SurveySensum

MARCH 7, 2024

Engaging in CSR activities not only fosters a stronger connection between employees and corporations but also contributes to heightened morale. This interconnectedness allows both employees and employers to feel more deeply connected to the world around them.

Loyalty 52

Loyalty Competitive Advantage Connections Demo 52

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Unless your audience is very old (and exclusively, very old) it’s a safe assumption that a substantial portion of your potential customer base is spending a good bit of time online. And for good reason.

Consumers 52

Consumers Connections Advertising Brands 52

InMoment XI

FEBRUARY 12, 2024

These elements help businesses make sense of all types of data throughout the customer journey to help you make informed decisions. Here are the three main elements of integrated CX: Ability to connect data from everywhere Richer insights Smarter Actions 1. Schedule a demo today to see what InMoment can do for your business!

NPS 260

NPS Net Promoter Score Effort Score ROI 260

InMoment XI

JANUARY 4, 2024

Revenue Growth Satisfied customers are more inclined to spend more and make repeat purchases. When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Schedule a demo to see for yourself today! Access 1/3/2024.

Retail 260

Retail Customer Experience Social Media NPS 260

CloudCherry

MARCH 19, 2019

“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. Connecting these numbers to CX improvements is the tough part. Don’t forget to pull out your customer journey map!

Financial 218

Financial Metrics Customer Journey Mapping NPS 218

Kustomer

OCTOBER 31, 2018

Amazon Connect is the cloud-based contact center voice solution created by Amazon Web Services (AWS) and based on the same technology used by over 70,000 Amazon customer service associates around the world. You can see our native Amazon Connect integration in the video below. Personalized IVR Experience.

Contact Center 68

Contact Center Connections Webinar Omnichannel 68

SurveySensum

MARCH 15, 2024

It helps you identify and understand your customer base. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

2024 52

2024 Marketing Demo NPS 52

BirdEye

MARCH 6, 2023

Our strong reputation as a leader in digital customer experiences has also earned recognition as the top software provider by G2. The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive.

Healthcare 98

Healthcare Automotive Hospitality Workshop 98

BirdEye

NOVEMBER 15, 2023

By building a presence across popular retail review websites, you can: Boost brand visibility and awareness Build credibility and trust Improve local SEO and overall online reputation These efforts will help you attract new customers, retain existing ones, drive immediate sales, and foster long-term growth. Watch the Free Demo Now.

Retail 111

Retail Brands E Commerce Demo 111

Optimove

FEBRUARY 13, 2024

Key takeaways: Explore the enchanting capabilities of Opti-X , designed to ignite customers’ love and loyalty in a heartbeat. Opti-X delivers real-time, personalized content recommendations, creating genuine and deep connections with a brand’s customers. For more insights, request a demo.

Download 59

Download Return on Investment Loyalty ROI 59

BirdEye

AUGUST 24, 2023

Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty. Show up Where Your Customers Search Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is customer marketing?

Marketing 98

Marketing Customer Retention Loyalty Social Media 98

ShepHyken

SEPTEMBER 14, 2018

Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site? Hold your customer’s hand a little. Engage with customers early and engage often.

Blog 274

Blog E Commerce E-support Sales 274

BirdEye

FEBRUARY 12, 2024

Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Crafting social media content that resonates with local nuances fosters deeper connections and drives meaningful engagement — but the benefits don’t stop there.

Social Media 59

Social Media Multi-Channel Demo Reference 59

CloudCherry

AUGUST 19, 2019

Customer centricity goes far beyond hollow statements like “the customer is always right.” Instead, the customer-centric approach focuses on listening to customers, understanding and connecting with them on a human level, harnessing data to build customer knowledge, then advocating for customers based on their needs.

Customer Centricity 218

Customer Centricity Culture Insurance 2019 218

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Watch the Free Demo Now. It also allows businesses to engage with their customer base.

Insurance 111

Insurance 2023 Financial Feedback 111

SurveySparrow

JUNE 19, 2023

Pricing: It is customized based on your needs. Pricing: Request a free demo and contact the team for a detailed quote. Advanced analytics and reporting capabilities : Gain deep insights into employee engagement, satisfaction, and turnover trends. Pricing: Request a free demo and contact the team for a detailed quote.

Multi-Channel 52

Multi-Channel Demo Social Media Culture 52

Optimove

APRIL 17, 2024

The key to the best customer relationship is to have just that: a relationship. It means that the brand listens to and responds to customers. How To Avoid Alienating Best Customers? But without a deep understanding of every customer, it’s easy to miss the mark.

Download 59

Download Loyalty Customers Brands 59

BirdEye

NOVEMBER 30, 2023

Customer engagement and loyalty Social media allows for direct customer communication. Responding promptly to customer inquiries, addressing concerns, and showing appreciation for positive feedback builds a sense of loyalty among their customer base. Watch the Free Demo Now.

Social Media 116

Social Media Management Brands Communication 116

BirdEye

OCTOBER 16, 2020

We’re honored that our all-in-one platform has managed to exceed the expectations of both our own customer base and the Globee judges. Our team has spent years listening to customers and building a platform that allows businesses of all sizes to create authentic connections and deliver great experiences at scale.

Demo 98

Demo 2020 Customer Experience Management Connections 98

BirdEye

OCTOBER 27, 2023

Did you know you can reduce customer acquisition costs (CAC) with business text messaging? Why is customer acquisition important? Customer acquisition is important because your business must increase its customer base and pool of repeat buyers for the following reasons: Easy word-of-mouth marketing to spread the word about your brand.

Social Media 59

Social Media Multi-Channel Advertising Customer Retention 59

BirdEye

SEPTEMBER 11, 2023

By analyzing patterns and predicting trends, it enables businesses to curate content that resonates, engages, and creates lasting connections. Customers expect more than occasional “happy holidays” or “company news” posts. This proactive approach ensures a responsive, tailored, and engaged customer base.

Social Media 106

Social Media Management Demo Measurement 106

BirdEye

OCTOBER 30, 2023

These digital platforms have evolved into vibrant marketplaces where businesses can connect with local communities, foster brand loyalty, and drive sales. Promote content with location-based hashtags Social media groups are very community-oriented. Watch the Free Demo Now. See Pricing FREE DEMO 12.

Social Media 59

Social Media Marketing Events Advertising 59

BirdEye

DECEMBER 26, 2023

Brand salience is a more profound connection that convinces customers that your brand is the only brand to buy. Brand salience boosts brand loyalty The more customers remember and use a product, the more attached they become. A brand with high salience enjoys a loyal customer base eager to buy and recommend the brand to others.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

SurveySensum

JANUARY 25, 2024

Identify Your Biggest Fans When you’re looking for referrals, it’s like finding superheroes in your customer base – the ones who really love what you do. Tip: Regular check-ins and relationship maintenance are essential for staying top-of-mind with clients, fostering ongoing connections, and building trust.

Reference 52

Reference Insurance NPS Demo 52

SurveySensum

JULY 26, 2023

This level of customization goes beyond just preferences and lets customers create truly unique products that resonate with their individual styles. Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

BirdEye

MARCH 1, 2024

Supercharge customer experience with Birdeye Manage customer communications across social media, SMS, voicemail, and webchat from a single dashboard. See Pricing FREE DEMO Why do you need business call forwarding? 24/7 connectivity Customers don’t always call during the working hours of a business.

Customer Service 59

Customer Service Multi-Channel Call Recording Social Media 59

BirdEye

NOVEMBER 21, 2023

Watch a demo now. See Pricing FREE DEMO How to market a jewelry store You’re not alone if you’re wondering how to market a jewelry store. This helps build a connection with potential customers and establishes your brand as knowledgeable and trustworthy. Watch a demo today. And the cherry on top?

Marketing 111

Marketing Social Media Advertising Events 111

BirdEye

FEBRUARY 27, 2024

Leverage Birdeye Surveys and Insights to gather in-depth information about your customer base. Segregate and segment the audience to develop targeted campaigns Now that you know your target audience, it is time to segregate and segment them based on demographics, buying power, requirements, and purchase process.

Advertising 64

Advertising 2024 Automotive Social Media 64

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

2025 141

2025 Contact Center Financial Document 141

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Irresistible!

Technology 52

Technology Customer Engagement Engagement Loyalty Programs 52

BirdEye

NOVEMBER 16, 2023

Build a solid online reputation so that it is easier to convince customers to engage with your services Launch campaigns that highlight your strengths over your competitors and win over your customer base, too. Watch the Free Demo Now. See Pricing FREE DEMO 7.

Marketing 64

Marketing Social Media Advertising User Experience 64

SurveySensum

AUGUST 4, 2023

With the help of customer feedback , they are offering personalized programs that truly hit home with their amazing customers and keep them engaged. These programs are not just about getting more customers through the door – they’re about building lasting connections with the ones you already have.

Loyalty Programs 52

Loyalty Programs Retail Loyalty 2030 52

SurveySensum

MARCH 20, 2024

Elevate your customer experience with SurveySensum’s advanced CXM software – from real-time text analysis to journey-based dashboards, we provide all the tools needed to make your customer feedback actionable. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

SurveySensum

SEPTEMBER 5, 2023

It’s not just about their first impression, but the entire customer journey — from the initial interaction to the lasting emotional connection. And a great customer experience builds a strong connection between your SaaS and its users, making them loyal fans. So, how do you make customers feel special? –

Insights 52

Insights Customer Experience Metrics NPS 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation 2023 Customer Success Sales 85

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Launch Surveys to Leverage Customer Feedback to Improve your Customer Journey Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 4. Improve your Customer Journey With SurveySensum!

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52