Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 52

Connections 2024 Customer Centricity Events 52

InMoment XI

JANUARY 12, 2023

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now. Letting customers do the talking helped me gain mindshare, helped me secure budget, and created the sponsorship that I needed to help make my program better. The Customer Lifetime Value Journey.

Social Media 529

Social Media Customers Connections Customer Retention 529

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Connections 52

Connections 2023 Customer Centricity Events 52

CSM Magazine

DECEMBER 22, 2023

This method allows businesses to build a long-term connection with the community and improve their brand reputation and overall image. Summing Up Creating unique and innovative marketing strategies is essential for businesses that want to stand out in crowded markets and expand their customer base.

Connections 52

Connections Marketing Advertising Transportation 52

Customer Bliss

JANUARY 14, 2016

Your customer listening method will provide a constantly refreshing source of information organized by journey stage. Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. How Adobe Grows Long-Term Relationships.

Connections 146

Connections 2007 2011 Customers 146

Customer Bliss

JANUARY 14, 2016

Your customer listening method will provide a constantly refreshing source of information organized by journey stage. Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. How Adobe Grows Long-Term Relationships.

Connections 141

Connections 2007 2011 Customers 141

ShepHyken

MARCH 11, 2024

How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Customers want to feel that you are watching out for them.

Customer Experience 148

Customer Experience Entertainment Loyalty Customer Centricity 148

Kustomer

JULY 18, 2022

The demand for automation and self-service options in customer service is significant. By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. Multi-Question CSAT.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Magellan Solutions

OCTOBER 18, 2016

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013.

Customer Base 68

Customer Base Social Media 2013 ROI 68

InMoment XI

MARCH 16, 2022

These new CX trends were based on indirect and inferred data, as well as surveys across several industries. And surprisingly, there were some standout similarities that connected the two seemingly disparate customer bases. Connecting those features will be critical to consumer loyalty this year.

2022 493

2022 Social Media Loyalty Consumers 493

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. As we’ve said before, customer experience comes down to how your customers feel about your brand. 1) Be personal. 9) Be funny.

Connections 59

Connections Social Media Multi-Channel Contact Center 59

Ecrion

DECEMBER 10, 2019

Read on to learn more about creating the customer connection that will earn you new business and create customers for life. How to Foster the Customer Connection. This lets you know that today’s customer especially demands nothing but the best in customer service.

Connections 74

Connections Communication Poor Customer Service Social Media 74

Win the Customer

JUNE 23, 2016

One of the big challenges for brands using social media for customer service —and also making an effort to proactively reach out to customers with live chat and chatbots on their website—is striking a balance between customer service automation and real human connections. Which is great, to a point.

Connections 94

Connections Customer Service Social Media 2016 94

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Unless your audience is very old (and exclusively, very old) it’s a safe assumption that a substantial portion of your potential customer base is spending a good bit of time online. And for good reason.

Consumers 52

Consumers Connections Advertising Brands 52

Eptica

NOVEMBER 9, 2016

Date: Wednesday, November 9, 2016 Connecting with your customers across APAC. Author: Vincent Giraud Traditionally brands have segmented their customer bases by demographic factors such as age, and used this information to drive specific customer experiences for each group. Published on: November 09, 2016.

Connections 72

Connections Social Media 2016 Innovation 72

InMoment XI

JULY 12, 2023

With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. In the modern digital world, it’s by creating a seamless customer experience strategy. How exactly do you do this? How are their questions answered?

Customer Experience 260

Customer Experience Social Media Touchpoint Net Promoter Score 260

Oracle

JULY 16, 2018

It’s one thing to wow your current customer base with sales and marketing efforts, but brands can also expand their audiences by using targeted marketing strategies geared toward the exact audience they’re looking to gain. Learn more on @brandchannel : [link] #ModernMarketing @OracleMktgCloud pic.twitter.com/JxgQCq28EX.

Customer Base 42

Customer Base Marketing Social Media 2018 42

InMoment XI

SEPTEMBER 23, 2021

Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools? Key #3: Quickly Attracting New Business.

Brands 493

Brands Advertising Touchpoint Article 493

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success.

Customer Base 51

Customer Base Roadmap Webinar Books 51

InMoment XI

SEPTEMBER 20, 2023

This involves identifying what products customers are buying, their interests, preferred communication channels, and the right timing for engagement. NPSx by Bain & Company states that connected customer experiences, powered by AI, are the future of CX.

Net Promoter Score 260

Net Promoter Score Retail NPS Government 260

InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

CSM Magazine

MARCH 26, 2024

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime. An example of a company known for having excellent rapport with its customers is Apple. We’re lucky to have such loyal customers like you.”

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116

Experience Investigators by 360Connext

APRIL 23, 2024

There IS a clear link between superior CX and enhanced financial performance, making a compelling case for strategic investment in customer experience initiatives. It’s up to CX leaders to clearly communicate about these connections for their organization. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CSM Magazine

FEBRUARY 19, 2016

Your customers are not loyal. The truth is that 75% of your customers would gladly do business with the competition—because companies have not created the emotional connection that creates customer loyalty and advocacy. In my experience, getting a customer to return depends on more than simple satisfaction.

Connections 60

Connections Customer Satisfaction Loyalty Customers 60

ShepHyken

JULY 31, 2023

By analyzing their data and journey, businesses can provide tailored assistance “in the moment” This not only solves customers’ problems efficiently but also strengthens the relationship. Provide seamless connections between various communication channels, including chatbots, apps, phone calls, and emails.

Interaction 118

Interaction Contact Center Connections Leadership 118

SurveySensum

MARCH 21, 2024

This enhances customer engagement and builds stronger connections with your audience. Competitive Advantage: Businesses that invest time in creating and using customer personas gain a competitive advantage. You can outperform competitors by delivering more personalized and relevant experiences to your customers!

Social Media 52

Social Media Competitive Advantage Retail Automotive 52

CSM Magazine

FEBRUARY 6, 2024

As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction. From establishing trust to identifying specific challenges, maintaining a personal connection with customers is essential for achieving success.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

SurveySensum

MARCH 7, 2024

Engaging in CSR activities not only fosters a stronger connection between employees and corporations but also contributes to heightened morale. This interconnectedness allows both employees and employers to feel more deeply connected to the world around them.

Loyalty 52

Loyalty Competitive Advantage Connections Demo 52

Education Services Group

JUNE 29, 2019

In the third model, sales teams handle initial sales and Customer Success teams drive value and adoption, but a third team is responsible for expanding and renewing the customer base. And if happy customers are the goal, Customer Success is how you get there.

Customer Success 40

Customer Success Connections Net Promoter Score Customer Retention 40

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver. Next steps.

Omnichannel 84

Omnichannel Social Media Books Communication 84

CSM Magazine

FEBRUARY 12, 2024

Outbound voice communication serves as a powerful tool for businesses to directly connect with their customers and prospects. This level of proactive customer care shows a commitment to customer satisfaction and can significantly improve the overall customer experience.

Communication 52

Communication Contact Center Omnichannel Call Center 52

BirdEye

JULY 5, 2023

Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. This strategy uses online and offline communication channels for your business to build stronger relationships with your customer base. Why does relationship marketing work?

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

CX University

APRIL 16, 2024

The company’s dedication to protecting the environment and using recycled materials has earned it a reputation for ethical values, attracting a loyal customer base that shares these priorities. These values have helped the company cultivate a loyal customer base that identifies with the Starbucks brand.

Loyalty 52

Loyalty Brands Consumers Social Media 52

Happy or Not

JANUARY 18, 2024

Understanding your customer base is a strategic essential. This understanding forms the bedrock for businesses to create targeted, personalized approaches, fostering enhanced customer engagement and satisfaction. What are customer demographics? This is where HappyOrNot Demographics comes to the rescue.

Download 36

Download Customer Satisfaction Return on Investment Connections 36

CSM Magazine

JANUARY 30, 2024

Exceptional Responsiveness One of the first signs that you’re dealing with a customer-centric company is their exceptional responsiveness. They don’t just view your inquiries as tasks to be checked off they see them as opportunities to connect and assist.

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

TechSee

APRIL 9, 2024

Traditionally, customers navigating the self-installation process encounter various obstacles—from setting up the Optical Network Terminal (ONT) to ensuring proper connectivity.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Totango

NOVEMBER 10, 2023

80% of net revenue comes from the customer base. The good news is that customer success leaders and teams are uniquely positioned to be the driving force in these growth efforts. The key to making the customer journey map purposeful? What matters is what you do with it and how you make it flourish for your customers.

Customer Success 98

Customer Success Customer Journey Mapping 2023 Customer Journey 98