about viable solutions to ease business growth in the highly competitive solutions facilitating business growth in fast-moving markets. Did you miss them?

2022 52

2022 Events Customer Success 2023 52

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaborate, innovate, and succeed. Our Path Forward – Together.

Contact Center 68

Contact Center Events Innovation Consulting 68

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference. Well, London, anyway.

2015 52

2015 2023 2013 2022 52

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. The long corridors at the Wynn, Medallia's conference venue There were more people than I expected. First, it’s hard not to compare two events.

NPS 62

NPS Hotels Events Demo 62

NICE inContact

FEBRUARY 14, 2019

The Interactions 2019 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. Make sure to get the most out of your visit by planning in advance with the Interactions 2019 Agenda Preview ! appeared first on NICE inContact Blog.

2019 63

2019 Interaction Insurance Blog 63

Retently

MARCH 11, 2024

Benefits of Deploying Post-Event Surveys Imagine your latest event – a conference, or a virtual seminar – has just ended. For example, if surveys indicate a high appreciation for Q&A sessions, consider incorporating more interactive segments into your event agenda. Was the event agenda well-structured?” “How

Events 127

Events Feedback Insights Presentation 127

Optimove

JULY 13, 2023

” Little did we know we’d be facing a very, very long wait due to a global pandemic … But now, WE ARE BACK with one of the biggest, brightest, and boldest marketing events in the calendar: Optimove Connect 2023 , our premier user conference, taking place in Tel Aviv, 25-26 October.

2023 52

2023 Connections Events 2019 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

2020 96

2020 Customer Experience Workshop 2019 96

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

2018 48

2018 Interaction Customer Experience Blog 48

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! The agenda is packed full of great sessions including: How Warner Bros. And after attending our LA conference, you’ll want more – and we have it. But wait, that was only the first day at each conference!

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

Martin Hill-Wilson

JULY 24, 2020

He has been running conferences for the last decade on the topic. Something I’m sure will become more frequent in virtual conferences going forward. The agenda was jam packed with topics themed around emotion. One of pioneers in Emotive CX is Seth Grimes.

Interaction 52

Interaction Consumers Customers ROI 52

Gold Research

DECEMBER 4, 2019

At a recent market research conference of over 1,200 research and insights professionals, the #1 challenge they faced was their “inability to impact business direction and engage organizational leaders” through their market research and customer insights efforts.

Customer Insights 52

Customer Insights Insights Engagement Marketing 52

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

2022 52

2022 Events Government Consulting 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Play offense and set the agenda to gain executive attention. The first way you can play offense is by setting the agenda.

Customer Success 98

Customer Success Leadership Sales Chief Customer Officer 98

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

2022 52

2022 Events Government Communication 52

Customer Bliss

MAY 5, 2016

It’s when a crush of different agendas turn a potentially simple solution into something often more complex, because it has to satisfy all the silo priorities in the room sitting around the table. The result: instead of creating a focused and simple plan, it becomes solution based on the agendas in the room. Sound familiar?

Customer Experience 183

Customer Experience Chief Customer Officer Roadmap Books 183

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb?

Communication 222

Communication Chief Customer Officer 2012 Presentation 222

Customer Bliss

MAY 31, 2018

As many of us have previously experienced, he saw there were a lot of silos , different priorities and agendas, and bosses in different countries. Attend conferences and learn as much as you can; the concepts and basics are the same for each market. You might be stuck forever.

B2B 107

B2B Seminar Leadership Workshop 107

Strativity

FEBRUARY 27, 2019

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Customer Experience (CX) executives. We were struck by the consistent themes that came up across the two events, despite the different audiences and agendas.

Customer Experience 40

Customer Experience Events Customers Connections 40

Experience Investigators by 360Connext

JUNE 20, 2018

We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy. It even echoes back to us in the way we engage within our own organizations. Consider this real-life scenario: I used to have a joke with some colleagues at my first job.

Engagement 179

Engagement Social Media Sales Loyalty 179

Beyond Philosophy

NOVEMBER 30, 2023

So, you can see that HR plays a critical role in this agenda. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. We all know happy employees make happy customers. Customer centricity has results, too.

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Kustomer Conference. Description : We’re back for our most exciting event of the year, The Kustomer Conference! Stay tuned for more details as we reveal the date, agenda and speakers. Where’s the party at?… Go virtual!

Events 52

Events 2020 Workshop Roadmap 52

CSM Magazine

NOVEMBER 9, 2021

The term Zoom fatigue was adopted in 2020 by Eric Yuan, founder of Zoom, who said he suffered from exhaustion after partaking in too many video conferences while working from home. Stanford researchers from the Human Interactions lab identified four reasons why frequent video conference users experience Zoom fatigue. Time to wake up.

2020 52

2020 2023 Definition Reference 52

Alida

AUGUST 30, 2016

More than just a conference for learning, the Summit offers a unique opportunity to get some face time with business leaders from the most customer-centric global brands—a chance to enhance your career and make connections. Throw in some sessions in your agenda that may not make immediate sense,” she says. Divide and conquer.

Customer Centricity 113

Customer Centricity Fashion Events Connections 113

Experience Investigators by 360Connext

AUGUST 23, 2018

Part conference and part expo, Customer Contact Week (CCW) is the largest customer contact event series in the world! Check out the full agenda here. Emotions drive customer decisions, so taking care of them is the most important job you have! Want to learn a TON more about Customer Empathy? October 9-12, 2018 | Austin, TX.

Touchpoint 151

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 151

Oracle

NOVEMBER 5, 2019

To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead. Another theme showing up across conferences is the evolving last mile. Experiential selling moves to the forefront. The evolving last mile.

Retail 76

Retail 2020 Innovation Entertainment 76

Oracle

MARCH 12, 2019

More than 8,000 attendees gathered at this year’s Shoptalk conference in Las Vegas. ” The 2019 agenda included a closer look at how a renewed customer experience focus is transforming retail. For more coverage on customer experience events and conferences, visit [link].

2019 86

2019 Retail Insights Events 86

Oracle

APRIL 8, 2019

This past month at Oracle’s Modern Customer Experience conference , CX leaders from 37 countries gathered in Las Vegas for three days of customer experience insights, trends, and technologies. The event featured 300+ educational sessions and 400+ speakers, including a keynote session with Oracle CEO Mark Hurd.

Sales 107

Sales Customer Experience 2019 Events 107

SurveySparrow

SEPTEMBER 8, 2020

Organize a video conference with your team members and explain to them about your communication expectations. In 2016, people spent 163 billion minutes on conference calls only in the US and UK. Another study suggests that business people waste nearly 15 minutes just to start a video conference or avoid distractions.

Communication 59

Communication Culture Connections Technology 59

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. Looking for the latest trends, tools, strategies, and insights on CX? Where: London, UK.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Experience Investigators by 360Connext

AUGUST 23, 2018

Part conference and part expo, Customer Contact Week (CCW) is the largest customer contact event series in the world! Check out the full agenda here. Emotions drive customer decisions, so taking care of them is the most important job you have! Want to learn a TON more about Customer Empathy? October 9-12, 2018 | Austin, TX.

Touchpoint 110

Touchpoint Loyalty Programs Customer Journey Mapping Contact Center 110

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

2020 52

2020 Customer Experience Workshop Events 52