Connections Customer Engagement Hotels Social Media 
BirdEye
DECEMBER 8, 2022
Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.
ProProfs Chat
JANUARY 30, 2020
And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Let’s dive in!
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Experience Investigators by 360Connext
APRIL 23, 2015
It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. I asked Amy about how she hears from customers like me, who sometimes are using their app on a daily basis. and the not so good. What’s next?
Experience Investigators by 360Connext
MARCH 26, 2015
I’ve joked about how so many hotel “gyms” have at least one broken treadmill. The last several hotels have had working equipment! I’m grateful most hotels have abandoned the idea of the compact-yet-completely-useless hairdryer that pops out of the wall. No more broken treadmills! How lovely.
Experience Investigators by 360Connext
NOVEMBER 12, 2014
In the rush to amaze and delight, a la Zappos , organizations often overlook ways to truly provide experiences meaningful to that customer. A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. A great experience, but for whom?
Experience Investigators by 360Connext
NOVEMBER 17, 2020
Simple, but a really nice way to connect with customers in an unexpected way. Customers flying through Sacramento might have seen a handwritten thank you note attached to their luggage when they arrived at their destination last month. What about when they complete a training process or post about your brand on social media?
Experience Investigators by 360Connext
JANUARY 12, 2015
As an example, I stayed at a hotel monthly in Birmingham, Alabama, for a while. Realizing I never rented a car because the client was across the street, the hotel front desk person offered to pick me up from the airport each month so I wouldn’t have to take a cab. Instead of greeting a frequent shopper with a “You again?”
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